{"id":4313565,"url":"https://alion.io/job/komforce-salesforce-communications-cloud-architect","title":"Salesforce Communications Cloud Architect","company":{"id":4489801,"name":"Komforce","domain":"komforce.com","url":"https://alion.io/company/komforce","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Manatal","truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"staff","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Warsaw, Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":12,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Apex","optional":false},{"name":"CI/CD","optional":false},{"name":"Copado","optional":false},{"name":"Gearset","optional":false},{"name":"Lightning Web Components","optional":false},{"name":"MuleSoft","optional":false},{"name":"Rest API","optional":false},{"name":"SOAP","optional":false},{"name":"Agile","optional":true}],"status":"live","first_seen_at":"2026-11-14T14:04:46Z","employer_posted_date":"2026-11-14","last_verified_at":"2026-11-14T14:04:46Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"ABOUT THE ROLE\nWe're looking for a Salesforce Communications Cloud Architect to lead the design and delivery of Communications Cloud implementations for telco clients. You'll own the solution architecture, guide delivery teams, and act as the technical authority on Communications Cloud and OmniStudio across complex telco programmes. This is a hands-on architecture role for someone who has taken multiple telco implementations from design through to go-live.\nWHAT YOU'LL DO\nSolution Architecture & Design\nDefine the end-to-end Communications Cloud architecture for telco clients\nLead design workshops with business and technical stakeholders\nTranslate telco business requirements into scalable, maintainable Salesforce solutions\nOwn the solution blueprint, product catalog model, data model, and integration strategy\nDesign CPQ, Order Management, and Digital Commerce flows for telco use cases\nTechnical Leadership\nProvide technical governance, including code review oversight and design-pattern standards\nGuide development teams on OmniStudio, Apex, and LWC best practices\nDefine the DevOps approach: CI/CD pipelines, release management, and environment strategy\nDrive performance optimisation and scalability planning across the platform\nCommunications Cloud & OmniStudio\nArchitect solutions using OmniStudio (OmniScript, FlexCards, Integration Procedures, DataRaptors)\nDesign the Enterprise Product Catalog (EPC), pricing, and product configuration\nBuild out Industries CPQ, Contract Lifecycle Management, and Order Management\nDefine quote-to-order and order-to-activation flows for telco products\nIntegration & Data Strategy\nArchitect integrations across BSS/OSS using REST/SOAP APIs and middleware (MuleSoft preferred)\nApply TM Forum Open API standards where relevant\nDesign data migration strategy and data governance models\nDefine identity management, SSO, and security architecture\nStakeholder Management\nLead architecture discussions with the client and delivery teams\nPresent technical solutions and trade-off analyses to senior stakeholders\nCollaborate across business, product, and engineering teams\nWHAT WE'RE LOOKING FOR\nMust-Have\n12+ years of hands-on Salesforce experience\nProven delivery of Communications Cloud implementations for telco clients\nStrong command of OmniStudio across design and build\nDeep experience with Enterprise Product Catalog, Industries CPQ, and Order Management\nStrong integration architecture experience across enterprise environments\nBased in Sydney, Australia\nTechnical Depth\nOmniStudio (OmniScript, FlexCards, Integration Procedures, DataRaptors)\nCommunications Cloud data model and product modelling\nApex, Lightning Web Components (LWC), and Flow\nIntegration architecture and API-led connectivity patterns\nSecurity model design: sharing rules, field-level security, and platform encryption\nDevOps tooling and CI/CD best practices (e.g. Copado, Gearset, SF CLI)\nRequired Certifications\nSalesforce Communications Cloud Accredited Professional\nSalesforce Certified OmniStudio Consultant\nNICE TO HAVE\nPrior experience delivering for tier-one telco operators\nFamiliarity with TM Forum APIs and telco BSS/OSS landscapes\nBackground in CPQ-heavy or order-management-heavy programmes\nExperience with Agile or SAFe delivery frameworks at scale\nWHAT SETS YOU APART\nStrong architectural decision-making and the ability to defend trade-offs clearly\nComfort navigating ambiguity in large, complex telco programmes\nClear documentation and presentation skills\nStrategic mindset balanced with a bias toward delivery and execution","description_format":"text","description_chars":3559,"description_truncated":false,"requirements":{"experience_years_min":12,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce"],"lifecycle":[{"event":"open","at":"2026-11-14T14:04:46Z"}],"visa":[],"liveness":{"score":52,"band":"ok","label":"Likely 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