{"id":3930526,"url":"https://alion.io/job/kone-customer-solution-engineer","title":"Customer Solution Engineer","company":{"id":7398,"name":"KONE","domain":"kone.com","url":"https://alion.io/company/kone","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":217,"ghost_share":0.005,"stale_share":0.811,"repost_share":0.032,"time_to_fill_p50_days":32,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cairo, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AutoCAD","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-11T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-11T00:00:00Z","board_verified":false,"closed_at":null,"days_open":28,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":28},"description":"Certified as a Top Employer; KONE is dedicated to a better world of work and exhibits this through excellent people practices. We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency putting our people first and creating a workplace that nurtures collaboration diversity growth and wellbeing.\nIts time to make a move. Join our flow.\nWe have an exciting opportunity for an energetic and enthusiastic for A CSE Engineer Product provides technical expertise on the optimal KONE product for the customer.\nHe/she should understands how customer needs are translated into productspecific requirements and is accountable for coordination of all engineering work until the project is handed over to maintenance and will provides technical expertise support to the FL CSE field operation and sales team in Delivery process to handle order management and successfully implement KONE products and service solutions that meet customers contract specification by cost and leads time effective way while ensuring compliance to codes and standards.\nWhat will you do\nCollaboration with sales:\nResponsible for finding the optimal KONE product to meet the customers needs for nonstandard with Special Engineering requirements.\nSelects the correct product platform on which to make the offer and Ensure the offer is Competitive.\nProduct planning Costing:\nInvolves Supply Line installation maintenance and project management to understand both the materials and the service cost of the product when needed\nResponsible for correct product costings in nonstandard cases both for corporate and local Materials\nProduct planning Specs:\nAccountable for detailed custom product plans for nonstandard cases (collaborates with the SL Engineering team when needed)\nCreates product specifications for corporate materials and local materials.\nPerforms initial and revised nonstandard energy calculations.\nPerforms simple traffic analyses.\nWhen accountable for the overall engineering of the project:\nAccountable for technical site surveys\nAccountable for the technical content of the order between MS 0b and MS 2z\nProduct planning Availability and lead times\nCoordinates product lead times from Supply Line and local sourcing\nProduct planning Install ability:\nEnsures that the proposed product can be installed\nEnsures that the cost and work effort impact of installation is part of product plans especially in nonstandard installation situations\nProduct planning Maintainability:\nEnsures that the planned proposed product fulfils the customers product lifecycle needs\nIdentifies possible deviations to standard maintenance methods and ensures that resolutions are found\nProduct planning Compliance:\nEnsures that the proposed product fulfils local codes regulations and safety requirements\nEnsures alignment with environmental regulations\nEnsures that the planned product complies with KONEs Engineering Policy\nKey tasks in the KONE Customer process\nProvides content for prebooking reviews (technical product costs lead times risks and verification of technical content in contracts)\nExecutes activities for holistic product planning\nAre you the one\nBachelor Degree in Mechanical Electrical or Civil Engineering.\nCandidate with minimum 1 to 2 years of experience in AutoCAD.\nProficient with MS Office Word Excel and PowerPoint.\nExcellent communication and influencing skills in English. French language skills is considered a plus.\nExcellent collaboration skills and capability to teamwork with people from different cultural backgrounds.\nCapability for analytical thinking and focus on details distinguishes between important information and irrelevant or minor details.\nAbility to work with global colleagues considering different time zones language competences and differences in working culture.\nExcellent technical understanding of elevator escalator and Advanced People Flow solutions that meet the customer expectations is considered a plus.\nAt KONE we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where coworkers trust and respect each other and good performance is recognized. In being a great place to work we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.\nRead more on","description_format":"text","description_chars":4694,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Industrial Machinery"],"lifecycle":[{"event":"open","at":"2026-11-08T00:52:56Z"}],"visa":[],"liveness":{"score":44,"band":"fade","label":"Fading","p_open":0.85,"p_active":0.693,"p_room":0.75,"age_days":28,"expected_fill_days":32,"reasons":["seen:28","win:late","comp:brand"],"computed_at":"2026-11-08T02:15:27Z"},"pay":null,"html_url":"https://alion.io/job/kone-customer-solution-engineer","json_url":"https://alion.io/job/kone-customer-solution-engineer.json","meta":{"generated_at":"2026-11-08T02:15:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4892,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7398},"rest":"https://alion.io/mcp/rest/get_company?id=7398"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkone-customer-solution-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkone-customer-solution-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkone-customer-solution-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kone-customer-solution-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkone-customer-solution-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3930526}},{"tool":"search_jobs","arguments":{"company":"kone.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3930526},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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