{"id":548110,"url":"https://alion.io/job/kone-associate-general-manager-s-s","title":"Associate General Manager, S & S","company":{"id":7398,"name":"KONE","domain":"kone.com","url":"https://alion.io/company/kone","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":227,"ghost_share":0,"stale_share":0.819,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Management","role_family":"Management","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Indianapolis, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":139000,"max":182385,"currency":"USD","period":"year","gross":null,"usd_annual":182385},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-08T13:40:31Z","employer_posted_date":"2026-09-08","last_verified_at":"2026-10-17T19:41:36Z","board_verified":true,"closed_at":null,"days_open":39,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":39},"description":"Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others.\nTitle: Associate General Manager\nLocation: Indianapolis, IN\nRole Overview\nThe Associate General Manager is responsible for driving operational excellence, financial performance, customer satisfaction, employee engagement, and repair sales growth within a designated service business. Partnering with the Market General Manager, this leader develops high-performing teams, optimizes service operations, and executes strategies that drive sustainable business growth. This is a player-coach leadership role focused primarily on operations leadership and repair sales performance.\nKey Responsibilities\nLead daily service operations to achieve safety, quality, customer satisfaction, productivity, and profitability goals.\nDrive repair sales growth through opportunity identification, pipeline reviews, forecasting, and execution excellence.\nCoach and develop supervisors, technicians, administrators, and customer-facing teams.\nManage staffing, succession planning, performance management, and employee engagement.\nUse data and KPIs to improve operational performance and customer outcomes.\nSupport annual budgeting, forecasting, and business planning processes.\nAct as a primary customer escalation and relationship management leader.\nPartner with sales teams to increase customer retention and service growth.\nEnsure compliance with labor agreements, policies, safety requirements, and business practices.\nKnowledge and Skills\nStrong operations leadership and business acumen.\nFinancial analysis and budget management skills.\nCustomer-focused mindset with demonstrated service leadership experience.\nAbility to influence change and lead cross-functional teams.\nExcellent communication, coaching, and problem-solving skills.\nRequired Qualifications\n5+ years of leadership experience in a service-oriented business.\nExperience leading field operations, maintenance, repair, installation, customer service, logistics, facilities management, industrial services, or comparable operational teams.\nDemonstrated success delivering business results through operational improvement, revenue growth, customer retention, and team development.\nExperience managing budgets, forecasting, performance metrics, and workforce planning.\nPreferred Experience\nTechnical service, construction services, HVAC, facilities management, manufacturing, transportation, utilities, or similar industries.\nExperience growing repair, aftermarket, recurring revenue, or service businesses.\nAbout KONE \nAt KONE, we foster an innovative and collaborative culture, valuing each individual's contribution. Employee engagement and sustainability are key focuses, promoting ethical practices and mutual respect. We're proud to offer experiences and opportunities to help you achieve career and personal goals while maintaining a healthy work-life balance\nWe hire individuals who value culture because we believe culture drives innovation\nWe value your authentic self.\nCollaborative, creative, and supportive work environment\nPassionate about safety, quality, and innovation \nWe care about the communities where we live and work. \nJust some of our many benefits include:\nCompetitive salary \nFlexible work schedule \nOpportunities to learn and grow \n401K Employer Match \n401k Employer Non-elective Contribution \nWell-being Program \nMedical, Prescription, Dental and Vision Insurance \nDigital Health Solutions & Telehealth \nHealth Savings Account (HSA) \nFlexible Spending Accounts (FSAs) \nEmployee Family Assistance Program (EFAP) \nFamily & Medical Leave \nParental Leave \nLeave to Care for a Domestic Partner \nPaid Time Off & Holidays \nCompany Paid Life and AD&D Insurance \nSupplemental Life and AD&D Insurance \nCompany Paid Short-term and Long-term Disability \nBuy-Up Long-term Disability \nCritical Illness Insurance \nHospital Indemnity & Accident Insurance \nIdentity Theft Protection \nLegal Insurance \nKONE Credit Union \nTuition Reimbursement \nCommuter Benefits \nAnnual Base Pay Range:\nThe hiring range for this role is $139,000 - $182,385. The compensation package offered will depend on candidate’s ability to meet the requirements of the role, needs for the business strategy, and a range of factors unique to each candidate, including their skill set, years and depth of experience, certifications, and location.\nVariable Compensation\nKONE Annual Bonus plan at 15% Target Incentivebased on achievement of company goals and individual goals.\nCome share your passion and energy to make a positive impact at KONE for our customers and your career!\n*Beware of Recruitment Scams!*\nKONE is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.\nWe will consider for employment all qualified applicants, including qualified applicants with arrest or conviction records, in accordance with applicable federal, state, and local fair chance laws.\nRead more on www.kone.com/en/careers/\nAt KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.\nRead more on https://kone.com/global/en/careers.html","description_format":"text","description_chars":6511,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":5,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Flexible schedule","Parental leave","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing"],"lifecycle":[{"event":"open","at":"2026-09-08T13:40:31Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 5","filings_12m":5,"filings_prev_12m":4,"green_card_filings_12m":0,"median_offered_wage_usd":137500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.27,"p_room":0.36,"age_days":38,"expected_fill_days":21,"reasons":["conf:3","stale_co","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":182385,"is_top_pay":true},"html_url":"https://alion.io/job/kone-associate-general-manager-s-s","json_url":"https://alion.io/job/kone-associate-general-manager-s-s.json","meta":{"generated_at":"2026-10-18T03:50:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6027,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7398},"rest":"https://alion.io/mcp/rest/get_company?id=7398"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkone-associate-general-manager-s-s"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkone-associate-general-manager-s-s"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkone-associate-general-manager-s-s"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kone-associate-general-manager-s-s\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkone-associate-general-manager-s-s"}]}