{"id":2305972,"url":"https://alion.io/job/kode-labs-technical-writer","title":"Technical Writer","company":{"id":4414432,"name":"Kode Labs","domain":"kodelabs.com","url":"https://alion.io/company/kode-labs","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Zoho Recruit","truth_index":null},"role":"Product","role_family":"Product","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Figma","optional":false},{"name":"Git","optional":false},{"name":"Jira","optional":false},{"name":"Slack","optional":false}],"status":"live","first_seen_at":"2026-10-11T22:54:17Z","employer_posted_date":"2026-10-11","last_verified_at":"2026-10-12T13:03:11Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"The Role\nAs a Technical Writer at KODE Labs, you make complex product capabilities clear and usable. You create user-facing documentation and in-product language that help customers configure, and succeed without hand-holding. You will partner with Product, Engineering, Design, CX/Support, and Product Marketing to launch features and keep content current.\nWhat You’ll Do\nWrite concepts, how-tos, tutorials, and integration guides with clear prerequisites and expected outcomes.\n\nDesign structure, navigation, naming, and search so answers are easy to find.\n\nMaintain the style guide, glossary, and media standards. Ensure accessibility in content and visuals.\n\nCreate doc plans at QA start. Draft, review, and publish in step with PM and GTM.\n\nManage branching, reviews, versioning, and CI checks. Improve the toolchain as we scale.\n\nConfirm data shapes, limits, flags, edge cases, and final UI states before publishing.\n\nTranslate recurring tickets and escalations into self-serve guides and known-issues pages.\n\nLink campaigns and release moments to task-based guides that deliver value in KODE OS.\n\nTrack search success, helpfulness, time-to-answer, and ticket deflection. Prioritize fixes and improvements.\n\nPublish breaking-change notices and upgrade guides. Coordinate timelines and customer communication\n\nPartner with Product, Engineering, and Design to align on jobs-to-be-done, validate edge cases, and ensure accurate, consistent documentation and visuals.\n\nCollaborate with CX/Support to identify recurring issues and publish fix-forward, self-serve content.\n\nWork with Product Marketing to connect release messaging to practical, task-based guides.\n\nMaintain a single, reliable source of truth across documentation, release notes, and the glossary.\n\nCommunicate risks early and escalate when scope, timing, or customer impact are unclear.\n\nRequirements\n3+ years writing software documentation for SaaS or developer-facing products.\n\nStrong information architecture skills and a clean, concise writing style.\n\nExperience with docs-as-code workflows (Git, PR reviews, CI).\n\nAbility to read UI and API changes and translate them into accurate guidance.\n\nComfortable partnering with PM, Engineering, Design, CX/Support, and PMM.\n\nFamiliar with accessibility, media standards, and basic analytics for docs.\n\nExperience with Mintlify (or similar), Jira, Figma, and Slack is a plus\n\nLocalization experience and a practical approach to versioning and flags is a plus\n\nBackground in integrations, APIs, or data-heavy platforms; familiarity with IoT/proptech is a plus.\n\nBenefits\nWhy Join KODE\nShape the product experience: Your work defines how customers understand and succeed with KODE OS - from setup to advanced integrations.\nOwn your craft: You’ll have full authorship over structure, standards, and tooling, influencing how documentation scales across teams and releases.\nCollaborate deeply: Partner with engineers, designers, and PMs to ship accurate, clear, and discoverable content that makes complex systems intuitive.\nMove fast with purpose: We ship continuously and learn quickly. Expect autonomy, accountability, and support from people who care about quality.\nGrow with scale: As KODE expands globally, so will your impact - from improving docs-as-code workflows to shaping our developer experience strategy.\nMission-driven technology: We’re building smarter, more sustainable buildings through data. Your clarity helps customers unlock that value every day\nOur Commitment\nWe're building a diverse team from different backgrounds, industries, and perspectives. We believe the best ideas come from varied experiences, and we're committed to creating an inclusive environment where everyone can do their best work.\nYou're encouraged to apply even if your experience doesn't perfectly match every requirement. We value drive, curiosity, and potential just as much as pedigree. Let's talk about what you can bring to KODE.","description_format":"text","description_chars":3938,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-11T22:54:17Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":19,"reasons":["conf:1","win:early"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/kode-labs-technical-writer","json_url":"https://alion.io/job/kode-labs-technical-writer.json","meta":{"generated_at":"2026-10-12T16:42:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26511,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4414432},"rest":"https://alion.io/mcp/rest/get_company?id=4414432"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkode-labs-technical-writer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkode-labs-technical-writer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkode-labs-technical-writer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kode-labs-technical-writer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkode-labs-technical-writer"}]}