{"id":1456531,"url":"https://alion.io/job/kone-engineer-senior-engineer-technical-service","title":"Engineer/ Senior Engineer-Technical Service","company":{"id":7398,"name":"KONE","domain":"kone.com","url":"https://alion.io/company/kone","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":182,"ghost_share":0,"stale_share":0.846,"repost_share":0,"time_to_fill_p50_days":23,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":15000,"max_usd":34000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":20},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-29T10:06:48Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-01T03:21:25Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"KONE India is part of KONE, one of the global leaders in the elevator and escalator industry. KONE has been ranked as one of the most innovative companies in the world. Every day, millions of people globally are using our elevators and escalators in an increasingly urbanizing environment. We want to offer the best People Flow™ experience to those using our equipment in residential and office buildings, hotels, public transportation sites, hospitals, shopping malls and many special buildings\nWhat are we looking for?\nField Troubleshooters provide support to the maintenance organization in solving complex technical issues and spreading technical knowledge through the organization.\nWhat will you be doing?\nService operations\nResponsible for safe working practices and carrying out the operations according to maintenance.\nand safety instructions to ensure safety of end-users and other employees\nResponsible for solving complex technical issues that THD has assigned to him/her \nResponsible for performing first visits of new equipment coming from competitors or KONE when requested by sales/supervisor\nResponsible for identifying any technical issues in equipment under maintenance that could cause call outs or safety hazards and fix the issues, create sales leads and/or communicate to THD Manager\nResponsible for actively identifying any technical competence gaps to maintain new equipment in service (both from competitor and from new equipment) and communicate it to Maintenance Supervisor / Technical Helpdesk Manager\nResponsible for giving feedback to any repair or adjustment needs that could reduce call outs and actively communicate with Technical Helpdesk Manager.\nContributes to the ongoing improvement of products, methods and safety by providing feedback to THD Manager\nResponsible for effectively planning his/her workload, in conjunction with THD Manager\nResponsible for solving complex remote monitoring / alarm system issues that THD has assigned to him/her\nCustomer relationship management\nResponsible for customer satisfaction through quality of service and through proactive and precise on-site communication\nAccountable for maintaining excellent relationships with the customers and users present on site by applying the service mindset\n Leadership / People management\nAccountable for improving the competence of the Maintenance Technicians by explaining the root causes and the solutions of the technical issues solved\nResponsible for spreading the knowledge of Field Letters, Express Letters and new maintenance methodologies (ASG documents)\nResponsible for giving training/coaching to Maintenance Technicians nominated by the THD / Maintenance Operations manager\nWhat do we offer?\nCareer progression opportunities within a global organisation\nTotal reward elements that engage and motivate our employees and help us make KONE a great place to work\nComprehensive learning and development programs covering a wide range of professional skills\nAt KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.\nRead more on https://kone.com/global/en/careers.html","description_format":"text","description_chars":3734,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing"],"lifecycle":[{"event":"open","at":"2026-09-29T10:06:48Z"}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":23,"reasons":["conf:2","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/kone-engineer-senior-engineer-technical-service","json_url":"https://alion.io/job/kone-engineer-senior-engineer-technical-service.json","meta":{"generated_at":"2026-10-01T10:40:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1824,"day_limit":5000,"remaining_today":3176,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}