{"id":1509772,"url":"https://alion.io/job/kone-cse-solution-engineer-lifts-escalators","title":"CSE Solution Engineer - Lifts & Escalators","company":{"id":7398,"name":"KONE","domain":"kone.com","url":"https://alion.io/company/kone","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":185,"ghost_share":0,"stale_share":0.832,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-10-05T05:45:15Z"}},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Birmingham, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":71000,"max_usd":187000,"period":"year","method":"role_country_seniority_unknown","sample_n":164},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AutoCAD","optional":false},{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-09-29T00:00:00Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-05T22:55:48Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Job Description\nThe CSE (Customer Solutions Engineer) provides technical support to the sales team to develop, sell and successfully implement KONE products and service solutions that meet customers’ needs. You are responsible for taking ownership of the order handling process in terms of defining specifications, details, dimensions, CAD, and layout drawings and estimation of installation and delivery times and costs, as well as managing any customer’s technical questions and supporting the Sales and Operations teams with technical issues.\nMain Duties and Responsibilities:\nCustomer relationship Management\nSupports the Salesperson by analysing customers’ technical needs and develops proposals outlining how KONE’s products and services can provide clear solutions to meet these needs.\nCustomer contact for technical questions. May participate in planning / specification meetings with contractors, architects, and owners.\nAttend meetings and co-ordinate with project design team (Developers, architects, main contractors, and structural and consulting engineers).\nTechnical sales support in the Customer Process\nProvides technical and costing support for the sales process.\nCoordinates specifications and delivery times with the Supply Line, Sourcing, or local subcontractors.\nAccountable for solution engineering.\nEnsures that the proposed solution fulfils the codes, regulations, and safety requirements.\nTo control costs and have a financial understanding of each project worked on.\nTo provide all in-house engineering and technical advice across the product and process range.\nTo carry out traffic analysis as required.\nTechnical support in the Delivery process\nAccountable for solution engineering.\nAccountable for technical site surveys.\nOrganizes the order process and documentation.\nTo create a plan for each project and ensure the project runs to schedule.\nManages the drawing and related documents.\nMakes the material specifications for KONE and local material. Checks and updates the specification based on contract and variations.\nOrganizes the purchasing of the required materials.\nSite inspections as required.\nArranges and completes the project handover process to Operations team.\nAdherence to company ISO procedures.\nSkills and Experiences:\nEngineering / technical background (Diploma/Degree in mechanical engineering preferable) or equivalent lift and/or Escalator engineering experience.\nMust have excellent communication skills.\nMust be customer focused with excellent attention to detail.\nBasic AutoCAD experience. Although training will be made available.\nRevit & Navisworks experience is desirable.\nIT literacy. Fluent in Microsoft Office 365.\nPrevious experience of elevator/escalator industry and capability to survey and assess existing equipment is desirable.\nDriving license.\nEnthusiastic about engineering and willing to learn.\nIf you are passionate about the lift and Escalator industry, looking for a new challenge with a leading company, we’d love to hear from you!\nLooking forward to receiving your application.\nWhat KONE can offer:\nWe offer a Competitive Salary, 25 days holiday and 8 additional Bank Holidays, 1 Volunteering Day, Pension Scheme, Development opportunities and development reviews to help you achieve your professional goals. Endless support from experienced leaders within the lift & escalators industry, Bonus, EV Car, Dental Insurance, Private Medical Insurance, Life Assurance, Kone Discounts, Prolonged Disability Insurance (PDI), Long Service Awards, Hybrid Working, 24/7 GP Support & Wellbeing Access.\nAt KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.\nRead more on https://kone.com/global/en/careers.html","description_format":"text","description_chars":4329,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Health insurance","Hybrid work"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing"],"lifecycle":[{"event":"open","at":"2026-09-30T07:28:02Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Senior or Specialist Worker, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Senior or Specialist Worker; Skilled Worker","cap_exempt":false,"checked_at":"2026-10-03T21:09:13+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.598,"p_room":1,"age_days":6,"expected_fill_days":22,"reasons":["conf:1","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-05T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/kone-cse-solution-engineer-lifts-escalators","json_url":"https://alion.io/job/kone-cse-solution-engineer-lifts-escalators.json","meta":{"generated_at":"2026-10-06T01:24:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"search","counted_by":"address","units_charged":0,"used_today":0,"day_limit":null,"remaining_today":null,"minute_limit":null,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7398},"rest":"https://alion.io/mcp/rest/get_company?id=7398"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkone-cse-solution-engineer-lifts-escalators"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkone-cse-solution-engineer-lifts-escalators"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkone-cse-solution-engineer-lifts-escalators"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kone-cse-solution-engineer-lifts-escalators\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkone-cse-solution-engineer-lifts-escalators"}]}