{"id":95529,"url":"https://alion.io/job/kong-inc-senior-software-engineering-manager-managed-gateways-sres","title":"Senior Software Engineering Manager, Managed Gateways SREs","company":{"id":4941,"name":"Kong","domain":"konghq.com","url":"https://alion.io/company/kong","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":88,"open_postings":12,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":50,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Leadership","role_family":"Leadership","seniority":"lead","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":190000,"max":211000,"currency":"USD","period":"year","gross":null,"usd_annual":211000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"API Gateway","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"GCP","optional":false},{"name":"Go","optional":false},{"name":"Grafana","optional":false},{"name":"Kong","optional":false},{"name":"Kubernetes","optional":false},{"name":"OpenTelemetry","optional":false},{"name":"Prometheus","optional":false},{"name":"Service Mesh","optional":false}],"status":"live","first_seen_at":"2026-07-23T18:51:37Z","employer_posted_date":"2026-07-23","last_verified_at":"2026-10-20T20:02:25Z","board_verified":true,"closed_at":null,"days_open":89,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":89},"description":"Are you ready to unlock intelligence?\nIf you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.\nLocation:Washington\nThe Mission:\nAs a Senior Software Engineering Manager for Managed Gateways SREs, you will lead the charge in defining the reliability, scalability, and operational excellence of Kong's critical managed services. Your team's unwavering commitment to 99.99%+ uptime and seamless performance directly empowers developers globally, fueling the Agentic Era by providing the robust infrastructure that underpins modern API-driven applications. You'll build this team in Toronto from the ground up, and in the early stages, you'll stay hands-on - directly in the work, not just directing it from a distance.\nWhat You'll Do:\nBuild Kong's Managed Gateways SRE team in Seattle, Washington from the ground up - hiring, setting the bar, and staying hands-on in enterprise implementations as the team ramps.\n\nAct as a direct contributor to critical implementations and reliability work in the early stages, with outcomes that materially move the needle on Managed Gateways' growth and business performance.\n\nLead, mentor, and grow a high-performing team of Site Reliability Engineers dedicated to Kong's Managed Gateway offerings, in direct support of our critical enterprise customer base across the Americas and Europe.\n\nArchitect and implement robust, scalable, and fault-tolerant cloud-native systems using technologies like Kubernetes, Golang, and major cloud providers.\n\nOwn the end-to-end operational lifecycle, from proactive monitoring and alerting to incident response and blameless post-mortems, ensuring continuous service improvement.\n\nDrive developer delight and operational efficiency through automation, self-service tooling, and streamlined workflows for deploying and managing API gateways, while proactively preventing technical debt and reducing operational toil.\n\nDefine, track, and report on key SLOs and SLIs, and advocate for architectural best practices that keep Managed Gateways performant and resilient as it scales.\n\nCollaborate cross-functionally with Product, engineering, and support teams to influence roadmap decisions and ensure operational readiness for new features.\n\nWhat You'll Bring:\nThe Toolkit\nProven experience leading and managing Site Reliability Engineering or DevOps teams in a fast-paced, high-growth environment.\n\nDeep expertise in designing, deploying, and operating highly available distributed systems on cloud platforms (AWS, Azure, or GCP).\n\nExtensive hands-on experience with Kubernetes (k8s) and container orchestration in production environments.\n\nProficiency in Golang or similar modern programming languages for infrastructure automation and service development.\n\nStrong understanding of observability principles and experience with tools such as Prometheus, Grafana, OpenTelemetry, or similar.\n\nDemonstrated ability to manage critical incidents, perform root cause analysis, and implement effective preventative measures.\n\nFamiliarity with API gateway technologies, service mesh, or network proxies is a significant plus.\n\nThe Kong DNA\nOwnership: You take full responsibility for the reliability and performance of systems, driving initiatives from conception to completion.\n\nUrgency: You thrive in dynamic environments, prioritizing critical issues and delivering impactful solutions with speed and precision.\n\nCollaboration: You build strong relationships, foster open communication, and work effectively across global teams to achieve shared goals.\n\nBonus Points:\nExperience with open-source contributions or active participation in SRE/cloud-native communities.\n\nCertifications in cloud platforms (e.g., AWS Certified DevOps Engineer) or Kubernetes (e.g., CKA, CKAD).\n\nBackground in companies focused on developer tools, infrastructure software, or API management.\n\nAbout Kong:\nKong Inc., the AI Connectivity Company, is building the connectivity layer of AI. Trusted by the Fortune 500® and AI-native startups alike, Kong’s unified API and AI platform enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI traffic - on any model, any cloud. For more information, visit www.konghq.com.","description_format":"text","description_chars":4414,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Washington","iso":null,"kind":"city"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Integration & API Management","Developer Tools"],"lifecycle":[{"event":"open","at":"2026-07-23T18:51:37Z"}],"visa":[],"liveness":{"score":19,"band":"cold","label":"Long shot","p_open":1,"p_active":0.529,"p_room":0.36,"age_days":88,"expected_fill_days":50,"reasons":["conf:2","stale_co","velocity","win:tail","crowd:"],"computed_at":"2026-10-20T05:45:00Z"},"pay":{"stated_usd_annual":211000,"is_top_pay":true},"html_url":"https://alion.io/job/kong-inc-senior-software-engineering-manager-managed-gateways-sres","json_url":"https://alion.io/job/kong-inc-senior-software-engineering-manager-managed-gateways-sres.json","meta":{"generated_at":"2026-10-20T22:01:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25726,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4941},"rest":"https://alion.io/mcp/rest/get_company?id=4941"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkong-inc-senior-software-engineering-manager-managed-gateways-sres"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkong-inc-senior-software-engineering-manager-managed-gateways-sres"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkong-inc-senior-software-engineering-manager-managed-gateways-sres"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kong-inc-senior-software-engineering-manager-managed-gateways-sres\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkong-inc-senior-software-engineering-manager-managed-gateways-sres"}]}