{"id":3125069,"url":"https://alion.io/job/konecta-bilingual-training-and-qa-coordinator-call-center","title":"Bilingual Training and QA Coordinator – Call Center","company":{"id":53790,"name":"Konecta","domain":"konecta.com","url":"https://alion.io/company/konecta","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Pandapé","truth_index":{"grade":"A","score":90,"open_postings":103,"ghost_share":0.087,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":143,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Naucalpan, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":25000,"max":null,"currency":"MXN","period":"month","gross":null,"usd_annual":16068},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-22T22:45:30Z","employer_posted_date":null,"last_verified_at":"2026-10-22T22:45:30Z","board_verified":false,"closed_at":null,"days_open":4,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":4},"description":"Bilingual Training & QA Coordinator Call Center\nEn Konecta, estamos buscando talento que inspire, capacite y asegure la excelencia en nuestro equipo. Si tienes pasión por la enseñanza, el análisis de calidad y te desenvuelves con fluidez en un entorno bilingüe, ¡queremos conocerte!\nÚnete a nosotros como Bilingual Training & QA Coordinator y lidera el crecimiento y la calidad de nuestras operaciones de Call Center.\n¿Qué harás en este rol? (Responsabilidades):\nLiderar y Coordinar: Diseñar, planificar e impartir programas de capacitación (Training) para nuevos ingresos y equipos activos.\nAseguramiento de Calidad (QA): Monitorear, evaluar y calibrar las interacciones de los agentes para garantizar que se cumplan los estándares de calidad y las normativas del cliente.\nFeedback & Coaching: Brindar retroalimentación oportuna y constructiva basada en auditorías para mejorar el desempeño individual y del equipo.\nAnálisis y Estrategia: Diseñar planes de mejora continua y planes de acción para agentes con bajo rendimiento basándote en métricas clave (KPIs de calidad y desempeño).\nDesarrollo de Contenido: Crear y actualizar materiales, manuales y evaluaciones de capacitación en inglés y español.\nReportes: Elaborar y presentar informes de progreso, efectividad del entrenamiento y resultados de calidad a la gerencia y clientes.\n¿Qué necesitas para postularte? (Requisitos):\nIdiomas: Inglés B2+ capaz de mantener conversaciones de negocio y redactar reportes en inglés).\nExperiencia: Mínimo de 2 años en roles de Capacitación (Training), Calidad (QA) o Coordinación en entornos de Call Center / BPO.\nEducación: Deseable licenciatura trunca o concluida en Pedagogía, Psicología, Comunicación o afines).\nHabilidades Clave:\nExcelente comunicación asertiva, empatía y habilidades de facilitación.\nCapacidad de liderazgo, gestión de grupos y resolución de conflictos.\nPensamiento analítico para interpretar métricas de calidad y KPIs.\nManejo de herramientas de calidad (sistemas de grabación, hojas de cálculo) y plataformas de aprendizaje virtual.\n¿Qué te ofrecemos?:\nSueldo Competitivo (a convenir según experiencia) \nPrestaciones de Ley desde el primer día (IMSS, Infonavit, vacaciones, aguinaldo).\nModalidad de Trabajo: Presencial en Toreo Parque Central\nLaborando lunes a viernes con disponibilidad de fin de semana\nCómo postularse:\n¿Listo/a para dar el siguiente paso en tu carrera? Aplica directamente a través de esta publicación en Pandapé adjuntando tu CV actualizado en inglés y español.\n Requerimientos Educación mínima: Educación superior - Licenciatura\n2 años de experiencia","description_format":"text","description_chars":2590,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-23T01:45:30Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":4,"expected_fill_days":143,"reasons":["seen:4","velocity","win:early","comp:brand"],"computed_at":"2026-10-27T05:46:45Z"},"pay":{"stated_usd_annual":16068,"is_top_pay":false},"html_url":"https://alion.io/job/konecta-bilingual-training-and-qa-coordinator-call-center","json_url":"https://alion.io/job/konecta-bilingual-training-and-qa-coordinator-call-center.json","meta":{"generated_at":"2026-10-27T06:34:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6781,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":53790},"rest":"https://alion.io/mcp/rest/get_company?id=53790"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkonecta-bilingual-training-and-qa-coordinator-call-center"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkonecta-bilingual-training-and-qa-coordinator-call-center"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkonecta-bilingual-training-and-qa-coordinator-call-center"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/konecta-bilingual-training-and-qa-coordinator-call-center\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkonecta-bilingual-training-and-qa-coordinator-call-center"}]}