{"id":1874372,"url":"https://alion.io/job/kong-company-store-shipping-supervisor-2nd-shift","title":"Shipping Supervisor - 2nd Shift","company":{"id":2300584,"name":"KONG Company Store","domain":"kongcompany.com","url":"https://alion.io/company/kongcompany","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["North Canton, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":51000,"max_usd":92000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4038},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-17T21:25:54Z","employer_posted_date":"2026-10-04","last_verified_at":"2026-10-24T10:54:17Z","board_verified":true,"closed_at":null,"days_open":36,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":36},"description":"Description\nLead, motivate, and develop the shipping team while supervising daily operations, labor distribution, safety, quality, and productivity. Work in equal partnership with other department supervisors to ensure consistent standards, seamless handoffs, and achievement of deadlines. Use metrics, coaching, and continuous improvement to build capability and deliver reliable customer service.\nEssential Duties/Responsibilities:\nLead, motivate, and hold team members accountable for safety, quality, productivity, attendance, and conduct.\nDirect daily shipping operations; assign labor, manage staffing, control overtime, and adjust resources to meet workload and deadlines.\nPartner with the other department supervisors on labor planning, shift handoffs, priorities, quality standards, and operational continuity.\nOwn all new-hire onboarding and training; maintain records and confirm safety, equipment, and process readiness.\nContinuously coach all team members and maintain cross-training and skill-development plans to improve flexibility and bench strength.\nManage and approve timecards and PTO requests while maintaining appropriate operational coverage.\nTrack safety, quality, productivity, labor, and accuracy metrics; prepare various daily, weekly, and monthly reports.\nVerify trainee-completed orders for accuracy and complete daily random quality and accuracy inspections.\nOversee shipping documentation, Bills of Lading, customer requirements, and domestic and international outbound shipments.\nInvestigate quality, inventory, safety, and process issues; complete root-cause analysis, corrective action, and continuous improvement initiatives.\nPartner with the Warehouse Manager and Human Resources on recruiting, performance management, employee relations, and retention.\nRequirements\nHigh school diploma or GED.\n3+ years of warehouse, logistics, manufacturing, or distribution experience, including 2+ years in a leadership or supervisory role.\nDemonstrated ability to lead hourly teams, coach performance, manage labor, solve problems, and deliver results in a fast-paced environment.\nStrong communication, organization, judgment, data-analysis, and problem-solving skills; proficiency with Microsoft Excel, Outlook, and Word.\nPreferred Qualifications\nBachelor's degree in business, supply chain, logistics, operations management, or a related field.\nWMS, KPI-based performance management, or continuous improvement experience.\nPhysical Requirements & Work Conditions\nAbility to stand and walk for extended periods; bend, reach, and lift up to 40 pounds.\nAbility to be in a warehouse environment with varying temperatures and moderate noise. \nMust frequently manage multiple tasks, prioritize effectively, and adapt to shifting demands while ensuring all responsibilities are completed accurately and by established deadlines.\nReasonable accommodation may be provided to enable qualified individuals to perform the essential functions.\nThis job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job.\nWork Location\nKONG Distribution Center- North Canton\nMonday through Friday, 12:30pm to 9pm\nBenefits\nHealth, Dental and Vision Insurance with low-cost premiums\nAccess to voluntary benefits\nEmployer paid short-term/long term disability and life insurance\n401k with employer matching\n12 Paid Holidays\nPersonal Leave Accrual\nPet Insurance, Tuition reimbursement, dog toys, and more!","description_format":"text","description_chars":3471,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":2,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Consumer Goods","Pet Food, Supplies & 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