{"id":3955613,"url":"https://alion.io/job/kone-customer-solutions-specialist","title":"Customer Solutions Specialist","company":{"id":7398,"name":"KONE","domain":"kone.com","url":"https://alion.io/company/kone","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":217,"ghost_share":0.005,"stale_share":0.816,"repost_share":0.032,"time_to_fill_p50_days":32,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Moline, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":99900,"max":131145,"currency":"USD","period":"year","gross":null,"usd_annual":131145},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-09T07:54:40Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-09T19:17:42Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Company Overview\nFounded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable. \nOur operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others.\nJob Overview\nAre you ready to make your next career move to join our team as our Customer Solutions Specialist for KONE Americas inKONE Moline, IL?\n\nDo you enjoy supporting Front Lines and CSM Project Managers to ensure projects are sold and engineered correctly?\nDoes working with field operations on installation processes and field support motivate you?\nDo you thrive in a work environment that prioritizes projects reviewed fulfills the codes, regulations, and safety requirements? \nAre you skillful with technological tools such as MS office, Excel, and Word?\nDo you demonstrate a passion for quality and results?\nAre you committed to promoting a safety culture in your team?\nIf you answered a resoundingYES to these questions, then we have an amazing opportunity for you!\nJob Duties\nAs our Customer Solutions Specialist, you will successfully analyze, problem-solve and collaborate to ensure that objectives are completed by performing the required duties while working with your customers and colleagues. Your mission is to promote a positive culture by accomplishing safety and quality goals to achieve customer satisfaction and profitable business results.\nYou will bring minimum 5+ years of relevant Engineering experience. You will also use the knowledge gained through your Bachelor’s degree (Engineering or another relevant field) or several years experience in elevator business field operations.\nHiring requirements\nEngineering / Business / Technical background\nGood understanding of KONE product applications, and order engineering processes.\nProduct application experience.\nGood analytical skills.\nIT literacy. Fluent in MS Office, Excel, and Word skills.\nSAP knowledge\nExperience of elevator industry and capability to survey and assess existing equipment.\nGood communication skills, both written & spoken.\nCustomer focused with excellent attention to detail.\nIn-depth understanding of KONE elevator products and processes.\nBasic knowledge of competitors’ technical solutions\nKnowledge of supply engineering\nProject Management Skills\nAbout KONE\nAt KONE, we foster an innovative and collaborative culture, valuing each individual's contribution. Employee engagement and sustainability are key focuses, promoting ethical practices and mutual respect. We're proud to offer experiences and opportunities to help you achieve career and personal goals while maintaining a healthy work-life balance.\nWe hire individuals who value culture because we believe culture drives innovation:\nWe value your authentic self. \nCollaborative, creative, and supportive work environment. \nPassionate about safety, quality, and innovation \nWe care about the communities where we live and work. \nJust some of our many benefits include:\nCompetitive salary \nFlexible work schedule \nOpportunities to learn and grow \n401K Employer Match\n401k Employer Non-elective Contribution \nWell-being Program\nMedical, Prescription, Dental and Vision Insurance\nDigital Health Solutions & Telehealth\nHealth Savings Account (HSA)\nFlexible Spending Accounts (FSAs)\nEmployee Family Assistance Program (EFAP)\nFamily & Medical Leave\nParental Leave\nLeave to Care for a Domestic Partner\nPaid Time Off & Holidays\nCompany Paid Life and AD&D Insurance\nSupplemental Life and AD&D Insurance \nCompany Paid Short-term and Long-term Disability\nBuy-Up Long-term Disability\nCritical Illness Insurance\nHospital Indemnity & Accident Insurance\nIdentity Theft Protection\nLegal Insurance\nKONE Credit Union\nTuition Reimbursement\nCommuter Benefits\nAnnual Base Pay Range:\nThe hiring range for this role is $99,900 - $131,145. The compensation package offered will depend on their ability to meet the requirements of the role and a range of factors unique to each candidate, including their skill set, years and depth of experience, certifications, and location.\n\nVariable Compensation\nKONE Annual Bonus plan at 15% Target Incentive (50/50) based on achievement of company goals and individual goals\nCome share your passion and energy to make a positive impact at KONE for our customers and your career!\n*Beware of Recruitment Scams!*\nKONE is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.\nWe will consider for employment all qualified applicants, including qualified applicants with arrest or conviction records, in accordance with applicable federal, state, and local fair chance laws.\nRead more on www.kone.com/en/careers/\nAt KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.\nRead more on https://kone.com/global/en/careers.html","description_format":"text","description_chars":6075,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Flexible schedule","Parental leave","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Industrial Machinery"],"lifecycle":[{"event":"open","at":"2026-11-09T07:54:40Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 5","filings_12m":5,"filings_prev_12m":4,"green_card_filings_12m":0,"median_offered_wage_usd":137500,"route":null,"cap_exempt":false,"checked_at":"2026-11-09T07:32:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":32,"reasons":["conf:5","win:early","comp:brand"],"computed_at":"2026-11-10T00:37:21Z"},"pay":{"stated_usd_annual":131145,"is_top_pay":false},"html_url":"https://alion.io/job/kone-customer-solutions-specialist","json_url":"https://alion.io/job/kone-customer-solutions-specialist.json","meta":{"generated_at":"2026-11-10T00:37:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1261,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7398},"rest":"https://alion.io/mcp/rest/get_company?id=7398"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkone-customer-solutions-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkone-customer-solutions-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkone-customer-solutions-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kone-customer-solutions-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkone-customer-solutions-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3955613}},{"tool":"search_jobs","arguments":{"company":"kone.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3955613},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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