{"id":422039,"url":"https://alion.io/job/kone-customer-service-agent","title":"Customer Service Agent","company":{"id":7398,"name":"KONE","domain":"kone.com","url":"https://alion.io/company/kone","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":217,"ghost_share":0.005,"stale_share":0.816,"repost_share":0.032,"time_to_fill_p50_days":32,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["The Hague, Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":41000,"max_usd":80000,"period":"year","method":"role_country_seniority_unknown","sample_n":97},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-07-07T00:00:00Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-08T21:17:29Z","board_verified":true,"closed_at":null,"days_open":125,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":124},"description":"Een Customer Service Agent van KONE profileert zich als dé stem van KONE en heeft de juiste 'Service Mindset'! Tijdens elk contactmoment met de klant ben je als Customer Service Agent bezig om op een professionele manier de service van een hoog niveau te voorzien. Je werkt daarnaast samen met een divers en gezellig team.\nTaken en verantwoordelijkheden\nHet vriendelijk en professioneel aannemen en registreren van storings- en opsluitingsmeldingen per telefoon;\nHet dispatchen van storingsmeldingen aan liften, roltrappen en automatische deuren naar de juiste servicemonteur;\nNauwkeurig en zorgvuldig documenteren van gegevens in het systeem.\nJe zet net dat stapje extra om ervoor te zorgen dat er weinig tot geen ‘calls’ in de wacht staan;\nLeveren van support aan klanten en gebruikers en hen voorzien van de beste service.\n Jouw profiel\nAls Customer Service Agent heb je een klantvriendelijke houding, uitstekende communicatieve vaardigheden en ben je stressbestendig;\nMBO-4 werk- en denkniveau;\nProactieve houding en doorzettingsvermogen, je laat je niet snel uit het veld slaan;\nHet vermogen om documenten juist te interpreteren, zoals veiligheidsreglementen, instructies en procedures; \nGoede kennis van de Nederlandse en Engelse taal in woord en geschrift;\nErvaring in een klantenservice omgeving is een pré;\nErvaring met het werken met CRM systemen is een pré (wij werken met Salesforce);\nWoonachtig in de Randstad.\n24 tot 32 uur beschikbaar.\nWat wij bieden\nEen marktconform salaris en een bonus;\nRoyaal verlof: 41 dagen (27 vakantiedagen, 13 ADV, 1 duurzame inzetbaarheidsdag) op basis van 40 uur;\nHybride werken tijdens kantooruren vanuit huis (de thuiswerkplek wordt door ons verzorgd!) of in ons modern ingerichte kantoor in Den Haag met flexplekken en een goed verzorgde catering;\n'Lease a Bike': Of jij nu een speed pedelec, elektrische bakfiets, e-bike of racefiets op het oog hebt: het kan allemaal!\nRuime mogelijkheden om je verder te ontwikkelen door het volgen van training en opleidingen;\nPensioenopbouw en korting op onder andere verzekeringen en fitnessabonnement;\nWerken voor een internationale marktleider waar je perspectief hebt om verder door te groeien, zowel op de afdeling als binnen de organisatie.\nAt KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.\nRead more on https://kone.com/global/en/careers.html","description_format":"text","description_chars":2992,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Industrial Machinery"],"lifecycle":[{"event":"open","at":"2026-09-06T04:11:03Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.206,"p_room":0.28,"age_days":125,"expected_fill_days":32,"reasons":["conf:8","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/kone-customer-service-agent","json_url":"https://alion.io/job/kone-customer-service-agent.json","meta":{"generated_at":"2026-11-09T06:33:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2905,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7398},"rest":"https://alion.io/mcp/rest/get_company?id=7398"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkone-customer-service-agent"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkone-customer-service-agent"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkone-customer-service-agent"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kone-customer-service-agent\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkone-customer-service-agent"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":422039}},{"tool":"search_jobs","arguments":{"company":"kone.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":422039},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}