{"id":3254768,"url":"https://alion.io/job/kone-business-support-analyst","title":"Business Support Analyst","company":{"id":7398,"name":"KONE","domain":"kone.com","url":"https://alion.io/company/kone","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":212,"ghost_share":0,"stale_share":0.849,"repost_share":0.014,"time_to_fill_p50_days":30,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cairo, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"Power BI","optional":false}],"status":"live","first_seen_at":"2026-10-24T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-24T00:00:00Z","board_verified":false,"closed_at":null,"days_open":5,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":5},"description":"Job DescriptionCertified as a Top Employer; KONE is dedicated to a better world of work and exhibits this through excellent people practices. We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency putting our people first and creating a workplace that nurtures collaboration diversity growth and wellbeing.\nIts time to make a move. Join our flow\nPosition Overview:We are seeking a proactive and highly accountable Business Support Analyst to join our Service Sales team. This role goes beyond administrative support the ideal candidate will have a strong business mindset with an understanding of end-to-end service processes and the ability to contribute to continuous improvement initiatives.\nYou will work closely with Service Sales Operations and Finance teams to ensure accurate data handling streamlined processes and effective contract lifecycle management. Knowledge of business analysis tools Lean methodologies or Six Sigma is a significant advantage.\nKey Responsibilities:1. Business Data Management & ReportingEnsure high accuracy of sales and service data coordinating closely with the 3rd party booking organization and internal stakeholders.\nDevelop and maintain dashboards or reports to track key performance indicators (KPIs) contract status and operational metrics.\nSupport data integrity and alignment across systems for contract ownership renewal dates and renegotiation tracking.\n2. Process Coordination & Operations SupportAct as a central point of contact for MSO activations backlog management and operational alignment.\nProvide analytical and administrative support to the Service Sales team including tracking visit reports and follow-ups related to collections.\nIdentify process bottlenecks and propose improvements using Lean or Six Sigma principles (preferred).\n3. Financial & Collections InterfaceCoordinate with the Collections and Receivables team to ensure smooth invoicing payment tracking and issue resolution.\nHelp monitor outstanding balances and proactively address delays or disputes.\n4. Contract Lifecycle & Document ManagementSupport the contract renewal process ensuring timely updates and proper coordination with the Farmers (account owners).\nMaintain structured archiving of key documents ensuring easy retrieval and audit readiness.\nPrepare and manage contract-related documentation with high attention to detail.\n5. Continuous Improvement & Business InsightContribute to business process optimization by identifying inefficiencies and supporting initiatives aligned with Lean or Six Sigma frameworks.\nProvide input for business decisions through root cause analysis data visualization or reporting enhancements.\nQualifications & Capabilities:>5 years of experience in a business support operations or administrative role.\nProficient in Microsoft Power BI and SQL\nStrong organizational and coordination skills with the ability to manage multiple priorities.\nHigh sense of ownership accountability and proactive problem-solving.\nProficient in Microsoft Office (Excel PowerPoint Outlook); familiarity with CRM and contract management tools is a plus.\nExperience or certification in Lean Six Sigma or basic business analysis tools is a strong advantage.\nAbility to understand and work with end-to-end business processes across departments.\nWhy Join UsThis is a great opportunity to build a strong foundation in service sales and business operations within a fast-paced collaborative environment. Youll be exposed to strategic process thinking and encouraged to grow your skills in business analytics and continuous improvement.\nAt KONE we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. 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