Manager, Membership & Digital Commerce

• Develop and manage Katch Membership Programme, including acquisition, engagement, retention, and loyalty initiatives.
• Oversee Katch Mall operations, merchandising strategy, and sales performance.
• Design exclusive member benefits, campaigns, and fan experiences.
• Analyze member and customer insights to improve engagement and conversion.
• Develop commercial opportunities through merchandise, memberships, partnerships, and cross-promotions.
• Work closely with Artist Management, Concert Production, and Marketing teams to maximize fan monetization.
• Establish KPIs, operational processes, and performance reporting.
• Execute any ad-hoc tasks or projects as assigned by superior.

Requirements

• Degree holder in Business, Marketing, E-commerce, CRM, or related disciplines, or equivalent qualification at HKQF Level 5
• Minimum 8 years of experience in Membership, CRM, Loyalty, E-commerce, Entertainment, or Lifestyle sectors.
• Strong understanding of customer engagement, community building, and digital commerce.
• Experience in driving revenue growth and customer retention.
• Commercially minded, analytical, and results-oriented.
• Strong stakeholder management and communication skills.
• Experience in team management is preferred as supervisory level.
• Good command of written and spoken English and Chinese.

Benefits

• Attractive remuneration package
• Career progression opportunities
• Discretionary performance bonus
• Medical & Dental insurance
• Birthday leave
• Anniversary leave
• Study leave
• Study subsidy scheme
• Employee property loan / personal loan scheme
• Numerous other staff benefits