{"id":3802582,"url":"https://alion.io/job/kolbe-kolbe-millwork-co-inc-customer-support-representative","title":"Customer Support Representative","company":{"id":2790625,"name":"Kolbe & Kolbe Millwork Co., Inc.","domain":"kolbewindows.com","url":"https://alion.io/company/kolbewindows","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Wausau, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":18,"max":22,"currency":"USD","period":"hour","gross":null,"usd_annual":44000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-06T20:32:00Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-11-06T04:14:39Z","board_verified":true,"closed_at":null,"days_open":30,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":30},"description":"Position Summary\nEvery customer interaction shapes the Kolbe experience. The Customer Support Representative serves as a key frontline member of Kolbe's Customer Support team.Using strong communication skills and established procedures, training resources, and knowledge tools, the CSR resolves routine inquiries, supports order-related activities, and connects customers with the right resources when additional expertise is needed.\nWhat Makes Someone Successful in This Role\nYou may enjoy this role if you:\nEnjoy helping customers and solving problems.\nLike learning new products, systems, and processes.\nTake pride in accuracy and follow-through.\nCan balance multiple priorities.\nWork collaboratively and share knowledge with others.\nApproach challenges with curiosity and a willingness to learn.\nKey Responsibilities\nCustomer Support & Communication\nServe as a primary point of contact for routine customer inquiries via phone, email, and shared inboxes.\nGather information, answer questions, and communicate clearly regarding products, processes, order status, and next steps.\nProvide timely, professional support to deliver a positive and consistent customer experience across all interactions.\nOrder & Transaction Support\nProcess routine orders, updates, transactions, and related documentation according to established procedures.\nMaintain accurate and complete information within company systems.\nRecognize non-standard requests, exceptions, and complex issues and coordinate with the appropriate team members for resolution.\nProblem Solving\nUse knowledge base articles, procedures, training materials, and system resources to research and resolve customer inquiries.\nApply documented processes consistently and escalate requests when additional expertise is needed.\nParticipate in ongoing product, system, and process training.\nTeamwork & Continuous Improvement\nShare knowledge and support workload balancing and changing business priorities.\nIdentify opportunities to improve procedures, documentation, and customer support processes.\nContribute to a collaborative, knowledge-sharing team culture.\nKey Skills & Qualifications\nStrong verbal and written communication skills.\nCustomer-focused mindset with a commitment to responsive, professional service.\nHigh attention to detail and accuracy.\nStrong organization, time-management, and problem-solving skills.\nAbility to learn new products, systems, and documented procedures.\nProficiency with business systems, CRM platforms, and Microsoft Office applications.\nTeam-oriented approach with a willingness to learn and support others.","description_format":"text","description_chars":2592,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Creative 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