{"id":1286582,"url":"https://alion.io/job/kone-service-operations-coordinator","title":"Service Operations Coordinator","company":{"id":7398,"name":"KONE","domain":"kone.com","url":"https://alion.io/company/kone","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":184,"ghost_share":0,"stale_share":0.886,"repost_share":0,"time_to_fill_p50_days":20,"computed_at":"2026-09-29T05:45:00Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Houston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":58600,"max":76900,"currency":"USD","period":"year","gross":null,"usd_annual":76900},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"closed","first_seen_at":"2026-09-25T00:00:00Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-09-29T15:33:03Z","board_verified":false,"closed_at":"2026-09-29T15:33:03Z","days_open":4,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":4},"description":"Service Operations Coordinator\nCompany Overview\nFounded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable.\nOur operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others.\nJob Overview\nAre you ready to make your next career move to join our team as our SERVICE OPERATIONS COORDINATOR for KONE Americas in KONE USA-HOUSTON, TX?\nDo you enjoy working in a fast-paced environment and have the ability to multitask on a daily basis?\nAre you able to collaborate with all levels of the organization to achieve business goals?\nDo you thrive in areas where priorities change from time to time?\nAre you skillful with technological tools such as Microsoft Office (Excel, Word, PowerPoint)?\nDo you demonstrate a passion for quality and results?\nAre you committed to promoting a safety culture in your team?\nIf you answered a resounding YES to these questions, then we have an amazing opportunity for you!\nJob Duties\nAs our “SERVICE OPERATIONS COORDINATOR,” you will provide specialized support to the Service Business tendered repair process; booking secured Quoted Repair orders in SAP, initiate invoice downpayments, requisition parts, follow-up with customers, and coordinate with Operations and customers to schedule planned repairs.\nThe role interacts with General Manager, Salespeople, Supervisors and Technicians to increase tender repair revenues and customer communication.\nYou will bring 2+ years of progressive and successful customer service experience to KONE along with an appetite for learning a new industry. A High School education or equivalent.\nOther Listed Duties as Needed\nPerform general office work and administrative tasks related to the ongoing service business of the branch.\nMaintain Technician on-call Scheduler, for overtime calls for Technicians and Supervisors\nMaintain Scheduler Area Editor\nMonitor Dispatch Board \nAssist Service Supervisor by pulling Made Visit reports in Report Generator weekly for distribution as requested\nAudit completeness and accuracy of KONECT Building Site notes\nProvide internal Technician supports\nManage Fleet Vehicles\nAssist with Invoice dispute\nManage and order Office Supplies \nReporting functions for Branch Staff Meetings\nProcess utility invoices\nAdditional duties as assigned\nHiring requirements\nProficient in MS Word and Excel\nWell Organized\nCustomer service mindset\nAbout KONE\nAt KONE, we foster an innovative and collaborative culture, valuing each individual's contribution. Employee engagement and sustainability are key focuses, promoting ethical practices and mutual respect. We're proud to offer experiences and opportunities to help you achieve career and personal goals while maintaining a healthy work-life balance.\nWe hire individuals who value culture because we believe culture drives innovation\nWe value your authentic self. \nCollaborative, creative, and supportive work environment.\nPassionate about safety, quality, and innovation \nWe care about the communities where we live and work. \nJust some of our many benefits include:\nCompetitive salary \nFlexible work schedule \nOpportunities to learn and grow \n401K Employer Match\n401k Employer Non-elective Contribution \nWell-being Program\nMedical, Prescription, Dental and Vision Insurance\nDigital Health Solutions & Telehealth\nHealth Savings Account (HSA)\nFlexible Spending Accounts (FSAs)\nEmployee Family Assistance Program (EFAP)\nFamily & Medical Leave\nParental Leave\nLeave to Care for a Domestic Partner\nPaid Time Off & Holidays\nCompany Paid Life and AD&D Insurance\nSupplemental Life and AD&D Insurance \nCompany Paid Short-term and Long-term Disability\nBuy-Up Long-term Disability\nCritical Illness Insurance\nHospital Indemnity & Accident Insurance\nIdentity Theft Protection\nLegal Insurance\nKONE Credit Union\nTuition Reimbursement\nCommuter Benefits\nAnnual Base Pay Range:\nThe hiring range for this role is $58,600 - $76,900. The compensation package offered will depend on candidate’s ability to meet the requirements of the role, needs for the business strategy, and a range of factors unique to each candidate, including their skill set, years and depth of experience, certifications, and location.\nVariable Compensation\nKONE Annual Bonus plan at 5% Target Incentive based on achievement of company goals and individual goals.\nCome share your passion and energy to make a positive impact at KONE for our customers and your career!\n*Beware of Recruitment Scams!*\nKONE is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.\nRead more on www.kone.com/en/careers/\nAt KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.\nRead more on https://kone.com/global/en/careers.html","description_format":"text","description_chars":6035,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Flexible schedule","Parental leave","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing"],"lifecycle":[{"event":"open","at":"2026-09-26T04:55:14Z"},{"event":"close","at":"2026-09-29T15:33:03Z"}],"liveness":null,"pay":{"stated_usd_annual":76900,"is_top_pay":true},"html_url":"https://alion.io/job/kone-service-operations-coordinator","json_url":"https://alion.io/job/kone-service-operations-coordinator.json","meta":{"generated_at":"2026-09-30T05:40:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4112,"day_limit":5000,"remaining_today":888,"minute_limit":60,"resets_at":"2026-10-01T00:00:00Z"}}}