{"id":3979496,"url":"https://alion.io/job/kone-customer-service-supervisor-2","title":"Customer Service Supervisor","company":{"id":7398,"name":"KONE","domain":"kone.com","url":"https://alion.io/company/kone","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":224,"ghost_share":0.004,"stale_share":0.817,"repost_share":0.031,"time_to_fill_p50_days":32,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Moline, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":83000,"max":108885,"currency":"USD","period":"year","gross":null,"usd_annual":108885},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-09T19:17:42Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-10T07:46:34Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Company Overview\nFounded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient, and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others.\nAre you ready to make your next career move to join our team and be aCustomer Service Supervisor? Location: Moline, IL.\nAs a Customer Service Supervisor your main responsibilities will be:\nSupervises and monitors all customer service team members to ensure the team is staffed and available for customer service calls.\nPerforming payroll process for your direct team as well as the call center contractors.\nEnsure the KC3 is adequately staffed based on call volume & budget.\nPerform all P&C tasks as they pertain to your direct team. \nManaging the process for hiring, interviewing, and training new contract employees. \nIdentifying training and coaching opportunities, to ensure development process.\nEscalate any customer complaints.\nWork with frontlines to ensure a seamless customer experience.\nWork on punctual projects as they relate to the KC3 operations.\nThe desired candidate will have:\nEducation: BA in Business or in a related field; or 2+ years related experience and/or training; or equivalent combination of education and experience.\n2+ years of work-related experience and/or training in the field of customer service or call center.\n2+ years of prior supervisory experience.\nExcellent communication skills, both written and verbal.\nProven ability to coach, train, and motivate team members.\nComprehensive call center or contract center knowledge.\nProblem solving and conflict resolution skills.\nTime management and available 24/7 for emergencies.\n*Applicant must be currently authorized to work in the United States on a full-time basis.\nAbout KONE\nAt KONE, we foster an innovative and collaborative culture, valuing each individual's contribution. Employee engagement and sustainability are key focuses, promoting ethical practices and mutual respect. We're proud to offer experiences and opportunities to help you achieve career and personal goals while maintaining a healthy work-life balance.\nWe hire individuals who value culture because we believe culture drives innovation:\nWe value your authentic self. \nCollaborative, creative, and supportive work environment.\nPassionate about safety, quality, and innovation \nWe care about the communities where we live and work. \nJust some of our many benefits include:\nCompetitive salary \nFlexible work schedule \nOpportunities to learn and grow \n401K Employer Match\n401k Employer Non-elective Contribution \nWell-being Program\nMedical, Prescription, Dental and Vision Insurance\nDigital Health Solutions & Telehealth\nHealth Savings Account (HSA)\nFlexible Spending Accounts (FSAs)\nEmployee Family Assistance Program (EFAP)\nFamily & Medical Leave\nParental Leave\nLeave to Care for a Domestic Partner\nPaid Time Off & Holidays\nCompany Paid Life and AD&D Insurance\nSupplemental Life and AD&D Insurance \nCompany Paid Short-term and Long-term Disability\nBuy-Up Long-term Disability\nCritical Illness Insurance\nHospital Indemnity & Accident Insurance\nIdentity Theft Protection\nLegal Insurance\nKONE Credit Union\nTuition Reimbursement\nCommuter Benefits\nAnnual Base Pay Range:\nThe hiring range for this role is $83,000 - 108,885. The compensation package offered will depend on candidate’s ability to meet the requirements of the role, needs for the business strategy, and a range of factors unique to each candidate, including their skill set, years and depth of experience, certifications, and location.\n Variable Compensation\nKONE Annual Bonus plan at 10% Target Incentive (50/50) based on achievement of company goals and individual goals.\nCome share your passion and energy to make a positive impact at KONE for our customers and your career!\n*Beware of Recruitment Scams!*\nKONE is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.\nWe will consider for employment all qualified applicants, including qualified applicants with arrest or conviction records, in accordance with applicable federal, state, and local fair chance laws.\nRead more on www.kone.com/en/careers/\nAt KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.\nRead more on https://kone.com/global/en/careers.html","description_format":"text","description_chars":5614,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Flexible schedule","Parental leave","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Industrial Machinery"],"lifecycle":[{"event":"open","at":"2026-11-09T19:17:42Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 5","filings_12m":5,"filings_prev_12m":4,"green_card_filings_12m":0,"median_offered_wage_usd":137500,"route":null,"cap_exempt":false,"checked_at":"2026-11-09T07:32:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":32,"reasons":["conf:5","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-11-10T06:52:35Z"},"pay":{"stated_usd_annual":108885,"is_top_pay":true},"html_url":"https://alion.io/job/kone-customer-service-supervisor-2","json_url":"https://alion.io/job/kone-customer-service-supervisor-2.json","meta":{"generated_at":"2026-11-10T08:59:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20881,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7398},"rest":"https://alion.io/mcp/rest/get_company?id=7398"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkone-customer-service-supervisor-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkone-customer-service-supervisor-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkone-customer-service-supervisor-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kone-customer-service-supervisor-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkone-customer-service-supervisor-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3979496}},{"tool":"search_jobs","arguments":{"company":"kone.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3979496},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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