{"id":3866667,"url":"https://alion.io/job/kone-technical-sales-support-engineer","title":"Technical Sales Support Engineer","company":{"id":7398,"name":"KONE","domain":"kone.com","url":"https://alion.io/company/kone","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":217,"ghost_share":0.005,"stale_share":0.811,"repost_share":0.032,"time_to_fill_p50_days":32,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brussels, Belgium"],"countries":["BE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AutoCAD","optional":false}],"status":"live","first_seen_at":"2026-11-06T12:32:13Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-07T04:40:17Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About KONE\nAt KONE, we are dedicated to improving the flow of urban life. As a global leader in the elevator, escalator, and automatic building door industry, we provide innovative solutions that make cities safer, smarter, and more accessible. Through our commitment to innovation, sustainability, and customer satisfaction, we help millions of people move smoothly every day.\nJoining KONE means becoming part of an international organization that values collaboration, continuous learning, and professional growth.\nThe Role\nAs a Customer Solution Engineer, you play a key role in translating customer needs into technical solutions that create value throughout the project lifecycle. Acting as the bridge between customers, sales teams, project stakeholders, and technical experts, you ensure that every proposed solution is technically sound, commercially competitive, and aligned with customer expectations.\nYou will support both new equipment and modernization projects by designing tailored solutions, preparing quotations, and ensuring seamless handovers to operational teams.\nKey Responsibilities\nCustomer Needs Analysis & Solution Design\nEngage with customers, consultants, architects, and contractors to understand project requirements.\nAnalyze technical specifications and building constraints to develop optimized elevator and escalator solutions.\nRecommend products and services that best address customer needs while ensuring competitiveness and profitability.\nPrepare technical and commercial proposals, including specifications, configurations, and pricing.\nTechnical Expertise & Sales Support\nAct as the technical expert during the sales process.\nProvide guidance and support to sales colleagues throughout customer discussions and negotiations.\nConduct site visits when required to assess technical feasibility and gather project information.\nPresent and explain proposed solutions to customers and stakeholders.\nPlanning & Project Coordination\nDefine project scope, timelines, costs, and technical requirements in cooperation with internal teams.\nEnsure smooth transfer of information from sales to project execution teams.\nCoordinate with engineering, installation, procurement, and project management functions to ensure project readiness.\nSupport changes and adaptations throughout the project lifecycle.\nDocumentation & Process Management\nPrepare and maintain accurate technical documentation, quotations, drawings, and project records.\nEnsure all customer and project information is properly documented within KONE systems.\nMonitor project milestones and support stakeholders in achieving planned schedules.\nCompliance & Quality Assurance\nEnsure all proposed solutions comply with applicable regulations, standards, and safety requirements.\nFollow KONE quality, safety, and ethical guidelines.\nStay informed about industry trends, technological developments, and regulatory changes.\nWhat We Are Looking For\nEducation & Experience\nBachelor's degree in Mechanical Engineering, Electromechanics, Industrial Engineering, Construction Engineering, or a related technical field.\nExperience in the elevator industry, construction sector, technical sales, engineering, or project coordination is highly valued.\nExperience interpreting technical specifications, drawings, and customer requirements.\nTechnical Skills\nStrong analytical and problem-solving abilities.\nAbility to understand and translate complex technical requirements into customer-friendly solutions.\nGood understanding of engineering principles and project management processes.\nFamiliarity with AutoCAD or similar technical tools is considered an asset.\nPersonal Competencies\nCustomer-oriented mindset with strong commercial awareness.\nExcellent communication and presentation skills.\nAbility to build relationships with both internal and external stakeholders.\nStrong organizational skills and attention to detail.\nAbility to manage multiple projects and priorities simultaneously.\nTeam player with a proactive and solution-driven attitude.\nLanguages\nFluent Dutch is essential.\nGood command of French and English is a strong advantage.\nWhy Join KONE?\nCompetitive salary complemented by an attractive benefits package.\nCompany car and fuel card (depending on local policy).\nBonus scheme linked to performance.\nExtensive onboarding and training opportunities.\nAccess to international career opportunities within KONE.\nA collaborative and supportive working environment.\nThe opportunity to work on innovative projects that shape the future of urban mobility.\nJoin KONE and help us create better people flow for a growing world.\n #LI-MA1\nAt KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.\nRead more on https://kone.com/global/en/careers.html","description_format":"text","description_chars":5379,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Dutch","level":"Advanced (C1)","optional":false},{"language":"French","level":"All levels","optional":false}]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Industrial Machinery"],"lifecycle":[{"event":"open","at":"2026-11-06T12:32:13Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":32,"reasons":["conf:1","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/kone-technical-sales-support-engineer","json_url":"https://alion.io/job/kone-technical-sales-support-engineer.json","meta":{"generated_at":"2026-11-07T14:05:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17728,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7398},"rest":"https://alion.io/mcp/rest/get_company?id=7398"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkone-technical-sales-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkone-technical-sales-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkone-technical-sales-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kone-technical-sales-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkone-technical-sales-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3866667}},{"tool":"search_jobs","arguments":{"company":"kone.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3866667},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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