{"id":2305968,"url":"https://alion.io/job/kode-labs-engineering-operations-manager","title":"Engineering Operations Manager","company":{"id":4414432,"name":"Kode Labs","domain":"kodelabs.com","url":"https://alion.io/company/kode-labs","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Zoho Recruit","truth_index":null},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pristina, Kosovo"],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":88000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":5330},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-11T22:54:17Z","employer_posted_date":"2026-10-11","last_verified_at":"2026-10-13T04:48:32Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About KODE\nKODE Labs is building the operating system for the built world. We're transforming how buildings operate, making them more intelligent, efficient, and sustainable at scale. Since 2017, we've partnered with some of the world's largest real estate portfolios to deliver measurable energy savings and operational excellence. But we're just getting started.\nThe smart buildings industry needs bold thinking and better solutions. We're here to set the standard: moving fast, building fearlessly, and proving what's possible when technology meets infrastructure. At KODE, results speak louder than titles, and every person drives meaningful impact.\nThe Opportunity\nKODE is growing quickly, and our engineering team needs stronger day-to-day leadership, organization, training, and escalation support as we scale.\nWe’re looking for an Engineering Operations Manager to be the on-the-ground leader for our engineering team. This person will manage and develop our Engineering Team Leads, keep engineers organized and accountable, serve as the first point of escalation for engineering blockers, and help the team execute projects with more consistency, speed, and quality.\nThis is the right role for someone who is technically strong, deeply operational, and energized by solving hard problems while also turning those learnings into scalable systems for the whole team.\nWhat You'll Do\nEscalation & Technical Support\nServe as the first point of engineering escalation - Help ETLs work through blockers, unclear priorities, technical questions, project issues, or team performance concerns.\n\nTriage engineering issues - Understand the issue, identify what is needed, and either help resolve it directly or route it to the right SME.\n\nCreate a clear escalation process - Ensure engineering escalations are raised, documented, routed, and resolved in a consistent way\n\nEngineering Team Leadership\nTrain and develop engineers - Build training programs, coaching moments, and recurring learning loops to improve the technical strength of the engineering organization.\n\nPromote accountability - Ensure engineering work is accurate, complete, and aligned with KODE standards before it reaches the client or Client Success team.\n\nGrow Engineering Team Leads - Manage and develop Engineering Team Leads so they become stronger technically, more consistent operationally, and more effective at managing their groups of engineers.\n\nEngineering Operations\nImprove day-to-day engineering operations - Create simple routines, processes, and expectations that make engineering work more organized, repeatable, and efficient\n\nOwn planning and resource readiness - Work with Engineering Team Leads to ensure project scopes are technically sound, required information has been collected, integration paths are understood, and major risks have been identified early.\n\nKeep engineering organized - Ensure engineers and ETLs know what they are working on, what is blocked, what needs attention, and what needs to move faster.\n\nRequirements\nWhat We're Looking For\n5+ years of experience in engineering management, technical operations, in delivery/implementation of smart buildings or a related technical environment.\n\nExperience managing technical teams, team leads, or frontline engineering groups.\n\nStrong people leadership skills, with the ability to coach, hold people accountable, and create structure without micromanaging.\n\nStrong operational instincts: you know how to organize teams, identify bottlenecks, simplify workflows, and keep work moving.\n\nTechnical curiosity and the ability to become a smart building expert.\n\nAbility to understand technical issues well enough to triage, ask the right questions, and route issues to the right people.\n\nStrong communication skills with the ability to work across engineers, ETLs, PMs, SMEs, and Delivery leadership.\n\nStrong documentation and process management skills, with the ability to own and maintain engineering documentation, standards, and playbooks.\n\nPreferred\nExperience in smart buildings, BMS/BAS, HVAC controls, IoT, integrations, real estate technology, or building operations.\n\nExperience working with implementation, deployment, or delivery teams.\n\nExperience creating training programs, team routines, documentation, checklists, or operating processes.\n\nExperience managing team leads or developing first-time managers.\n\nA practical operator mindset: someone who can manage people, organize work, and jump into problems when needed.\n\nBenefits\nWhy Join KODE\nMassive Impact: Your work directly informs the efficiency and sustainability efforts of some of the world's largest real estate portfolios, deliveringtangible value that matters.\nReal Ownership: You'll own the full lifecycle of energy data deployment, influencing data standards, product roadmaps, and client strategy.\nVelocity & Support: We move fast and hold high standards, believing in continuous improvement and providing the resources needed to succeed.\nGrowth Trajectory: As the energy module scales rapidly, so will this role. You'll be a foundational member of the growing Mission Control team.\n Merit-Driven Culture: Your results speak louder than your resume. Good ideas win, regardless of where they come from.\nBenefits\nCompetitive salary based on experience\nDiscretionary Bonus Program\nCareer Development Program\nComprehensive Health Insurance Package\nDynamic team and challenging projects\nFlexible Paid Time Off\nWelcoming and friendly work environment\nRegular social events and activities\nWe're building a diverse team from different backgrounds, industries, and perspectives. We believe the best ideas come from varied experiences, and we're committed to creating an inclusive environment where everyone can do their best work.\nYou're encouraged to apply even if your experience doesn't perfectly match every requirement. We value problem-solving, adaptability, and strong communication just as much as industry-specific experience. Let's talk about what you can bring to KODE.\nIf KODE Labs sounds like the place for you, we’d love to hear your story, so please apply. 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