{"id":390752,"url":"https://alion.io/job/kone-customer-service-admin-frnl","title":"Customer Service & Admin FR+NL","company":{"id":7398,"name":"KONE","domain":"kone.com","url":"https://alion.io/company/kone","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":224,"ghost_share":0.004,"stale_share":0.817,"repost_share":0.031,"time_to_fill_p50_days":32,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brussels, Belgium"],"countries":["BE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-08-24T00:00:00Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-10T07:46:34Z","board_verified":true,"closed_at":null,"days_open":78,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":78},"description":"Customer Service Specialist - Contractbeheer (Brussel, vlakbij metrostation Rogier)\nBen jij administratief sterk, communicatief vaardig en hou je van een dynamische werkomgeving? KONE BeLux is op zoek naar een Customer Service Specialist om ons Customer Service-team te versterken! In deze rol ben je verantwoordelijk voor het beheer en de verwerking van klantcontracten, een cruciaal onderdeel van onze dienstverlening.\nWat ga je doen?\nJe beantwoordt vragen over de correcte registratie van contracten en coördineert alle wijzigingen gedurende de looptijd van het contract. Je zorgt voor een vlotte en efficiënte afhandeling binnen redelijke termijnen.\nJe biedt administratieve ondersteuning aan de sales teams en teamleaders in alle contractgerelateerde processen: van registratie tot facturatie, waarbij je specifieke contractinstructies correct verwerkt.\nJe behandelt klachten vlot en klantgericht, analyseert de onderliggende vragen en zoekt naar duurzame oplossingen om de klanttevredenheid te verhogen.\nJe neemt zelf initiatief en neemt rechtstreeks contact op met klanten om administratieve vragen over hun contracten te verduidelijken.\nJe werkt nauw samen met verschillende afdelingen en draagt actief bij aan continue verbetering door suggesties te doen om processen efficiënter te maken.\nWat breng je mee?\n Vlotte communicatie in het Nederlands (must), kennis van het Frans is een plus.\nSterke administratieve skills en een gestructureerde aanpak.\nGoede kennis van MS Office, ervaring met SAP en Salesforce is een plus maar geen must.\nOog voor detail en analytisch vermogen, cijfers schrikken je niet af.\nZelfstandigheid, durf en initiatief: je stelt zelf prioriteiten en bent stressbestendig.\nEen positieve mindset: voor elk probleem bestaat een oplossing, en jij vindt die!\nWat bieden wij?\nEen gevarieerde en autonome functie binnen een internationale organisatie met een familiale sfeer.\nEen werkplek in hartje Brussel, op een toplocatie vlak bij metrostation Rogier.\nMarktconform salaris aangevuld met maaltijdcheques, groeps- en hospitalisatieverzekering, Bikelease en mogelijkheid tot telewerk na 6 maanden.\nInterne mobiliteit en doorgroeimogelijkheden binnen KONE.\nEen klein en hecht team waar een open en familiale werksfeer centraal staat.\nOver KONE\nKONE is een toonaangevend bedrijf op het gebied van innovatieve oplossingen voor liften, roltrappen en automatische deuren. Wij zorgen voor een vlotte en veilige verplaatsing van mensen in gebouwen en stedelijke omgevingen over de hele wereld. Met meer dan 60.000 medewerkers in meer dan 60 landen, streven we ernaar om de beste People Flow Experience te creëren door middel van technologie, duurzaamheid en klantgerichte service.\nKlaar om jouw talent in te zetten bij KONE?\nSolliciteer nu en maak deel uit van ons team!\nAt KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.\nRead more on https://kone.com/global/en/careers.html","description_format":"text","description_chars":3553,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Dutch","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Industrial Machinery"],"lifecycle":[{"event":"open","at":"2026-09-05T23:13:15Z"},{"event":"close","at":"2026-09-23T10:16:48Z"},{"event":"reopen","at":"2026-10-29T10:24:43Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.293,"p_room":0.28,"age_days":78,"expected_fill_days":32,"reasons":["conf:5","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/kone-customer-service-admin-frnl","json_url":"https://alion.io/job/kone-customer-service-admin-frnl.json","meta":{"generated_at":"2026-11-10T11:46:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27398,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7398},"rest":"https://alion.io/mcp/rest/get_company?id=7398"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkone-customer-service-admin-frnl"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkone-customer-service-admin-frnl"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkone-customer-service-admin-frnl"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kone-customer-service-admin-frnl\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkone-customer-service-admin-frnl"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":390752}},{"tool":"search_jobs","arguments":{"company":"kone.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":390752},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}