{"id":3219589,"url":"https://alion.io/job/kone-service-operations-manager-3","title":"Service Operations Manager","company":{"id":7398,"name":"KONE","domain":"kone.com","url":"https://alion.io/company/kone","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":212,"ghost_share":0,"stale_share":0.849,"repost_share":0.014,"time_to_fill_p50_days":30,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lombard, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":148700,"max":195195,"currency":"USD","period":"year","gross":null,"usd_annual":195195},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-23T00:00:00Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-29T00:28:48Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Job Description\nService Operations Manager\nFounded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others.\nAre you ready to make your next career move to join our team and manage your own local service operations as our Service Operations Manager for KONE Chicago/Lombard Area?\nIn your professional experience - has implementing and monitoring safety guidelines been your top priority for you and your team? \nDo you take pride in providing learning opportunities for your team? \nAre you successful in effectively managing a schedule and your team’s overall performance? \nAre you able to collaborate with all levels of the organization to achieve business goals? \nDo you have an appetite for learning and leveraging new technologies? \nAre you responsible for developing the personnel ensuring their motivation, continuous development and achievement against regional targets? \nDo you coach the technical-oriented Supervisors of today, to be customer-, service- and result-oriented Line Supervisors? \nAre you responsible for the selection of personnel, training and continuous qualification of the employees? \nDo you deal with complaints as well as supervision of customer satisfaction? \nDo you create business plans including budget planning and budget control for the individual Service? \nIf you answered a resounding YES to these questions, then we have an amazing opportunity for you!\nAs our Service Operations Manager, you will successfully drive the service business operations for your territory while working in collaboration with your customer and peers. Your mission is to promote a positive culture surrounded by accomplishing safety and quality goals to achieve customer satisfaction and profitable business results.\nYou will bring 5+ years of relevant maintenance expertise as well as supervisory experience ideally leading a union represented workforce to our KONE family and an appetite for learning an exciting and new field. You will use the knowledge gained when obtaining your associates’ degree in a related field or additional years of experience.\nAt KONE, we foster an innovative and collaborative culture, valuing each individual's contribution. Employee engagement and sustainability are key focuses, promoting ethical practices and mutual respect. We're proud to offer experiences and opportunities to help you achieve career and personal goals while maintaining a healthy work-life balance.\nWe hire individuals who value culture because we believe culture drives innovation.\nWe value your authentic self. \nCollaborative, creative, and supportive work environment. \nPassionate about safety, quality, and innovation \nWe care about the communities where we live and work. \nJust some of our many benefits include:\nCompetitive salary \nFlexible work schedule \nOpportunities to learn and grow \n401K Employer Match \n401k Employer Non-elective Contribution \nWell-being Program \nMedical, Prescription, Dental and Vision Insurance \nDigital Health Solutions & Telehealth \nHealth Savings Account (HSA) \nFlexible Spending Accounts (FSAs) \nEmployee Family Assistance Program (EFAP) \nFamily & Medical Leave \nParental Leave \nLeave to Care for a Domestic Partner \nPaid Time Off & Holidays \nCompany Paid Life and AD&D Insurance \nSupplemental Life and AD&D Insurance \nCompany Paid Short-term and Long-term Disability \nBuy-Up Long-term Disability \nCritical Illness Insurance \nHospital Indemnity & Accident Insurance \nIdentity Theft Protection \nLegal Insurance \nKONE Credit Union \nTuition Reimbursement \nCommuter Benefits \nAnnual Base Pay Range:\nThe hiring range for this role is $148,700 - $195,195. The compensation package offered will depend on their ability to meet the requirements of the role and a range of factors unique to each candidate, including their skill set, years and depth of experience, certifications, and location.\nVariable Compensation\nKONE Annual Bonus plan at 15% Target Incentive (60/40) based on achievement of company goals and individual goals.\nCome share your passion and energy to make a positive impact at KONE for our customers and your career!\n*Beware of Recruitment Scams*\nWe are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.\nRead more on www.kone.com/en/careers/\nAt KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.\nRead more on https://kone.com/global/en/careers.html","description_format":"text","description_chars":5789,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Flexible schedule","Parental leave","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Industrial Machinery"],"lifecycle":[{"event":"open","at":"2026-10-25T02:11:39Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 5","filings_12m":5,"filings_prev_12m":4,"green_card_filings_12m":0,"median_offered_wage_usd":137500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":5,"expected_fill_days":30,"reasons":["conf:2","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-28T05:59:10Z"},"pay":{"stated_usd_annual":195195,"is_top_pay":true},"html_url":"https://alion.io/job/kone-service-operations-manager-3","json_url":"https://alion.io/job/kone-service-operations-manager-3.json","meta":{"generated_at":"2026-10-29T05:17:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8110,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7398},"rest":"https://alion.io/mcp/rest/get_company?id=7398"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkone-service-operations-manager-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkone-service-operations-manager-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkone-service-operations-manager-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kone-service-operations-manager-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkone-service-operations-manager-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3219589}},{"tool":"search_jobs","arguments":{"company":"kone.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3219589},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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