{"id":1665314,"url":"https://alion.io/job/kogan-com-customer-service-representative-part-time","title":"Customer Service Representative - Part Time","company":{"id":49867,"name":"Kogan.com","domain":"kogan.com","url":"https://alion.io/company/kogan-com","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"C","score":66,"open_postings":16,"ghost_share":0.563,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Melbourne, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":47000,"max_usd":96000,"period":"year","method":"role_country_seniority_unknown","sample_n":43},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-02T05:30:22Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-13T01:05:18Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":10},"description":"We're looking for customer-centric and solutions-focused team members to help drive the Kogan.com experience! Our Customer Care team is our direct eyes and ears to our customers, and the feedback that they receive helps us to constantly improve the Kogan.com customer experience. By striving to make every customer experience a positive one, they're able to facilitate the growth of our business!\nIn this role, you’ll be responsible for delivering an outstanding customer experience by resolving queries, supporting best practice, and acting as a strong advocate for our customers.\nWhether you're a recent graduate to kick off their career or have a passion for tech and exceptional customer experiences, this is a fantastic role to work within a dynamic, fast-paced and innovative space and be part of an iconic, ASX listed eCommerce business!\nWe're open to Part Time - minimum 3 days per week for this role.\nIn this role you'll be responsible for:\nTaking ownership of escalated customer queries and issues, ensuring timely and effective resolution via Salesforce, SAP, phone and other systems.\nProviding one-on-one support to customers via email and phone, always representing Kogan.com with professionalism and empathy.\nProcessing customer refunds, credits and replacements accurately and efficiently.\nLiaising with freight carriers to ensure prompt and reliable delivery of orders.\nCollaborating with internal teams to resolve queries and identify opportunities to improve the customer experience.\nStaying up to date with Kogan.com products and trends to provide informed advice to customers.\nContributing to the smooth operation of the Customer Care team by ensuring all tasks are completed with accuracy and efficiency.\nAssisting with the creation, testing, documentation and rollout of new processes\nSupporting training and development by assisting with onboarding, shadow sessions, and capability building for overseas agents.\nTo be successful in this role, you should be:\nA University Degree will be highly regarded \nCustomer centric and willing to go above and beyond to ensure our customers have an exceptional experience\nAn effective and empathetic communicator. You'll be able to articulately and clearly engage via different channels, including phone and email\nTech-savvy and ability to use various IT and cloud-based tools to improve efficiency and productivity\nHave an excellent attention to detail, with an ability to move through volume tasks with accuracy and efficiency\nAn excellent multitasker - you’ll be managing multiple projects and priorities at once, keeping everything on track without missing a beat\nReady to challenge, be challenged, and work within our highly disruptive business model.\nWhy Kogan.com?\nWork with an incredible team to solve important challenges, helping to drive Australia and New Zealand’s eCommerce future\nYour role has a lot of ownership, autonomy and little red tape\nYou’ll be empowered to achieve positive outcomes and your work will have a real impact\nYou’ll be at the forefront of the eCommerce industry with us and be part of a company that are the Pioneers of eCommerce in Australia\nBe an Intrepreneur, playing a hands on role in shaping our strategy at our HQ\nA range of employee benefits such as; complimentary Kogan First Membership, team exclusive discounts, Health & Wellness program, Learning & Development and Lunch & Learns, Hackathons, Team member referral program, Company and team events and celebrations, community engagement (volunteering) and extensive career development opportunities plus loads more!","description_format":"text","description_chars":3572,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["E-commerce Platforms"],"lifecycle":[{"event":"open","at":"2026-10-02T05:50:16Z"}],"visa":[],"liveness":{"score":53,"band":"ok","label":"Likely open","p_open":1,"p_active":0.533,"p_room":1,"age_days":10,"expected_fill_days":33,"reasons":["conf:2","stale_co","win:early"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/kogan-com-customer-service-representative-part-time","json_url":"https://alion.io/job/kogan-com-customer-service-representative-part-time.json","meta":{"generated_at":"2026-10-13T02:33:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3895,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":49867},"rest":"https://alion.io/mcp/rest/get_company?id=49867"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkogan-com-customer-service-representative-part-time"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkogan-com-customer-service-representative-part-time"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkogan-com-customer-service-representative-part-time"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kogan-com-customer-service-representative-part-time\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkogan-com-customer-service-representative-part-time"}]}