{"id":2867860,"url":"https://alion.io/job/koch-industries-technical-support-specialist-3","title":"Technical Support Specialist","company":{"id":13911,"name":"Koch Industries","domain":"kochinc.com","url":"https://alion.io/company/kochinc","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Avature","truth_index":{"grade":"A","score":100,"open_postings":20,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":12,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brunswick, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":49000,"max_usd":123000,"period":"year","method":"role_country_seniority_unknown","sample_n":2068},"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ServiceNow","optional":false},{"name":"VMWare","optional":false}],"status":"live","first_seen_at":"2026-10-19T18:19:22Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-21T17:20:04Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Your Job\nGeorgia-Pacific is seeking an IT Support Specialist to join our team in Brunswick, Georgia. In this role, you will help ensure the reliability, performance, and security of the technology systems that support Brunswick mill operations. Working closely with site operations, process control, automation, and enterprise technology teams, you will solve technical challenges, support critical manufacturing systems, and help create value through technology.\nOur Team\nThe Brunswick IT team partners with mill operations, engineering, process control, and enterprise technology organizations to deliver reliable IT and OT solutions that enable safe, efficient, and profitable manufacturing. Our team is responsible for supporting infrastructure, end-user technologies, industrial systems, and operational technologies that are critical to mill performance.\nWhat You Will Do\nDeliver reliable IT and operational technology (OT) support that enables safe, efficient, and productive mill operations\nTroubleshoot and resolve hardware, software, infrastructure, and industrial technology issues while identifying root causes and implementing sustainable solutions that improve reliability\nSupport and maintain critical technology systems, including end-user computing, servers, security and production camera platforms, sensors, and connected operational technologies\nPartner with operations, process control, engineering, cybersecurity, networking, and enterprise technology teams to implement solutions that meet business and manufacturing needs\nImprove technology performance and user experience through standardization, knowledge sharing, structured problem solving, and operational excellence\nTranslate business needs into practical technology solutions while supporting company standards, cybersecurity requirements, and a culture of safety and stewardship\nWho You Are (Basic Qualifications)\nExperience managing incidents and resolving problems through a ticketing platform such as ServiceNow, Zendesk, or SolarWinds\nExperience providing responsive support in a fast-paced environment while managing changing priorities and multiple requests\nExperience troubleshooting issues, implementing practical solutions, and documenting work clearly\nWilling and able to participate in a rotating 24/7 on-call support schedule\nMust have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship\nWhat Will Put You Ahead\nIndustry technical certifications (Network+, Security+, CCNA, VMware, etc.)\nExperience working with virtualized environments (Servers, Hosts, Endpoints)\nExperience with cyber hygiene best practices around endpoint management, network segmentation, password management, etc\nExperience in IT/OT support in a manufacturing environment\nAt Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value, and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate’s knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.\nHiring Philosophy\nAll Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.\nWho We Are\nGeorgia-Pacific (GP) is among the world’s leading manufacturers of bath tissue, paper towels, napkins, tableware, paper-based packaging, office papers, cellulose, specialty fibers, nonwoven fabrics, building products, and related chemicals. You may recognize consumer brands like Angel Soft®, Brawny®, and Dixie® on retail shelves and enMotion® towels, Compact® bath tissue, and SmartStock® cutlery dispensers when you are away from home. As a Koch company, we create long-term value using resources efficiently to provide innovative products and solutions that meet the needs of customers and society while operating in a manner that is environmentally and socially responsible and economically sound. Headquartered in Atlanta, GA, GP employs approximately 35,000 people.\nAt Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.\nOur Benefits\nOur goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength, focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave, and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy, or guideline, and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.\nEqual Opportunities\nEqual Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. 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