{"id":2606681,"url":"https://alion.io/job/kone-assistant-manager-service","title":"Assistant Manager-Service","company":{"id":7398,"name":"KONE","domain":"kone.com","url":"https://alion.io/company/kone","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":78,"open_postings":206,"ghost_share":0,"stale_share":0.859,"repost_share":0.01,"time_to_fill_p50_days":29,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kalyan Dombivli, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-10-15T09:54:57Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-25T02:11:39Z","board_verified":false,"closed_at":"2026-10-25T02:11:39Z","days_open":9,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":9},"description":"KONE India is part of KONE, one of the global leaders in the elevator and escalator industry. KONE has been ranked as one of the most innovative companies in the world. Every day, millions of people globally are using our elevators and escalators in an increasingly urbanizing environment. We want to offer the best People Flow™ experience to those using our equipment in residential and office buildings, hotels, public transportation sites, hospitals, shopping malls and many special buildings\nWhat are we looking for?\nMaintenance supervisor’s role is to plan, manage and control the field service operations in his area, according to the service contract requirements, the company policies and the KONE processes. He is the first point of contact for his technicians. He is also the first point of contact for all technical or operational issues raised by any customer whose equipments he has been assigned. He is accountable for the costs of the maintenance field operations (callouts, service repairs, planned maintenance), as well as for the revenues of callout and service repairs sales\nWhat will you be doing?\nCustomer relationship management\nAccountable for customer satisfaction through quality of service and precise communication\nAccountable for equipment safety and performance\nAccountable for selling service repairs\nAccountable for the sales lead volume, quality, and further processing of sales leads\nAccountable for resolving customer service quality complaints\nAccountable for resolving customers invoicing complaints related to maintenance operations\nService operations\nAccountable for the end-users, the sites and the technicians safety\nAccountable for the delivery of service according to the service contract requirements, the time limits, the KONE quality standards and the local regulations\nAccountable for the control of the field operations costs and CMII\nAccountable for callouts and service repairs sales\nResponsible for proximity stock content & value\nAccountable for managing the third-party inspections visits and follow-up actions\nValidates the service contract technical terms with the salesperson\nAccountable for supporting the maintenance of any foreign equipment coming into the LIS base\nPeople management / Leadership\nAccountable for the performance of his assigned technicians\nAccountable for maintenance technicians’ motivation and competence development\nAccountable for determining and checking technicians’ performance objectives\nAccountable for communication to his technicians\nAccountable for managing technician absences and back-up, and callout technician scheduling\nAccountable for technician timesheet validation prior to payroll\nAccountable for equipment assignment to technician and technician workload balancing\nResponsible of defining the technician capacity need and for the technician hiring and selection process\nAccountable for defining, authorizing replacement, managing technician’s tools, vans, phone/PDA and instruments\nWhat do we offer?\nCareer progression opportunities within a global organisation\nTotal reward elements that engage and motivate our employees and help us make KONE a great place to work\nComprehensive learning and development programs covering a wide range of professional skills\nAt KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.\nRead more on https://kone.com/global/en/careers.html","description_format":"text","description_chars":4019,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Industrial Machinery"],"lifecycle":[{"event":"open","at":"2026-10-15T09:54:57Z"},{"event":"close","at":"2026-10-25T02:11:39Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/kone-assistant-manager-service","json_url":"https://alion.io/job/kone-assistant-manager-service.json","meta":{"generated_at":"2026-10-26T08:48:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11702,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7398},"rest":"https://alion.io/mcp/rest/get_company?id=7398"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkone-assistant-manager-service"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkone-assistant-manager-service"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkone-assistant-manager-service"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kone-assistant-manager-service\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkone-assistant-manager-service"}]}