Client Success Manger
Confirmed on the employer's own hiring board on Oct 12, 2026. First seen by Alion on Oct 11, 2026.
Client Success Manager (CSM)
About the Role
At KODE Labs, the Client Success Manager (CSM) is responsible for ensuring customers achieve measurable business outcomes from KODE OS. The CSM serves as the strategic advisor, relationship owner, adoption leader, and renewal quarterback for a portfolio of enterprise customers. This role is focused on helping customers realize value, build strong executive relationships, drive platform adoption, and identify growth opportunities throughout the customer lifecycle.
Requirements
What You'll Do
Drive Customer Outcomes
Partner with customers to define success plans aligned to operational and business goals.
Drive platform adoption and workflow activation that improves building operations, energy performance, occupant comfort, and portfolio visibility.
Measure, communicate, and expand realized value across facilities and real estate teams.
Ensure customers achieve agreed-upon milestones and business outcomes.
Manage Customer Health & Retention
Monitor customer health, adoption, engagement, and stakeholder alignment.
Proactively identify risks and execute recovery plans for at-risk accounts.
Lead renewal planning and retention strategies to maximize customer lifetime value.
Maintain executive visibility into customer status, opportunities, and risks.
Build Strategic Relationships
Develop trusted relationships across Facilities, Operations, Real Estate, IT, and Executive stakeholders.
Serve as the primary advisor for customers' smart building and operational technology initiatives.
Identify growth opportunities and collaborate with Sales on expansion strategies.
What Success Looks Like:
Consistently delivers measurable customer outcomes and operational improvements.
Maintains strong customer health and high platform adoption.
Achieves predictable renewals and industry-leading retention rates.
Builds trusted executive and operational stakeholder relationships.
Identifies and develops meaningful expansion opportunities.
Serves as a strategic advisor to facilities, operations, and real estate teams
Required Experience
3-7+ years of Customer Success, Account Management, Strategic Account Management, Consulting, or SaaS experience.
Experience managing enterprise and/or multi-site customer portfolios.
Proven track record of customer retention, renewals, and account growth.
Strong executive communication, stakeholder management, and project management skills.
Preferred Experience
Experience in Building Operations, Facilities Management, Building Automation Systems (BAS/BMS), HVAC Controls, Energy Management, Smart Buildings, PropTech, or Commercial Real Estate.
Working knowledge of building systems, controls, operational technology, or commercial property operations.
Experience partnering with facilities, engineering, operations, or real estate leadership teams.
Salesforce or CRM experience and a data-driven approach to customer success.
Benefits
Benefits
Competitive salary based on experience
Discretionary Bonus Program
Career Development Program
Comprehensive Health Insurance Package
Dynamic team and challenging projects
Flexible Paid Time Off
Welcoming and friendly work environment
Regular social events and activities
Join the Team
KODE Labs is a real estate technology company founded in 2017 with a mission to change the way people, buildings and systems operate. Headquartered in Detroit, Michigan, we are a driving force behind the adoption of smart building technology. To scale our presence across the globe, we depend on our team of talented, ambitious people who go above and beyond to create value for our clients.
When you join the KODE Labs team you can create your own career. Whether you have years of experience or are just starting, we help you realize your full potential and achieve your goals.
If KODE Labs sounds like the place for you, we’d love to hear your story, so please apply through our online application form.