{"id":4147383,"url":"https://alion.io/job/kone-process-associate-senior-process-associate-order-management-fulfilment","title":"Process Associate / Senior Process Associate - Order Management & Fulfilment","company":{"id":7398,"name":"KONE","domain":"kone.com","url":"https://alion.io/company/kone","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":220,"ghost_share":0,"stale_share":0.814,"repost_share":0.027,"time_to_fill_p50_days":32,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chennai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"Power Automate","optional":false},{"name":"Power BI","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-11-12T07:43:33Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T07:43:33Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Did you know KONE moves over one billion people every day? We employ over 60,000 professionals in over 60 countries worldwide joined together by a shared vision to ‘Deliver the best people flow experience’. As a global leader, we provide elevators, escalators, automatic building doors as well as solutions for maintenance and modernization to add value to buildings throughout their lifecycle. Through more effective People Flow®, we make people’s journeys safe, convenient and reliable, in taller, smarter buildings.\n\nJob Title - Process Associate / Senior Process Associate - Order Management & Fulfilment\nJob Location - Ambattur, Chennai\nAre you a detail-oriented professional who enjoys working with order processing, accurate transaction management, and continuous process improvement? Do you thrive in a structured business operations environment where timely execution, data accuracy, customer satisfaction, and digital readiness are critical? If you are passionate about supporting order management and fulfilment operations while also being curious about how AI and automation can improve productivity, quality, and decision-making, we’d love to meet you.\nJoin our team and play a key role in supporting order management and fulfilment operations that enable smooth order processing, delivery coordination, and customer service activities. In this role, you will ensure accurate handling of transactions, invoicing, and reporting while maintaining compliance with established procedures and service level agreements. You will also be expected to demonstrate AI awareness, identify opportunities to simplify repetitive work, and collaborate with business and automation teams to improve process efficiency in a responsible and controlled manner.\nWhat You’ll Do?\nAs a Process Associate - Order Management & Fulfilment, you will support order processing and fulfilment operations by performing core transactional and documentation activities, including:\nPerforming transactional analysis to ensure accuracy and completeness of order data \nProcessing customer orders and managing order lifecycle activities \nSupporting order fulfilment activities to ensure timely delivery of products and services \nCreating and maintaining customer invoicing documentation as per business requirements \nHandling requests and incident management using ServiceNow tools \nUpdating and maintaining order data in SAP systems, particularly within the Sales and Distribution (SD) module \nGenerating and maintaining routine operational reports using Microsoft Excel and Power BI \nValidating documentation and approvals before processing transactions \nCoordinating with supply chain, finance, and customer service teams to resolve operational queries \nEnsuring compliance with order management procedures and documentation standards \nManaging multiple requests while meeting defined service level agreements (SLAs) \nMaintaining proper documentation and records for audit and compliance purposes \nIdentifying repetitive, manual, or rule-based activities that can be simplified through automation, standard templates, workflow improvements, or digital tools \nUsing AI-enabled tools responsibly for drafting, summarizing, data validation support, exception analysis, and productivity improvement, while ensuring human review and compliance with company policies \nCollaborating with business users, process owners, and automation teams to provide clear requirements, test scenarios, and feedback for automation or AI-supported process improvements \nWhat We’re Looking For?\nHard Skills\nGraduate in Commerce (B.Com) or related discipline - Mandatory \nWorking knowledge of SAP Sales and Distribution (SD) module - Mandatory \nBasic understanding of order management and order fulfilment processes \nExperience or exposure to customer invoicing and transactional processing \nProficiency in Microsoft Excel for data entry, reporting, and documentation - Mandatory \nBasic knowledge of Power BI for reporting and data visualization \nAI awareness and ability to understand practical business use cases for AI in order management, reporting, data quality checks, exception handling, and customer service support \nBasic understanding of automation concepts, including workflow automation, robotic process automation, low-code/no-code solutions, and business process improvement \nAbility to describe business requirements clearly for digital or automation solutions, including current process steps, pain points, expected outcomes, exceptions, and validation rules \nFamiliarity with ServiceNow or similar ticketing tools \nAbility to follow standardized operating procedures and maintain transaction accuracy \nBasic understanding of data validation and record maintenance practices \nAI & Automation Skills\nDemonstrates AI awareness by understanding where AI can support productivity, reporting, documentation, data review, and exception identification in business operations \nUses AI tools responsibly with appropriate human validation, confidentiality, data protection, and compliance awareness \nIdentifies automation opportunities by observing repetitive activities, high-volume transactions, manual reconciliations, recurring errors, and process bottlenecks \nSupports automation initiatives by providing process knowledge, sample data, test cases, user acceptance testing support, and business feedback \nShows willingness to learn and adopt digital tools such as Power BI, Power Automate, ServiceNow workflows, SAP reporting features, and other business productivity tools \nSoft Skills\nStrong attention to detail and commitment to data accuracy \nGood communication and stakeholder coordination skills \nAbility to work in a process-driven and deadline-oriented environment \nTeam collaboration and adaptability \nStrong organizational and time management skills \nAccountability and ownership of assigned tasks \nSolution-oriented mindset \nWhy You’ll Love Working at KONE?\nWork with a globally respected brand and culturally diverse teams. \nCompetitive pay + performance-based bonuses. \nProfessional development opportunities to help you grow your career. \nA dynamic, innovative, and supportive team culture.\nAt KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.\nAt KONE, we believe in fair and competitive pay that recognizes performance and supports employee engagement. Our approach covers a comprehensive total rewards package, including both financial and non-financial benefits. We are committed to fostering a culture of fairness, respect, equity, diversity, and inclusion.\nRead more on https://kone.com/global/en/careers.html","description_format":"text","description_chars":7250,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Smart Building & Cities","Industrial Machinery"],"lifecycle":[{"event":"open","at":"2026-11-12T07:43:33Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":33,"reasons":["conf:2","win:early","comp:brand"],"computed_at":"2026-11-12T09:58:26Z"},"pay":null,"html_url":"https://alion.io/job/kone-process-associate-senior-process-associate-order-management-fulfilment","json_url":"https://alion.io/job/kone-process-associate-senior-process-associate-order-management-fulfilment.json","meta":{"generated_at":"2026-11-12T09:58:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20258,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7398},"rest":"https://alion.io/mcp/rest/get_company?id=7398"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkone-process-associate-senior-process-associate-order-management-fulfilment"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkone-process-associate-senior-process-associate-order-management-fulfilment"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkone-process-associate-senior-process-associate-order-management-fulfilment"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kone-process-associate-senior-process-associate-order-management-fulfilment\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkone-process-associate-senior-process-associate-order-management-fulfilment"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4147383}},{"tool":"search_jobs","arguments":{"company":"kone.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4147383},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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