IT Support Technician

**All applicants must be eligible to work in the UK, no sponsorship will be offered for this position. About Us At the heart of the world’s greatest golfing destination, the Old Course Hotel is an AA 5 Red star, award-winning resort centred around active wellbeing and indulgent good times. Part of Kohler Company, the Old Course Hotel is a privately owned resort, priding ourselves on delivering personalised guest experiences to create lasting memories.

Why Join Our Team? With a reputation as an employer of choice, we are committed to ensuring our associates are our number one priority. St Andrews is the home of golf and we are the home of great guest service.

People are our passion and we believe each associate plays a vital role in providing memorable memories to our guests. We are a forward-thinking employer committed to the Hoteliers Charter and developing our people, which is why we employ based on personality. We believe all skills can be taught!

Throughout your career with us, you’ll have access to a wide range of different training opportunities providing routes to progress from within, allowing you to reach your full potential whilst supported by our committed leadership team. We love celebrating our associate’s success and do so through our employee reward recognition schemes which encompass our ‘HOME’ ethos including Associate of the Month. Whilst working for one of the most iconic hotels in Scotland, you will be rewarded with a competitive salary, company pension scheme, free onsite car parking, meals whilst on duty, 24/7 access to our employee assistance programme and FREE fitness access.

Our benefits don’t end there, in your spare time, we also offer superb discounts in our restaurants, shops, spa and room rates. Giving you the opportunity to enjoy the many luxuries Old Course Hotel has to offer and experience the 5* service for yourself. A career at Old Course Hotel, what’s not to love? *All benefits subject to availability About the Role We have an exciting opportunity for an IT Support Technician to join our IT team on a permanent full-time basis, supporting systems and technology across Old Course Hotel.

In this role, you will provide a high level of technical support to colleagues across the business, troubleshooting hardware, software and network-related issues. You will also assist with the installation, maintenance and monitoring of computers, applications, network infrastructure, telecommunications equipment and other business-critical systems. Working closely with internal IT teams, operational departments and external technology providers, you will help ensure our systems remain secure, reliable and effective.

The role will also provide opportunities to contribute to technology projects and identify improvements that support business operations and guest service. Your responsibilities will include: Troubleshooting hardware, software and network-related issues for colleagues across the Old Course Hotel. Installing, configuring and maintaining computers, peripheral equipment and business systems.

Supporting network infrastructure, telecommunications systems and application servers. Managing user accounts, access permissions and data security in line with company policies. Supporting CCTV, access control, electronic door lock systems and other physical security technologies.

Maintaining audio-visual equipment, television services and internet connectivity across guest and meeting room facilities. Supporting and administering Food Beverage point-of-sale (POS) systems. Working with operational teams and third-party suppliers to investigate and resolve technical issues.

Contributing to IT projects and technology initiatives that enhance business operations and guest service. Providing occasional out-of-hours support and emergency call-outs when required.