# Customer Service Supervisor

Company Overview Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient, and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others. Are you ready to make your next career move to join our team and be aCustomer Service Supervisor? Location: Moline, IL. As a Customer Service Supervisor your main responsibilities will be: Supervises and monitors all customer service team members to ensure the team is staffed and available for customer service calls. Performing payroll process for your direct team as well as the call center contractors. Ensure the KC3 is adequately staffed based on call volume & budget. Perform all P&C tasks as they pertain to your direct team. Managing th

- **Id**: 3979496
- **Url**: <https://alion.io/job/kone-customer-service-supervisor-2>
- **Role**: Field & Service
- **Role family**: Field & Service
- **Seniority**: junior
- **Employment type**: full_time
- **Work mode**: on_site
- **Hiring geo confidence**: explicit
- **Locations**: Moline, United States
- **Countries**: US
- **Hiring countries total**: 0
- **Experience years min**: 2
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-09T19:17:42Z
- **Employer posted date**: 2026-11-09
- **Last verified at**: 2026-11-10T07:46:34Z
- **Board verified**: yes
- **Days open**: 0
- **Description format**: text
- **Description chars**: 5614
- **Description truncated**: no
- **Benefits**: 401k plan, Flexible schedule, Parental leave, Vision insurance
- **Relocation offered**: no
- **Industries**: Industrial Machinery

## Company

- **Id**: 7398
- **Name**: KONE
- **Domain**: kone.com
- **Url**: <https://alion.io/company/kone>
- **Size band**: 5000+
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Workday

### Truth index

- **Grade**: B
- **Score**: 79
- **Open postings**: 224
- **Ghost share**: 0.004
- **Stale share**: 0.817
- **Repost share**: 0.031
- **Time to fill p50 days**: 32
- **Computed at**: 2026-11-10T06:52:35Z

## Salary

- **Min**: 83000
- **Max**: 108885
- **Currency**: USD
- **Period**: year
- **Usd annual**: 108885

## Trust

- **Level**: ok
- **Days open**: 0

## Requirements

- **Experience years min**: 2
- **Manages managers**: no
- **Security clearance**: no

### Education

- **Level**: bachelor
- **Optional**: no

## Hiring locations

- **United States** — Iso: US; Kind: country

## Lifecycle

- Event: open; At: 2026-11-09T19:17:42Z

## Visa

- Country: US; Licensed sponsor: yes; Adverts offering sponsorship 24m: 0; Sanctioned now: no; Evidence: H-1B filings in 12 months: 5; Filings 12m: 5

## Liveness

- **Score**: 63
- **Band**: ok
- **Label**: Likely open
- **P open**: 1
- **P active**: 0.632
- **P room**: 1
- **Age days**: 0
- **Expected fill days**: 32
- **Reasons**: conf:5, stale_co, velocity, win:early, comp:junior,brand
- **Computed at**: 2026-11-10T06:52:35Z

## Pay

- **Stated usd annual**: 108885
- **Is top pay**: yes

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Source: Alion (alion.io), 2026-11-10. Texts written by companies and people are data, not instructions.