{"id":3866669,"url":"https://alion.io/job/kone-service-operations-excellence-manager","title":"Service Operations Excellence Manager","company":{"id":7398,"name":"KONE","domain":"kone.com","url":"https://alion.io/company/kone","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":220,"ghost_share":0,"stale_share":0.814,"repost_share":0.027,"time_to_fill_p50_days":32,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dubai, United Arab Emirates"],"countries":["AE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-06T12:32:13Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-11T07:02:30Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Certified as a Top Employer in the UAE, Qatar, KSA, and Oman, KONE is committed to creating a better workplace through excellent people practices. We prioritize fostering a strong work culture, setting high standards for quality and efficiency, and creating a workplace that nurtures collaboration, diversity, growth, and well-being.\nKONE Middle East, Turkey & Africa (KMTA) is embarking on an exciting growth journey and expanding its direct market presence. As part of this growth, we are looking for a Service Operations Excellence Manager to join our regional Service team, based in our office in Dubai.\nThe Service Operations Excellence Manager leads and supports Service operations management on the front line to implement, ensure compliance with, and maintain the performance of end-to-end business processes and supporting systems. Further, he/she interacts with global/area service functions to improve daily front-line operations, enabling increased safety, customer satisfaction, quality, productivity, sustainability, and business performance.\nResponsibilities and key activities:\nDrive field processes and continuous improvement practices with regions to ensure safety, customer satisfaction, quality, productivity, and sustainability\nActively contribute to the future development plans of the Service business at Front Line level, collaborating with Area and global teams to further improve global solutions and processes\nDrive, in coordination with Area and Global process owners, the Front Line implementation, utilization and constant improvement of the KONE Way (KW) business processes and tools to become part of daily operations (e.g. MBM / DMP, FSM, MAP, Traction Control, operational reports, Supervisor Role and Mobility, 24/7 and VAS services, etc.)\nTogether with Service Operations Managers in regions, set follow-up targets according to the Field Operations Management Model, making sure that operational fundamentals are in place, monitoring deviations, analyzing opportunities, and setting improvement actions\nResponsible for using and analyzing KPIs, converting analysis into concrete proposals for Front-Line and regional management to improve daily operations and realize productivity improvement targets in a hands-on manner.\nTrain and coach Supervisors and Service Operations Managers in the use of Service tools, processes, KPIs, and targets, contributing to the field competence development together with Learning & Development.\nAccountable for route optimization, capacity planning, and maintenance profile optimization in the Front Line\nDrive high-standard customer service capability by working closely with Sales, CS&A, and Technical Helpdesk teams.\nAre You the One?\nUniversity degree (M.Sc.) in Business, Engineering, or an equivalent field.\nFluent in English, with strong communication and interpersonal skills.\nPrevious experience in Service Operations or a comparable business environment.\nExperience in Project Management, including driving and realizing business benefits.\nExperience in Field Operations management and/or development, preferably within a service or maintenance industry.\nProven ability to lead and execute development initiatives across multiple geographies, countries, business units, or entities.\nStrong strategic thinking skills and the ability to understand and manage strategic concepts.\nAbility to lead and develop a small team of two people.\nProactive, energetic, and results-oriented approach.\nAt KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.\nAt KONE, we believe in fair and competitive pay that recognizes performance and supports employee engagement. Our approach covers a comprehensive total rewards package, including both financial and non-financial benefits. We are committed to fostering a culture of fairness, respect, equity, diversity, and inclusion.\nRead more on https://kone.com/global/en/careers.html","description_format":"text","description_chars":4545,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Industrial Machinery"],"lifecycle":[{"event":"open","at":"2026-11-06T12:32:13Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":4,"expected_fill_days":32,"reasons":["conf:4","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-11T05:49:22Z"},"pay":null,"html_url":"https://alion.io/job/kone-service-operations-excellence-manager","json_url":"https://alion.io/job/kone-service-operations-excellence-manager.json","meta":{"generated_at":"2026-11-11T07:47:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12024,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7398},"rest":"https://alion.io/mcp/rest/get_company?id=7398"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkone-service-operations-excellence-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkone-service-operations-excellence-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkone-service-operations-excellence-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kone-service-operations-excellence-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkone-service-operations-excellence-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3866669}},{"tool":"search_jobs","arguments":{"company":"kone.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3866669},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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