{"id":3519411,"url":"https://alion.io/job/komforce-salesforce-communications-cloud-order-management-architect","title":"Salesforce Communications Cloud Order Management Architect","company":{"id":4489801,"name":"Komforce","domain":"komforce.com","url":"https://alion.io/company/komforce","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"staff","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_regions","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["AU","NZ"],"hiring_countries_total":2,"salary":null,"salary_estimate":{"min_usd":90000,"max_usd":196000,"period":"year","method":"global_role_seniority_cell","sample_n":545},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Rest API","optional":false},{"name":"SOAP","optional":false},{"name":"Agile","optional":true}],"status":"live","first_seen_at":"2026-09-13T21:35:13Z","employer_posted_date":null,"last_verified_at":"2026-09-13T21:35:13Z","board_verified":false,"closed_at":null,"days_open":48,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":48},"description":"ABOUT THE ROLEWe're looking for a Salesforce Communications Cloud Order Management Architect for a 12-month contract engagement running in the ANZ time zone. You'll be leading the architecture and design of order management solutions built on Communications Cloud, covering order capture, decomposition, orchestration, and fulfilment across a telco product stack.\nThe role is remote-friendly, but we have a preference for candidates based in ANZ. If you're outside the region, you'll need to be comfortable with ANZ business hours and open to travel when the project requires it.\nWe need someone who has designed and delivered Communications Cloud OM end-to-end, not someone who has worked adjacent to it. You should be able to walk us through real projects, the decisions you made, and the problems you solved.\nWHAT YOU'LL DOOrder Management Architecture\nOwn the end-to-end order management architecture on the Communications Cloud platform\n\nDesign order capture, decomposition, and orchestration flows across complex telco product scenarios\n\nDefine the order fulfilment framework including fallout handling, jeopardy management, and order tracking\n\nArchitect the integration between order management and upstream CPQ and downstream BSS/OSS systems\n\nOmniStudio & Platform Design\nLead the design of OmniStudio components supporting order flows (OmniScripts, DataRaptors, Integration Procedures, FlexCards)\n\nDefine orchestration logic and state management across the order lifecycle\n\nEnsure the OM architecture aligns with the broader Communications Cloud platform design including EPC and CPQ\n\nTechnical Leadership\nProvide architectural governance across the OM workstream\n\nGuide developers on order management configuration, customisation patterns, and integration design\n\nReview technical decisions and enforce design standards across the delivery team\n\nDefine deployment and environment strategy for the OM components\n\nStakeholder Management\nLead architecture workshops and design sessions with business and technical stakeholders\n\nPresent order management architecture options and trade-offs clearly to both technical teams and business decision-makers\n\nProduce architecture documentation that is detailed enough for the delivery team to work from\n\nCollaborate with CPQ, EPC, and integration workstream leads to keep the architecture cohesive\n\nWHAT WE'RE LOOKING FORMust-Have\nSpecific and demonstrable Salesforce Communications Cloud Order Management architecture experience, with real projects you can walk through in detail\n\nDeep understanding of order decomposition, orchestration, and fulfilment patterns within Communications Cloud\n\nProven experience designing fallout handling, jeopardy management, and order lifecycle state management\n\nStrong OmniStudio skills at an architecture and oversight level\n\nExperience integrating Communications Cloud OM with external BSS/OSS systems\n\nBased in ANZ, or able to commit to ANZ hours and travel when needed\n\nTechnical Depth\nTelco order management concepts: order types, service provisioning, activation flows, and network fulfilment integration\n\nIntegration architecture between Communications Cloud OM and external systems (REST/SOAP, Integration Procedures, middleware, event-driven patterns)\n\nData architecture and large data volume considerations in an order management context\n\nSecurity model design and platform governance for OM environments\n\nDevOps and deployment practices for Communications Cloud\n\nPreferred Certifications\nSalesforce Certified OmniStudio Developer or Consultant\n\nSalesforce Certified Communications Cloud Accredited Professional\n\nSalesforce Certified Application Architect or Technical Architect\n\nSalesforce Platform Developer I / II\n\nNICE TO HAVE\nExperience working across the full Communications Cloud stack including EPC and CPQ\n\nBackground in a consulting or SI environment\n\nAgile or SAFe delivery experience at scale\n\nWHAT SETS YOU APART\nSpecific project examples that show what you architected in OM, the complexity you dealt with, and the decisions you made\n\nRelevant certifications that back up your hands-on experience\n\nAvailability to start within 2 to 4 weeks\n\nOriginally posted on Himalayas","description_format":"text","description_chars":4180,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"region"},{"name":"New 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