{"id":265643,"url":"https://alion.io/job/konecranes-service-manager","title":"Service Manager","company":{"id":4945,"name":"Konecranes","domain":"konecranesusa.com","url":"https://alion.io/company/konecranes","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":76,"open_postings":45,"ghost_share":0,"stale_share":0.978,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-09-27T05:45:00Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Canning Vale, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":60000,"max_usd":129000,"period":"year","method":"role_country_seniority_unknown","sample_n":44},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-07-31T02:15:14Z","employer_posted_date":"2026-07-31","last_verified_at":"2026-09-28T01:38:07Z","board_verified":true,"closed_at":null,"days_open":59,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":59},"description":"At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.\n Due to continued growth and increasing demand for our services, we are seeking an experienced Service Manager to lead our Service operations for Northwest, based in Canning Vale.\nAs our customers expand their operations, so does the need for reliable service support. This is an exciting opportunity for a motivated leader to join a growing team and play a key role in delivering safe, efficient and high-quality service outcomes.\nThe Service Manager is responsible for providing leadership and directing all operational field activities and resources in order to assist the Company in the achievement of agreed revenue, growth, profit and operational objectives. This includes but not limited to:\nDirect the Service team in achieving desired outcomes and operational effectiveness through daily activities, cross-functional liaison and continuous improvement methodologies.\nMonitor key service metrics, including profitability and productivity, while supporting daily service operations, labour planning and successful delivery of service calls, inspections, repairs and projects.\nEnsure Safety policies and procedures are adhered to at all times through coaching, toolbox meetings, safety reviews and awareness of ISO 14001 and ISO 45001 standards.\nMaintain strong relationships with customers and suppliers through regular customer visits, service reviews and timely resolution of customer issues.\nReview service job performance, approve technicians' daily timesheets, oversee weekly invoicing and coordinate the maintenance of company equipment, motor vehicles and assets.\nIdentify training and development needs, work closely with Sales teams to maximise business opportunities, ensure on-call coverage is maintained, and undertake travel to the Pilbara region and interstate as required by business needs.\n The successful candidate will possess the following skills, qualifications and experience:\nTrade-qualified as an Electrician or Mechanical Fitter or hold a tertiary qualification in Business Management or equivalent \nProven experience in a Service Manager, Operations Manager or Field Service leadership role\nExperience managing technicians or field service teams\nStrong leadership and people management skills\nExperience managing service operations, scheduling and productivity\nAbility to build strong customer relationships\nStrong safety leadership and compliance mindset\nFinancial awareness including job costing, margins and operational performance\nExcellent communication and problem-solving skills\nExperience in industrial maintenance, lifting equipment, cranes, manufacturing or heavy industry will be highly regarded.\n What We Offer\nAttractive salary package\nFully maintained Company Motor Vehicle or Vehicle Allowance\nMobile phone and laptop\n20% performance-based bonus\nOpportunity to work with a global industry leader\nSupportive leadership team and strong safety culture\nCareer development and leadership growth opportunities\nTo be recognised and take advantage of hundreds of discounts and rewards through the MyKonecranes Rewards program\nWe are committed to improving the safety, productivity and sustainability of our customers’ operations. Our team delivers industry-leading service and lifting solutions across a wide range of industries.\nJoin a business where your leadership will make a real impact on safety, team performance and customer success.\nApply today to lead a high-performing service team and grow your career with a global organisation.\n Konecranes moves what matters. We are a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.\nKonecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.","description_format":"text","description_chars":4540,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing"],"lifecycle":[{"event":"open","at":"2026-09-05T12:23:40Z"}],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.249,"p_room":0.28,"age_days":58,"expected_fill_days":25,"reasons":["conf:4","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-09-27T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/konecranes-service-manager","json_url":"https://alion.io/job/konecranes-service-manager.json","meta":{"generated_at":"2026-09-28T05:17:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3506,"day_limit":5000,"remaining_today":1494,"minute_limit":60,"resets_at":"2026-09-29T00:00:00Z"}}}