{"id":3027354,"url":"https://alion.io/job/kohler-associate-customer-service-representative-bilingual-b2b","title":"Associate Customer Service Representative (Bilingual), B2B","company":{"id":1756392,"name":"Kohler","domain":"kohler.com","url":"https://alion.io/company/kohler","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Cornerstone","truth_index":{"grade":"B","score":78,"open_postings":22,"ghost_share":0,"stale_share":0.864,"repost_share":0,"time_to_fill_p50_days":39,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kohler, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SharePoint","optional":false},{"name":"Wi-Fi","optional":false}],"status":"live","first_seen_at":"2026-10-21T12:00:00Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-28T23:59:53Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Location: Remote - Kohler, WI Opportunity Provide world class customer service to Customers while maintaining a positive, problem-solving approach Serve as the main point of contact for domestic, international, wholesale, retail, and/or ecommerce Customers Performs the following responsibilities within established policies, procedures, and parameters Hours of Operation This position supports operations Monday through Friday between 7:00 AM and 5:00 PM Central Time. Scheduled work hours will be determined based on business needs, staffing requirements, and customer demand. Flexibility may be required to accommodate operational needs, including adjusted schedules and occasional overtime when necessary.\nSpecific Responsibilities Learns and understands Customer Service processes Lead point of contact for domestic, international, retail, and/or ecommerce customers. Maintain basic product and application knowledge is required to support order entry/management Understands order fulfillment and physical distribution network principles Learns, understands, and promotes self-service tools including KCIC, SharePoint, EDI; effective at handling basic customer inquiries Receives, prioritizes, and responds to customer inquiries via phone and e-mail. Inquires may include inventory checks, purchase order status checks, list price inquiry, and/or product questions, questions about claims and/or returns, special pricing agreements, quotes Manage provide options to resolve customer escalations Drive Projects as required by Supervisor/Team Leader; focus areas include process improvement, cost reduction, and service improvement initiatives.\nDisplays basic supply chain competency. Within defined policies and procedures, the CSR is responsible for: Managing customer orders and claims, may include credit card transactions, changes, cancellations Clearing order error logs, addressing pricing, order protocol, and quote related issue Work From Home Requirements (equipment provided) Applicant will secure and be responsible for paying their own internet expenses. Daily access to hard-wired internet service via cable, fiber, or DSL with a minimum 10mbps service.\nWired Ethernet connection that meets upload and download speed requirements as noted. Wi-Fi, dial up, satellite or cellular internet is not acceptable and cannot be used with Kohler systems. All applicants will be required to have a separate confidential and distraction free workspace with no background noises.\nFreedom from other responsibilities; you must be focused on delivering a world class service experience. Applicants will be required to work during their assigned shift time Monday - Friday between the hours of 7:00AM - 5:00PM. Closing shifts are required to stay online until 5:02PM.\nPhysical Requirements Ability to remain seated for extended periods while performing computer- and phone-based tasks, with occasional standing, walking, bending, or reaching as needed. Frequent use of hands and fingers to operate a computer, telephone, and standard office equipment, and to handle documents or small materials. Ability to read information on a computer screen and communicate clearly and effectively via phone, video, and digital platforms.\nAbility to maintain focus for extended periods, manage multiple systems and customer interactions, and speak professionally during high volumes of communication. Work performed remotely in a home office environment with occasional lifting of items up to 10 pounds; no heavy physical activity required.","description_format":"text","description_chars":3528,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Home office"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts","Kitchens, Bathrooms & Home Improvement"],"lifecycle":[{"event":"open","at":"2026-10-21T19:25:36Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.629,"p_room":1,"age_days":6,"expected_fill_days":39,"reasons":["conf:4","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/kohler-associate-customer-service-representative-bilingual-b2b","json_url":"https://alion.io/job/kohler-associate-customer-service-representative-bilingual-b2b.json","meta":{"generated_at":"2026-10-29T01:32:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2230,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1756392},"rest":"https://alion.io/mcp/rest/get_company?id=1756392"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkohler-associate-customer-service-representative-bilingual-b2b"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkohler-associate-customer-service-representative-bilingual-b2b"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkohler-associate-customer-service-representative-bilingual-b2b"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kohler-associate-customer-service-representative-bilingual-b2b\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkohler-associate-customer-service-representative-bilingual-b2b"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3027354}},{"tool":"search_jobs","arguments":{"company":"kohler.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3027354},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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