{"id":2485465,"url":"https://alion.io/job/kone-maintenance-troubleshooter-experienced","title":"Maintenance Troubleshooter - Experienced","company":{"id":7398,"name":"KONE","domain":"kone.com","url":"https://alion.io/company/kone","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":78,"open_postings":201,"ghost_share":0,"stale_share":0.866,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Newcastle, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":49000,"max_usd":82000,"period":"year","method":"role_country_seniority_unknown","sample_n":149},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-14T00:15:48Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-21T00:14:24Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Great benefits - competitive base wage, overtime available, vehicle allowance.\nWork with industry - leading products and technology.\nJoin a global organisation with a strong focus on training, safety and quality.\nAt KONE, we bring buildings to life.\nThrough our technical expertise and digital connectivity, we provide an essential service to communities around the world - keep people moving no matter what.\nOur work will take you in different directions.\nWe’re looking for aMaintenance Troubleshooter to join our high performing Service team in Newcastle, reporting into our Branch Manager. The successful candidate will provide specialist technical support across Newcastle, Central Coast and Northern NSW.\nWhat will you be doing?\nProviding technical support to the maintenance team by diagnosing and resolving complex equipment issues, while sharing technical knowledge across the business.\nPerforming first visits and assessments of new equipment when required by supervisors or sales teams.\nSupporting the resolution of complex call-outs and technical issues by providing remote assistance and onsite support when required.\nEnhancing the technical capability of Maintenance Technicians by identifying root causes and explaining effective solutions.\nEnsuring all activities are carried out in accordance with KONE policies and procedures, including health, safety and quality standards.\nBuilding and maintaining strong customer relationships through professional and responsive service.\nProviding specialist support across Newcastle, Central Coast and Northern NSW, including travel to Coffs Harbour and Armidale to assist technicians with complex troubleshooting and critical breakdowns.\nWhat are we looking for?\nLift industry experience required.\nCurrent NSW Electrical Licence.\nExtensive experience troubleshooting complex lift and escalator faults.\nExperience managing critical breakdowns and stakeholder expectations.\nMotivated self-starter with the ability to manage competing priorities.\nStrong commitment to safety and quality.\nCustomer-focused approach.\nExcellent communication skills and ability to work collaboratively within a team.\nAbility to coach and develop the technical capability of Maintenance Technicians.\nThere’s so much more to KONE than you may realise.\nEnjoy career progression opportunities within a global organisation.\nAccess a range of benefits that engage and motivate our employees and help us make KONE a great place to work.\nGrow with comprehensive learning and development programs covering a wide range of professional skills.\nVehicle allowance and cordless power tools provided.\nNote: Applicants must either be a permanent resident or citizen of Australia or be a citizen of New Zealand to apply for this position.\nThis role is being sourced directly by KONE. We respectfully request no agency approaches.\nAt KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.\nRead more on https://kone.com/global/en/careers.html","description_format":"text","description_chars":3609,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Industrial Machinery"],"lifecycle":[{"event":"open","at":"2026-10-14T00:15:48Z"}],"visa":[],"liveness":{"score":62,"band":"ok","label":"Likely open","p_open":1,"p_active":0.615,"p_room":1,"age_days":6,"expected_fill_days":27,"reasons":["conf:10","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/kone-maintenance-troubleshooter-experienced","json_url":"https://alion.io/job/kone-maintenance-troubleshooter-experienced.json","meta":{"generated_at":"2026-10-21T03:30:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5200,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7398},"rest":"https://alion.io/mcp/rest/get_company?id=7398"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkone-maintenance-troubleshooter-experienced"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkone-maintenance-troubleshooter-experienced"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkone-maintenance-troubleshooter-experienced"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kone-maintenance-troubleshooter-experienced\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkone-maintenance-troubleshooter-experienced"}]}