{"id":2163705,"url":"https://alion.io/job/konnecting-pty-it-support-officer-nsw","title":"IT Support Officer (NSW)","company":{"id":4374909,"name":"Konnecting Pty","domain":"konnecting.com","url":"https://alion.io/company/konnecting-pty","size_band":"1-10","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":80001,"max":100000,"currency":"AUD","period":"year","gross":null,"usd_annual":69569},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Model Context Protocol","optional":false},{"name":"Service Desk","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-10-09T08:45:15Z","employer_posted_date":null,"last_verified_at":"2026-10-09T08:45:15Z","board_verified":false,"closed_at":null,"days_open":25,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":25},"description":"About the Organisation\n\nOur client is a leading not-for-profit disability services provider dedicated to understanding, engaging with and celebrating the strengths, aspirations and interests of people on the autism spectrum.\n\nThe organisation supports people of all ages through evidence-informed, person-centred and family-focused services, with a strong commitment to creating meaningful opportunities and improving outcomes for the people it supports.\n\nPosition Purpose\n\nAs part of the IT team, the IT Support Officer will assist with the maintenance and delivery of IT operations and solutions that support the organisation’s strategic objectives.\n\nThis role is primarily focused on providing first and second-level helpdesk support, participating in IT projects, and provisioning and configuring new equipment.\n\nKey Responsibilities\n\n1. IT Helpdesk Support\n\nMonitor, manage and maintain the service desk system.\n\nTroubleshoot and resolve hardware, software and network issues.\n\nProvide technical support for Microsoft 365.\n\nImage, configure and deploy IT hardware.\n\nProvide on-site and off-site technical support.\n\nDevelop end-user training resources.\n\nEscalate complex technical issues when required.\n\n2. Network Administration\n\nManage user onboarding and offboarding processes.\n\nCreate and maintain IT systems documentation.\n\nManage network access and security.\n\n3. Technical Support\n\nMaintain knowledge of desktop and server operating systems.\n\nMaintain network devices and troubleshoot network and server issues.\n\nResolve technical issues or escalate them as required.\n\nKeep up to date with emerging technologies and IT best practices.\n\n4. IT Projects\n\nParticipate in IT projects, including server upgrades, network upgrades and new site implementations.\n\nMaintain project documentation.\n\nAssist with the development and delivery of staff training to support new systems and technologies.\n\n5. Communication and Stakeholder Support\n\nSupport the organisation’s strategic and business objectives.\n\nAssist with IT communications to staff.\n\nParticipate in IT-related meetings, focus groups and committees.\n\nEducate and train staff to improve their technical knowledge and capabilities.\n\nSafeguarding Responsibilities The organisation is committed to providing an environment free from abuse, neglect and exploitation for the people it supports. Employees are expected to:\n\nFollow safeguarding policies, procedures and the organisation’s Code of Conduct.\n\nComplete mandatory training and apply safeguarding requirements in daily practice.\n\nRecognise and report signs of abuse, neglect or exploitation.\n\nReport practices that do not comply with organisational policies and procedures.\n\nWork Health and Safety Employees are required to:\n\nTake reasonable care of their own health and safety.\n\nFollow reasonable safety instructions and applicable workplace requirements.\n\nReport unsafe conditions or practices and suggest improvements.\n\nParticipate in workplace health and safety consultations.\n\nUnderstand and comply with the organisation’s Code of Conduct.\n\nEssential Requirements\n\nHigher School Certificate or equivalent qualification.\n\nRelevant IT industry certifications, such as MCP, MCSE, CompTIA A+ or Security+.\n\nCurrent driver’s licence.\n\nAt least one year of experience providing IT support in an enterprise environment.\n\nStrong communication and customer service skills.\n\nExperience with Microsoft Office 365.\n\nExperience with Microsoft Windows Server networks.\n\nExperience with server and/or desktop virtualisation technologies.\n\nKnowledge of TCP/IP and network troubleshooting.\n\nSatisfactory National Police Check.\n\nWorking with Children Check for paid employment in NSW.\n\nWork Environment and Physical Requirements\n\nResilience: Ability to manage time pressure and workload frequently.\n\nSitting: Required continuously.\n\nStanding and walking: Required occasionally.\n\nLifting, carrying, pushing, pulling and reaching: Required rarely, involving loads under 5 kg.\n\nFine motor skills: Keyboarding and writing required 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