Installation Supervisor

Company Overview

Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable.

Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others.

Title: Installation Supervisor

Location: Cleveland, OH

Role Overview

The Installation Supervisor is responsible for leading the safe, high-quality, and efficient installation of KONE elevator and escalator solutions. This role oversees all installation activities from site preparation through final handover, ensuring projects are delivered on schedule, within budget, and in accordance with safety, quality, and contractual requirements. Acting as the primary point of contact at the jobsite, the Installation Supervisor collaborates with customers, contractors, installers, subcontractors, and internal stakeholders to ensure successful project execution and a positive customer experience.

Key Responsibilities

• Lead installation activities, ensuring projects are completed safely, on time, within budget, and to KONE quality standards.

• Ensure compliance with KONE installation methods, safety requirements, and risk management practices.

• Conduct site readiness reviews, audits, and inspections, addressing any site-related issues with customers and project stakeholders.

• Plan and coordinate labor, materials, tools, equipment, storage, and logistics needed for successful installation execution.

• Monitor installation progress, costs, schedules, forecasts, risks, and change management activities.

• Manage installation handovers, final testing, and transition to maintenance operations.

• Serve as the primary customer contact for installation-related communication and issue resolution.

• Drive customer satisfaction through proactive communication and professional site management.

• Review and approve time sheets, installation documentation, progress reports, and quality records.

• Ensure proper management of environmental, waste, and hazardous material requirements.

• Lead, coach, and develop installers and subcontractors while promoting a positive team culture.

• Verify installers are trained, certified, and qualified to perform assigned installation tasks.

• Build and maintain strong working relationships with union employees, subcontractors, customers, and general contractors.

Required Qualifications

• 2+ years of experience in the construction industry.

• Minimum one year of experience leading individuals or teams toward achieving common goals.

• Knowledge of construction site safety practices and quality management.

• Experience coordinating projects, schedules, resources, and multiple stakeholders.

• Understanding of installation processes, building systems, and construction methods.

• Strong organizational, communication, and customer service skills.

• Ability to read and interpret construction documents, plans, contracts, and specifications.

• Ability to effectively communicate with building owners, property managers, contractors, developers, and field personnel.

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Preferred Qualifications

• Experience supervising construction, elevator, mechanical, electrical, or building systems installations.

• Knowledge of elevator industry installation methods, codes, and regulations.

• Experience working in a union environment.

• Demonstrated customer relationship management skills.

• Understanding of financial forecasting, budgeting, and project cost control.

• Experience training, coaching, and developing field personnel.

• Commercial and contractual awareness.

Education

• Bachelor's degree from an accredited college preferred; OR

• Associate's degree from an approved technical school preferred; OR

• Equivalent construction industry experience in lieu of formal education.

What Success Looks Like

A successful Installation Supervisor:

• Delivers projects safely with zero preventable safety incidents.
• Ensures installations are completed on schedule and within budget.
• Maintains high levels of quality and first-pass acceptance during inspections and handovers.
• Builds strong relationships with customers, contractors, and installation teams.
• Proactively identifies and resolves site issues before they impact project outcomes.
• Effectively manages labor resources, productivity, and subcontractor performance.
• Achieves high customer satisfaction throughout the installation process.
• Creates an environment where teams are engaged, motivated, and accountable.

About KONE

At KONE, we foster an innovative and collaborative culture, valuing each individual's contribution. Employee engagement and sustainability are key focuses, promoting ethical practices and mutual respect. We're proud to offer experience and opportunities to help you achieve career and personal goals while maintaining a healthy work-life balance.

We hire individuals who value culture because we believe culture drives innovation

• We value your authentic self.

• Collaborative, creative, and supportive work environment.

• Passionate about safety, quality, and innovation

• We care about the communities where we live and work.

Just some of our many benefits include:

• Competitive salary

• Flexible work schedule

• Opportunities to learn and grow

• 401K Employer Match

• 401k Employer Non-elective Contribution

• Well-being Program

• Medical, Prescription, Dental and Vision Insurance

• Digital Health Solutions & Telehealth

• Health Savings Account (HSA)

• Flexible Spending Accounts (FSAs)

• Employee Family Assistance Program (EFAP)

• Family & Medical Leave

• Parental Leave

• Leave to Care for a Domestic Partner

• Paid Time Off & Holidays

• Company Paid Life and AD&D Insurance

• Supplemental Life and AD&D Insurance

• Company Paid Short-term and Long-term Disability

• Buy-Up Long-term Disability

• Critical Illness Insurance

• Hospital Indemnity & Accident Insurance

• Identity Theft Protection

• Legal Insurance

• KONE Credit Union

• Tuition Reimbursement

• Commuter Benefits

Annual Base Pay Range:

The hiring range for this role is $105,100 - $144,540. The compensation package offered will depend on candidate’s ability to meet the requirements of the role, needs for the business strategy, and a range of factors unique to each candidate, including their skill set, years and depth of experience, certifications, and location.

Variable Compensation

KONE Annual Bonus plan at 15% Target Incentive (50/50) based on achievement of company goals and individual goals.

Come share your passion and energy to make a positive impact at KONE for our customers and your career!

*Beware of Recruitment Scams!*

KONE is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

Read more on www.kone.com/en/careers/

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://kone.com/global/en/careers.html