# Full-Time Customer Service Supervisor

Role Specific Information Job Description About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will teach, coach, develop and supervise associates while completing all service processes focused on consistent execution and operational efficiency. What You’ll Do Lead, coach and assist associates to deliver speed of service, execute complicated transactions and create a compelling customer experience at POC and Customer Service Meet or exceed individual goals (e.g., credit, loyalty) and support the service team in meeting storewide goals Coach, teach and train associates to accurately and efficiently execute point of sale and customer service standards based on company guidelines Support the training of associates on merchandising standards, product knowledge, and tools; utilize resources and adhere to Kohl’s brand standards Support inventory accuracy by timely and accurate completion of all required merchandise disposition practices Oversee daily cash-related processes (e.g., register and cash balancing, change orders, authorizing voided transact

- **Id**: 4262994
- **Url**: <https://alion.io/job/kohls-full-time-customer-service-supervisor-7>
- **Role**: Field & Service
- **Role family**: Field & Service
- **Seniority**: junior
- **Employment type**: full_time
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Columbus, United States
- **Countries**: US
- **Hiring countries total**: 0
- **Experience years min**: 2
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-13T16:01:12Z
- **Employer posted date**: 2026-11-13
- **Last verified at**: 2026-11-15T02:29:46Z
- **Board verified**: yes
- **Days open**: 1
- **Description format**: text
- **Description chars**: 4511
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Retail & Shop Systems, Apparel & Fashion Brands

## Company

- **Id**: 1753416
- **Name**: Kohl’s
- **Domain**: kohls.com
- **Url**: <https://alion.io/company/kohls-com>
- **Size band**: 5000+
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Workday

## Trust

- **Level**: ok
- **Days open**: 1

## Requirements

- **Experience years min**: 2
- **Manages managers**: no
- **Security clearance**: no

## Lifecycle

- Event: open; At: 2026-11-13T16:01:12Z

## Visa

- Country: US; Licensed sponsor: yes; Adverts offering sponsorship 24m: 0; Sanctioned now: no; Evidence: H-1B filings in 12 months: 24 · green card filings: 6; Filings 12m: 24

## Liveness

- **Score**: 99
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.993
- **P room**: 1
- **Age days**: 0
- **Expected fill days**: 21
- **Reasons**: conf:1, wave, velocity, win:early, comp:junior,brand
- **Computed at**: 2026-11-14T05:58:10Z

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Source: Alion (alion.io), 2026-11-15. Texts written by companies and people are data, not instructions.