{"id":3362092,"url":"https://alion.io/job/kong-staff-technical-customer-success-manager-2","title":"Staff Technical Customer Success Manager","company":{"id":4941,"name":"Kong","domain":"konghq.com","url":"https://alion.io/company/kong","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":86,"open_postings":14,"ghost_share":0,"stale_share":0.5,"repost_share":0.071,"time_to_fill_p50_days":49,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Management","role_family":"Management","seniority":"staff","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":160000,"max":200000,"currency":"USD","period":"year","gross":null,"usd_annual":200000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CI/CD","optional":false},{"name":"Kong","optional":false},{"name":"Kubernetes","optional":false}],"status":"live","first_seen_at":"2026-10-27T17:25:20Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-30T16:34:03Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Are you ready to unlock intelligence?\nIf you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.\nYou will be working at a dynamic and fast paced start-up as a member of the Customer Experience (CX) team. You will be enabling Customers to leverage APIs and microservices to drive their business initiatives in one of the most exciting and innovative technology domains in the industry. This team is responsible for interfacing with our customers throughout their lifecycle helping them realize the value of their Kong investment.\nAs a member of the CX team you will act as a champion for our most critical asset, our customers. You will be working with a portfolio of customers seeking to identify growth opportunities and ensuring they have what they need to be successful. In this role you will work alongside the US sales teams and will have the opportunity to build a large portfolio of Customers.\nThis is an incredibly exciting role at the forefront of technology. You will not only be building strong relationships with key customers, you will be pioneering the approach to managing customers by leveraging self service technology and re-usable assets to maximize the value Kong can provide.\nWhat You\"ll Do:\nCoach customers throughout their lifecycle while working collaboratively with the rest of the Customer Experience teams to ensure customer outcomes.\n\nInspire customers to create an AI, API optimized vision for their future; with your partnership and Kong’s solution as a pivotal part of the path ahead.\n\nCo-Define what ‘good’ looks like in terms of adoption plans, post-sales engagement, what is recommended and why.\n\nWork with Sales and Product teams to ensure Kong customers are getting the most out of the solution.\n\nHelp innovate tooling and processes to make you and your team more efficient.\n\nWork on innovative and cutting edge customer projects.\n\nBecome an SME on Kong products and technologies, taking that knowledge and applying it to real world usage.\n\nCollaborate with other peers, business partners and groups.\n\nWhat You'll Bring:\nHave a builder’s mentality, seeking to find solutions to complex problems that will make life better for Kong customers and internal teams alike.\n\nManage a portfolio of commercial customers, looking for patterns that can be addressed through an automated approach using the latest customer engagement techniques.\n\nHave passion and determination about Kong’s technology and growing customer base.\n\nBe a self starter with strong organizational skills to drive effective customer outcomes.\n\nHave a good understanding of complex technology environments.\n\nHave great self awareness and strong communication skills.\n\nBring proven experience in customer-facing, technically advanced environments via SaaS, Open Source and/or Infrastructure software companies.\n\nHave a solid understanding of Cloud Native and the technologies that make it work; (Containers, Kubernetes, Microservices) as well as have a foundational understanding of APIM.\n\nUnderstand the value of DevOps, CI/CD and Cloud Computing IaaS\n\nAbout Kong:\nKong Inc., the AI Connectivity Company, is building the connectivity layer of AI. Trusted by the Fortune 500® and AI-native startups alike, Kong’s unified API and AI platform enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI traffic - on any model, any cloud. For more information, visit www.konghq.com.","description_format":"text","description_chars":3633,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Washington","iso":null,"kind":"city"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Integration & API Management","Developer Tools"],"lifecycle":[{"event":"open","at":"2026-10-27T21:42:55Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":2,"expected_fill_days":49,"reasons":["conf:2","stale_co","velocity","win:early"],"computed_at":"2026-10-30T05:48:23Z"},"pay":{"stated_usd_annual":200000,"is_top_pay":true},"html_url":"https://alion.io/job/kong-staff-technical-customer-success-manager-2","json_url":"https://alion.io/job/kong-staff-technical-customer-success-manager-2.json","meta":{"generated_at":"2026-10-30T19:44:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9369,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4941},"rest":"https://alion.io/mcp/rest/get_company?id=4941"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkong-staff-technical-customer-success-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkong-staff-technical-customer-success-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkong-staff-technical-customer-success-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kong-staff-technical-customer-success-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkong-staff-technical-customer-success-manager-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3362092}},{"tool":"search_jobs","arguments":{"company":"konghq.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3362092},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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