{"id":1748346,"url":"https://alion.io/job/kodiaksolutions-product-support-analyst","title":"Product Support Analyst","company":{"id":679211,"name":"Kodiaksolutions","domain":"kodiaksolutions.io","url":"https://alion.io/company/kodiaksolutions","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":56000,"max_usd":109000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":42},"experience_years_min":3,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"MS SQL","optional":false},{"name":"ServiceNow","optional":false},{"name":"Snowflake","optional":false},{"name":"SSIS","optional":false}],"status":"closed","first_seen_at":"2026-09-08T15:59:05Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-06T23:28:35Z","board_verified":false,"closed_at":"2026-10-06T23:28:35Z","days_open":28,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":28},"description":"At Kodiak Solutions, we’re dedicated to transforming the healthcare industry through cutting-edge, technology-driven solutions. We specialize in healthcare finance, unclaimed property, risk management, and revenue cycle management, helping healthcare organizations streamline complex financial operations. Our mission is to simplify and optimize processes, so healthcare providers can focus on delivering excellent patient care.\nPowered by our innovative platform, we offer cloud-based systems, automated workflows, and advanced data management tools designed to address the unique challenges in healthcare. Whether it's improving revenue cycle efficiency, navigating unclaimed property issues, or mitigating risk, our platform delivers real-time, actionable insights to drive better outcomes. \nThe Product Support Analyst has the responsibility of working within our Product Engineering team to Support and/or implement software via assigned incidents, requests, and changes provided & overseen by our technical leadership. In this role, you will learn how to support our products, work within your team, and communicate appropriately across different groups at Kodiak Solutions such as Product, Engineering, and more..\nEssential Duties and Responsibilities may include the following. Other duties may also be assigned.\nLearn technical skills required to resolve customer support cases/requests. \nLearn team structure and deliver assigned items in established timelines. \nGain an understanding of various product and service datasets, codebases, and business purpose as part of support and implementation responsibilities. \nLearning to balance and prioritize individual workload across different types of requests leveraging ticketing system (ServiceNow). \nLearn compliance standards across various product areas. \nLeveraging documentation related to products and services tasked with supporting/implementing. \nQualifications:\nBachelor's degree in Computer Science, MIS, Information Systems or engineering fields, or equivalent experience \n3+ years of relevant experience in product support and/or product implementation \n Min 3 years of experience with Microsoft SQL Stack (T-SQL, SSIS, SSRS)\nAbility to develop product knowledge in a domain area, and across product lines \nAbility to work in a shifting environment while maintaining various levels of standardization and consistency \nExperience with ticketing system(s) preferably ServiceNow\nExperience with Microsoft Azure and/or Snowflake, a plus \nTechnology certifications, a plus\nCandidates must be legally authorized to work in the United States. 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