{"id":2861661,"url":"https://alion.io/job/kombo-customer-success-manager","title":"Customer Success Manager","company":{"id":173323,"name":"Kombo","domain":"kombo.dev","url":"https://alion.io/company/kombo-2","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Berlin, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-19T15:23:10Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-28T22:05:58Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"TL;DR\nHi, I'm Konsti, and I lead CS at Kombo. We're hiring a CSM to own a €2.5M+ book, drive growth with technical and business customers, and shape how modern customer success runs as we scale. If that's you, let's talk.\nAbout Kombo\nKombo is on a mission to power the world's people data, from hire to retire. We're the unified API for HR, payroll, and recruiting systems: our customers connect once and get access to 250+ integrations, instead of spending months building them one by one.\nIndeed, Pleo, and Juicebox run their integrations on Kombo, alongside 400+ other teams, syncing data for 250+ million people worldwide.\nWe're past $XXM ARR, backed by $30M+ from YC, Volition Capital, and Acadian Ventures. 60+ people across Berlin and NYC. Take a peek at the team and how we work.\nAbout the role\nCustomer Success at Kombo drives revenue. You'll own the full customer relationship, from onboarding and first value through expansion and renewal, and help customers scale their integrations fast.\nKombo is on track to double revenue in 2026, and we're turning customer success into a true revenue engine. That's where you come in.\nThis role sits at the intersection of three things:\nCommercial ownership: grow accounts past six figures to power our upmarket motion\n\nTechnical depth: scope new use cases with customers as we launch more products (LMS, payroll)\n\nPortfolio leverage: run a fast-growing book of business efficiently through segmentation, signals, and AI\n\nWhat you'll do\nRun a book of 60-80 customers worth €2.5M+ in revenue\n\nOwn the full relationship after the signature: onboarding, first value, and growing customers from there.\n\nLead implementations for strategic customers and help them shape the scope, rollout plan, and tech setup.\n\nHit your revenue target by building pipeline, qualifying deals, and partnering with Sales on enterprise upsells.\n\nCoordinate Product, Support, and Sales around your customers so they get results.\n\nFeed insights to Product. Surface new use cases that unblock customers and drive growth for Kombo.\n\nHelp improve the CS function. Build playbooks, automations, customer content and AI workflows.\n\nWhat we are looking for\n3+ years in Customer Success, Account Management, or Solutions with a portfolio of 50-200 accounts. HR tech or devtools background is a plus.\n\nOwned a revenue target and led ROI, pricing, and renewal conversations with executives.\n\nYou will work with engineers. Your first instinct is to find answers in product docs. You can map customer workflows and debug at a high level.\n\nA habit of segmenting by value and risk, acting on signals, and building repeatable plays.\n\nWorked at high-growth SaaS, where you learned to move with speed and agency.\n\nThis role is likely not a fit if…\nYou want a remote role or cannot commit to being in the office.\n\nYou need structured processes and aren't comfortable building from scratch.\n\nYou are uncomfortable with commercial conversations: renewals, expansions, negotiation.\n\nYou don't enjoy technical projects: reading docs, debugging, figuring out how integrations work.","description_format":"text","description_chars":3081,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Integration & API Management","Human Resources"],"lifecycle":[{"event":"open","at":"2026-10-19T16:29:04Z"}],"visa":[],"liveness":{"score":82,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.823,"p_room":1,"age_days":8,"expected_fill_days":30,"reasons":["conf:1","win:early"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/kombo-customer-success-manager","json_url":"https://alion.io/job/kombo-customer-success-manager.json","meta":{"generated_at":"2026-10-28T23:25:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32025,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":173323},"rest":"https://alion.io/mcp/rest/get_company?id=173323"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkombo-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkombo-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkombo-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kombo-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkombo-customer-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2861661}},{"tool":"search_jobs","arguments":{"company":"kombo.dev","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2861661},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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