{"id":2509196,"url":"https://alion.io/job/konecranes-service-planner-3","title":"Service Planner","company":{"id":2470407,"name":"Konecranes","domain":"konecranes.com","url":"https://alion.io/company/konecranes-careers","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career sitemap","truth_index":{"grade":"B","score":75,"open_postings":55,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Klang, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10000,"max_usd":18000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":16},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-14T04:20:15Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-16T01:47:58Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Company Description\nAt Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.\nJob Description\nRole Description:\nResponsible for handling all aspects of planned activities, generating service requests, review job costs,planning and managing field hours and reviewing the performance of service jobs.\nKey Tasks:\nHandle planned activities, e.g. planned repairs, retrofits, and on-call activities. \nDefine material requirements for each service request, both planned and on-call. \nArrange sub-contracted services and equipment, including rentals. Schedule and dispatch field operatives. \nManage and generate service requests (SR) and work packages (WP) and assign to field operatives. \nTrigger the need for requisition/purchase in Siebel. Verify that Siebel PO request is submitted to SAP without errors. \nReview job costs such as labor, expense and materials. Review charge lines of completed work before sending to invoice. Maintain the service schedule for all sold work. \nPlan/assign/manage field labor hours to maximize profitability and productivity (direct labor average) at or above budgeted minimums without compromising safety or quality. Maintain open orders on the dispatch board. \nAssist technicians with identification of required repair parts. Procure required materials, parts, equipment and subcontract labor for work assignments. \nProcess Purchase Requests through the system using established guidelines. \nReview performance of service jobs to ensure quotations accurately project labor hours, travel costs, rental costs, procured items, etc. \nMonitor and coordinate the maintenance of company equipment and assets to ensure they are in proper condition and good working order. \nResponsible for all miscellaneous activities within the branch such as shipping/receiving, shop \ncleanliness, walk-ins for parts, equipment/building maintenance, answering phones. \nTo be fully aware of and comply with current responsibilities and requirements of the relevant OHS Acts, \nRegulations and applicable Health and Safety policies and procedures to maintain a safe workplace. \nExecute all functions in line with the applicable delegation of authority. \nTo serve the Company faithfully and diligently, performing your duties as required by the Company and using his best endeavours to promote the Company’s interests. \nNot to undertake any paid activities not provided for in this Contract.\nNot to compete directly or indirectly with the Company \nTo protect the confidentiality of all information in your position relating to the business or products of Konecranes Group, and to surrender all documents, materials and equipment relating to the assignment when the employment ends. \nAny other duties and assignments from the Superior as required.\nQualifications\nQualification/Education:\nDegree III or Vocational School in Engineering.\nHave 1 to 2 years' experience in same field preferable. Fresh graduates with internship experience are\nwelcome.\nSkills & Knowledge:\nHave experience in Siebel system will be advantage.\nProficiency with MS Office applications (e.g., Outlook, Word, Excel)\nAwareness of ISO 14001 & 45001 Standards\nBehavioral Competencies:\nAble to work under pressure.\nWilling to work outside working hours and weekend (only if needed)\nAdditional Information\n Konecranes moves what matters. We are a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.\nKonecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.","description_format":"text","description_chars":4276,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Industrial Machinery"],"lifecycle":[{"event":"open","at":"2026-10-14T08:37:10Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":26,"reasons":["conf:2","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/konecranes-service-planner-3","json_url":"https://alion.io/job/konecranes-service-planner-3.json","meta":{"generated_at":"2026-10-16T01:52:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2977,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2470407},"rest":"https://alion.io/mcp/rest/get_company?id=2470407"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkonecranes-service-planner-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkonecranes-service-planner-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkonecranes-service-planner-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/konecranes-service-planner-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkonecranes-service-planner-3"}]}