{"id":1468466,"url":"https://alion.io/job/kone-engineersenior-engineer-service","title":"ENGINEER/SENIOR ENGINEER - SERVICE","company":{"id":7398,"name":"KONE","domain":"kone.com","url":"https://alion.io/company/kone","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":184,"ghost_share":0,"stale_share":0.87,"repost_share":0,"time_to_fill_p50_days":20,"computed_at":"2026-09-30T05:45:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Indore, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":14500,"max_usd":33000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":20},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-29T15:33:07Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-01T03:21:25Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Customer relationship management\nAccountable for customer satisfaction through quality of service and precise communication\nAccountable for equipment safety and performance\nAccountable for selling service repairs\nAccountable for the sales lead volume, quality, and further processing of sales leads\nAccountable for resolving customer service quality complaints\nAccountable for resolving customers invoicing complaints related to maintenance operations Service operations\nAccountable for the end-users, the sites and the technicians safety\nAccountable for the delivery of service according to the service contract requirements, the time limits, the KONE quality standards and the local regulations\nAccountable for the control of the field operations costs and CMII\nAccountable for callouts and service repairs sales\nResponsible for proximity stock content & value\nAccountable for managing the third party inspections visits and follow-up actions\nValidates the service contract technical terms with the salesperson\nAccountable for supporting the maintenance of any foreign equipment coming into the LIS base\nResponsible for helping the KC3 solving technician callout assignment conflicts (priorities)\nAccountable for solving and closing the open callouts and reacting in case of stopped equipment and/or safety issues\nAccountable for reducing the callouts in his area\nAccountable for reviewing callout and service repairs invoices that are not automatically invoiced\nAccountable for the timely completion of the planned maintenance visits\nAccountable for the planned maintenance scheduling and optimized routing\nResponsible for performing site audits\nResponsible for investigating accidents and following company policy on evidence custody and internal reporting.\nResponsible for the control and authorization of overtime People management / Leadership\nAccountable for the performance of his assigned technicians\nAccountable for maintenance technicians motivation and competence development\nAccountable for determining and checking technicians performance objectives\nAccountable for communication to his technicians\nAccountable for managing technician absences and back-up, and callout technician scheduling\nAccountable for technician timesheet validation prior to payroll\nAccountable for equipment assignment to technician and technician workload balancing\nResponsible of defining the technician capacity need and for the technician hiring and selection process\nAccountable for defining, authorizing replacement , managing technician’s tools, vans, phone/PDA and instruments\nAt KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.\nRead more on https://kone.com/global/en/careers.html","description_format":"text","description_chars":3336,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing"],"lifecycle":[{"event":"open","at":"2026-09-29T15:33:07Z"}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":20,"reasons":["conf:14","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-09-30T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/kone-engineersenior-engineer-service","json_url":"https://alion.io/job/kone-engineersenior-engineer-service.json","meta":{"generated_at":"2026-10-01T03:27:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2924,"day_limit":5000,"remaining_today":2076,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}