{"id":2305976,"url":"https://alion.io/job/kode-labs-client-success-manger","title":"Client Success Manger","company":{"id":4414432,"name":"Kode Labs","domain":"kodelabs.com","url":"https://alion.io/company/kode-labs","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Zoho Recruit","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Detroit, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":51000,"max_usd":111000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":513},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":true}],"status":"live","first_seen_at":"2026-10-11T22:54:17Z","employer_posted_date":"2026-10-11","last_verified_at":"2026-10-12T22:20:16Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Client Success Manager (CSM)\nAbout the Role\nAt KODE Labs, the Client Success Manager (CSM) is responsible for ensuring customers achieve measurable business outcomes from KODE OS. The CSM serves as the strategic advisor, relationship owner, adoption leader, and renewal quarterback for a portfolio of enterprise customers. This role is focused on helping customers realize value, build strong executive relationships, drive platform adoption, and identify growth opportunities throughout the customer lifecycle.\nRequirements\nWhat You'll Do\nDrive Customer Outcomes\nPartner with customers to define success plans aligned to operational and business goals.\n\nDrive platform adoption and workflow activation that improves building operations, energy performance, occupant comfort, and portfolio visibility.\n\nMeasure, communicate, and expand realized value across facilities and real estate teams.\n\nEnsure customers achieve agreed-upon milestones and business outcomes.\n\nManage Customer Health & Retention\nMonitor customer health, adoption, engagement, and stakeholder alignment.\n\nProactively identify risks and execute recovery plans for at-risk accounts.\n\nLead renewal planning and retention strategies to maximize customer lifetime value.\n\nMaintain executive visibility into customer status, opportunities, and risks.\n\nBuild Strategic Relationships\nDevelop trusted relationships across Facilities, Operations, Real Estate, IT, and Executive stakeholders.\n\nServe as the primary advisor for customers' smart building and operational technology initiatives.\n\nIdentify growth opportunities and collaborate with Sales on expansion strategies.\n\nWhat Success Looks Like:\nConsistently delivers measurable customer outcomes and operational improvements.\n\nMaintains strong customer health and high platform adoption.\n\nAchieves predictable renewals and industry-leading retention rates.\n\nBuilds trusted executive and operational stakeholder relationships.\n\nIdentifies and develops meaningful expansion opportunities.\n\nServes as a strategic advisor to facilities, operations, and real estate teams\n\nRequired Experience\n3-7+ years of Customer Success, Account Management, Strategic Account Management, Consulting, or SaaS experience.\n\nExperience managing enterprise and/or multi-site customer portfolios.\n\nProven track record of customer retention, renewals, and account growth.\n\nStrong executive communication, stakeholder management, and project management skills.\n\nPreferred Experience\nExperience in Building Operations, Facilities Management, Building Automation Systems (BAS/BMS), HVAC Controls, Energy Management, Smart Buildings, PropTech, or Commercial Real Estate.\n\nWorking knowledge of building systems, controls, operational technology, or commercial property operations.\n\nExperience partnering with facilities, engineering, operations, or real estate leadership teams.\n\nSalesforce or CRM experience and a data-driven approach to customer success.\n\nBenefits\nBenefits\nCompetitive salary based on experience\n\nDiscretionary Bonus Program\n\nCareer Development Program\n\nComprehensive Health Insurance Package\n\nDynamic team and challenging projects\n\nFlexible Paid Time Off\n\nWelcoming and friendly work environment\n\nRegular social events and activities\n\nJoin the Team\nKODE Labs is a real estate technology company founded in 2017 with a mission to change the way people, buildings and systems operate. Headquartered in Detroit, Michigan, we are a driving force behind the adoption of smart building technology. To scale our presence across the globe, we depend on our team of talented, ambitious people who go above and beyond to create value for our clients.\nWhen you join the KODE Labs team you can create your own career. Whether you have years of experience or are just starting, we help you realize your full potential and achieve your goals.\nIf KODE Labs sounds like the place for you, we’d love to hear your story, so please apply through our online application form.","description_format":"text","description_chars":3961,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities","Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Facilities Management"],"lifecycle":[{"event":"open","at":"2026-10-11T22:54:17Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":19,"reasons":["conf:1","win:early"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/kode-labs-client-success-manger","json_url":"https://alion.io/job/kode-labs-client-success-manger.json","meta":{"generated_at":"2026-10-12T22:51:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":37422,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4414432},"rest":"https://alion.io/mcp/rest/get_company?id=4414432"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkode-labs-client-success-manger"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkode-labs-client-success-manger"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkode-labs-client-success-manger"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kode-labs-client-success-manger\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkode-labs-client-success-manger"}]}