{"id":4262994,"url":"https://alion.io/job/kohls-full-time-customer-service-supervisor-7","title":"Full-Time Customer Service Supervisor","company":{"id":1753416,"name":"Kohl’s","domain":"kohls.com","url":"https://alion.io/company/kohls-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Columbus, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-13T16:01:12Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T16:01:12Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Role Specific Information\nJob Description\nAbout the Role\nIn this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will teach, coach, develop and supervise associates while completing all service processes focused on consistent execution and operational efficiency.\nWhat You’ll Do\nLead, coach and assist associates to deliver speed of service, execute complicated transactions and create a compelling customer experience at POC and Customer Service\n\nMeet or exceed individual goals (e.g., credit, loyalty) and support the service team in meeting storewide goals\n\nCoach, teach and train associates to accurately and efficiently execute point of sale and customer service standards based on company guidelines\n\nSupport the training of associates on merchandising standards, product knowledge, and tools; utilize resources and adhere to Kohl’s brand standards\n\nSupport inventory accuracy by timely and accurate completion of all required merchandise disposition practices\n\nOversee daily cash-related processes (e.g., register and cash balancing, change orders, authorizing voided transactions, supplies, over/short research)\n\nAll Supervisor roles at Kohl’s are responsible for:\nLeading with integrity, honesty and fostering teamwork in an engaged and inclusive culture\n\nExercising good judgment; taking appropriate partners as needed\n\nModeling, guiding and providing direction to associates\n\nDemonstrating and coaching a customer service mindset, including customer service philosophies, anticipating customer needs and satisfactorily resolving issues\n\nSupporting strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signing\n\nPreventing loss by educating associates, monitoring daily store activity and product protection standards, and partnering with Loss Prevention\n\nMonitoring and adjusting resources as the business dictates to support customer needs and workload demands when assigned by a store executive as leader on duty\n\nUse key performance indicators (KPIs) to make informed business decisions that drive overall store results\n\nAccomplishing multiple tasks within established timeframes\n\nTraining, monitoring and reinforcing company policies, procedures, standards and guidelines\n\nMaintaining adherence to company safety policies for the safety of all associates and customers\n\nKey holder responsibilities include opening and closing store processes, and providing direction to associates\n\nOther responsibilities as assigned\n\nWhat Skills You Have\nRequired\nMust be at least 18 years of age or older\n\nExperience supervising teams or associates to include the responsibility for coaching to achieve daily goals\n\nStrong verbal/written communication and interpersonal skills\n\nFlexible availability, including days, nights, weekends, and holidays\n\nPreferred\n2 years experience in retail or similar industry\n\nEssential Functions\nThe requirements listed below are representative of functions you will be required to perform, however you may be required to perform additional functions. Kohl’s may revise this job description at any time. To perform this job successfully, you must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, absent undue hardship.\nAbility to perform the accountabilities listed in the “What You’ll Do” Section.\n\nAbility to satisfactorily complete company training programs.\n\nAbility to comply with dress code requirements.\n\nBasic math and reading skills, legible handwriting, and basic computer operation.\n\nAbility to operate and communicate on multiple frequency devices, handheld scanners, and other technology equipment as directed.\n\nAbility to maintain prompt and regular attendance and meet scheduling requirements as set by the company.\n\nPerform work in accordance with the Physical Requirements section.\n\nPhysical Requirements\nMust be able to lift up to 50 lbs. frequently and occasionally over 50 lbs. with a two person lift.\n\nAbility to climb, squat, stoop, kneel, crouch, bend, twist, reach, lift, grasp, push and pull on a frequent basis.\n\nAbility to stand/walk for the duration of a scheduled shift (at least 8 hours).\n\nAbility to visually verify information and locate and inspect merchandise.\n\nAbility to comply with health and safety standards.\n\nPay Starts At: $18.10","description_format":"text","description_chars":4511,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Retail & Shop Systems","Apparel & Fashion Brands"],"lifecycle":[{"event":"open","at":"2026-11-13T16:01:12Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 24 · green card filings: 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