{"id":4204143,"url":"https://alion.io/job/koesio-technicien-support-n2-hf","title":"Technicien support N2 (H/F)","company":{"id":672949,"name":"Koesio","domain":"koesio.com","url":"https://alion.io/company/koesio","size_band":null,"is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"A","score":88,"open_postings":4,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":43,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":2100,"max":2200,"currency":"EUR","period":"month","gross":true,"usd_annual":29184},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-12T09:37:20Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T23:08:52Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Poste en CDI basé à Béziers\nPourKoesio Méditerranée\n Rejoignez Koesio, groupe européen de 4 500 collaborateurs présent dans plus de 200 agences en France, en Espagne, en Belgique et au Luxembourg.\nPrésent sur l'ensemble du territoire et engagé dans une dynamique de développement international, le Groupe Koesio combine proximité locale, expertise technologique et stratégie de croissance ambitieuse. Chez nous, on se tutoie naturellement, c'est l'expression de notre Spirit, où exigence rime avec simplicité.\nEnjeux du poste\nDans le cadre du développement de notre activité, notre équipe support recherche un(e) Technicien(ne) Support Niveau 2 pour renforcer son équipe basée à Béziers.\nTon rôle\nRattaché(e) au Responsable Technique IT & Télécom, tu assures la prise en charge des demandes et incidents techniques de nos clients. Tu participes au maintien en condition opérationnelle de leurs environnements informatiques et contribues à la qualité de service délivrée au quotidien.\nPoste sédentaire / hotline uniquement (aucun déplacement client prévu).\nTes missions\nPrendre en charge et résoudre les incidents techniques de niveau 2.\n\nRéaliser les diagnostics, analyses et dépannages à distance.\n\nAdministrer et maintenir les environnements Microsoft 365, Windows, réseaux et solutions de téléphonie.\n\nSuperviser les infrastructures et traiter les alertes de surveillance.\n\nAssurer le respect des engagements de service et le suivi des tickets.\n\nDocumenter les interventions et enrichir les bases de connaissances.\n\nAccompagner les techniciens de niveau 1 dans la résolution des incidents complexes.\n\nParticiper à l'amélioration continue des procédures et des outils de support.\n\nProfil recherché\nFormation & expérience\nFormation Bac +2 minimum en informatique (BTS SIO, DUT/BUT Informatique ou équivalent).\nPremière expérience réussie en support informatique, helpdesk ou infogérance.\nExpérience sur les environnements Microsoft 365 et Windows appréciée.\nCompétences techniques\nBonne connaissance des environnements Microsoft 365.\nMaîtrise de Windows postes de travail et serveurs.\nConnaissances réseaux (TCP/IP, DNS, DHCP, VPN).\nSens du diagnostic et de la résolution d'incidents.\nSoft skills\nRigueur et organisation\nBon relationnel et sens du service client\nFiabilité et esprit d'équipe\nCuriosité technique et envie d'apprendre\nNous rejoindre\n→ Rémunération : 2 100€ à 2 200€ brut mensuel selon expérience et profil\n→ Avantages sociaux : mutuelle d'entreprise + titres restaurants\n→ Actionnariat salarié Koesio avantageux\n→ Mobilité interne dans 200+ agences en Europe\n→ Des évènements festifs régulièrement organisés, labellisé HappyAtWork en 2024 et 2025\n→ Accès au programme de formation Koesio\nNotre process de recrutement\nUne qualification RH avec Déborah pour mieux comprendre ton parcours et tes attentes.\n\nUne rencontre avec ton futur manager pour rentrer dans le concret de tes prochaines missions.\n\nUn dernier échange avec Enzo, notre DG, pour confirmer l'envie mutuelle de travailler ensemble.\n\nIntéressé.e ? Postule dès maintenant et embarque avec nous dans l’aventure Koesio !\nhttps://team.koesio.com/","description_format":"text","description_chars":3120,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed IT Services (MSP)","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-11-12T23:08:52Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":43,"reasons":["conf:0","win:early"],"computed_at":"2026-11-13T00:03:54Z"},"pay":{"stated_usd_annual":29184,"is_top_pay":false},"html_url":"https://alion.io/job/koesio-technicien-support-n2-hf","json_url":"https://alion.io/job/koesio-technicien-support-n2-hf.json","meta":{"generated_at":"2026-11-13T00:03:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":149,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":672949},"rest":"https://alion.io/mcp/rest/get_company?id=672949"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkoesio-technicien-support-n2-hf"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkoesio-technicien-support-n2-hf"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkoesio-technicien-support-n2-hf"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/koesio-technicien-support-n2-hf\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkoesio-technicien-support-n2-hf"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4204143}},{"tool":"search_jobs","arguments":{"company":"koesio.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4204143},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}