{"id":2838358,"url":"https://alion.io/job/kone-field-service-manager-3","title":"Field Service Manager","company":{"id":7398,"name":"KONE","domain":"kone.com","url":"https://alion.io/company/kone","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":78,"open_postings":201,"ghost_share":0,"stale_share":0.866,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Melbourne, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":50000,"max_usd":90000,"period":"year","method":"role_country_seniority_unknown","sample_n":143},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-13T00:00:00Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-19T19:31:26Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Great benefits and remuneration - Base + car allowance + 12.5% superannuation\nLead and develop a high-performing field service team\nWork with industry-leading technology and innovative solutions\nAt KONE, we bring buildings to life.\nLook around and you’ll see KONE in buildings everywhere. Through our technical expertise and digital connectivity, we provide an essential service to communities around the world - keep people moving no matter what.\nOur work will take you in different directions.\nWe're looking for a Field Service Manager to join our service team in Melbourne.\nIn this leadership role, you'll be responsible for coordinating and supporting our field technicians, ensuring service excellence, operational efficiency, and an outstanding customer experience.\nWhat will you be doing?\nLeading, coaching, and developing a team of field technicians to achieve high performance and engagement\nPlanning and coordinating maintenance and repair activities to ensure efficient service delivery\nManaging scheduling, administration, and operational processes to support daily business activities\nMonitoring inventory and materials to ensure jobs are completed effectively and on time\nBuilding and maintaining strong customer relationships through regular site visits and engagement\nDriving a culture of safety, quality, and continuous improvement\nContributing to customer satisfaction and helping to deliver exceptional service outcomes\nWhat are we looking for?\nExperience coordinating people, projects, or operations in a fast-paced environment\nStrong leadership potential with the ability to motivate and develop others\nExcellent communication and relationship-building skills\nProven ability to manage multiple priorities and adapt to changing business needs\nA customer-focused mindset and commitment to delivering positive outcomes\nStrong commitment to workplace safety and quality standards\nCurrent driver's licence\nThere’s so much more to KONE than you may realise.\nEnjoy career progression opportunities within a global organisation\nAccess to industry-leading training, learning, and development programs\nThe opportunity to make a genuine impact on customers, communities, and the future of urban mobility\nAt KONE, you'll find more than a career opportunity. You'll join a supportive team that values safety, innovation, and growth, while helping shape smarter, more sustainable cities for future generations.\nPlease note: Applicants must be Australian or New Zealand citizens, or hold Australian permanent residency, to be considered for this position.\nThis position is being sourced directly by KONE. We respectfully request no agency approaches.\nAt KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.\nRead more on https://kone.com/global/en/careers.html","description_format":"text","description_chars":3419,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Industrial Machinery"],"lifecycle":[{"event":"open","at":"2026-10-19T07:54:18Z"}],"visa":[],"liveness":{"score":62,"band":"ok","label":"Likely open","p_open":1,"p_active":0.615,"p_room":1,"age_days":7,"expected_fill_days":27,"reasons":["conf:10","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/kone-field-service-manager-3","json_url":"https://alion.io/job/kone-field-service-manager-3.json","meta":{"generated_at":"2026-10-20T06:25:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6939,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7398},"rest":"https://alion.io/mcp/rest/get_company?id=7398"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkone-field-service-manager-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkone-field-service-manager-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkone-field-service-manager-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kone-field-service-manager-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkone-field-service-manager-3"}]}