Operations Manager

Our client is looking to recruit an Operations Manager to join their growing team. Reporting to the Head of Operations, the chosen candidate will:

Operational Security Management

• Oversee the continuous, day-to-day delivery of security services across the main complex and associated facility sites.
• Ensure all guarding posts within key sectors, sensitive departments, construction project zones, and designated perimeter locations are fully manned and actively supervised.
• Monitor personnel deployment to ensure maximum operational effectiveness and optimal resource utilization.
• Maintain high visibility across all sectors, focusing particularly on high-risk, high-traffic, and critical infrastructure areas.
• Identify, escalate, and resolve operational issues promptly, ensuring seamless operational continuity during unexpected absences, disruptions, or emergency incidents.

Supervision & Performance Standards

• Supervise and monitor the daily operational performance and leadership output of Security Supervisors and Senior Officers.
• Assess staff conduct against established operational standards, enforcing discipline, accountability, and a customer-focused service culture.
• Ensure Supervisors are actively managing their assigned zones and addressing staff shortcomings without delay.
• Identify recurring performance gaps and implement targeted corrective action plans.

Inspections, Patrols & Operational Compliance

• Conduct rigorous scheduled and unannounced site inspections across all locations.
• Verify that required patrols, rounds, and physical security checks are conducted accurately at the mandated frequencies.
• Enforce strict compliance with Standard Operating Procedures (SOPs), site post instructions, and security protocols.
• Perform regular operational audits to identify security vulnerabilities, ensuring documented deficiencies are systematically corrected.

Incident Management, Investigations & Emergency Response

• Lead and coordinate objective, thorough, and timely investigations into security breaches, incidents, and operational concerns.
• Gather evidence, review documentation, and prepare comprehensive incident reports with clear findings and preventative recommendations.
• Coordinate the real-time operational response to active security threats, emergencies, and specialized contingency scenarios (e.g., lift evacuations, lockdown protocols).
• Organize and lead operational drills and training exercises to ensure all Supervisors and Officers understand their emergency roles.

Physical Security & Asset Protection

• Oversee the physical protection of site assets, operational facilities, access-control points, and perimeter boundaries.
• Identify structural or procedural security vulnerabilities and recommend practical measures to minimize risk exposure.
• Monitor compliance with visitor access policies, contractor protocols, and restricted area controls.

Reporting, Documentation & Stakeholder Management

• Review daily shift logs and security reports, ensuring reported matters are actively followed through to resolution rather than simply recorded.
• Monitor the quality and completeness of shift handover documentation and operational registers.
• Liaise closely with client security management and key site representatives regarding service requirements, operational updates, and feedback.
• Represent the security department professionally during meetings, joint reviews, and operational discussions.