{"id":3966683,"url":"https://alion.io/job/kontomatik-technical-support-engineer-l1l2","title":"Technical Support Engineer (L1/L2)","company":{"id":53311,"name":"Kontomatik","domain":"kontomatik.com","url":"https://alion.io/company/kontomatik","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"contractor","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Warsaw, Poland"],"countries":["PL"],"hiring_countries":["PL"],"hiring_countries_total":1,"salary":{"min":7000,"max":10000,"currency":"PLN","period":"month","gross":null,"usd_annual":30456},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"JavaScript","optional":false},{"name":"Machine Learning","optional":false},{"name":"Agile","optional":true},{"name":"Elixir","optional":true},{"name":"GCP","optional":true},{"name":"Gemini","optional":true},{"name":"Git","optional":true},{"name":"GitHub","optional":true},{"name":"Google Workspace","optional":true},{"name":"Python","optional":true},{"name":"Scrum","optional":true},{"name":"SQL","optional":true},{"name":"Windows","optional":true},{"name":"YouTrack","optional":true}],"status":"live","first_seen_at":"2026-11-09T12:03:37Z","employer_posted_date":null,"last_verified_at":"2026-11-09T12:03:37Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"About Kontomatik\nAccount Information Service leading provider in Poland (💪), we offer services that support banks and other companies in making decisions based on users’ financial data. Our main products include:\nPSD2-based automatic financial data-gathering platform that connects to banks in Poland and across Europe via APIs;\n\nPDF parsing tool that extracts data from bank statements;\n\nA number of ML-based analytical services.\n\nThe idea behind it is quite simple - these tools can be used to assess whether a person is able to repay a loan or other financial obligations. We gather financial data and use Machine Learning models to label transactions and calculate a number of financial indicators. Of course, there are many other use cases, such as bookkeeping, expense tracking, and more.\nAbout the job\nAs our Technical Support Engineer your main responsibility will be handling daily communication with our clients (B2B&B2C) and making sure our services work well.\n\nWe’re looking for someone who takes ownership of their work, can manage tasks independently, and follows through until things get done. You’ll need to balance daily support requests with ongoing responsibilities, know how to prioritize, and recognize when to ask for help.\n\nYour daily tasks will include:\ncommunicating with clients via our ticketing system (integrated with our support mailbox), managing support cases from the first response through resolution;\n\nexplaining to clients how our services work;\n\ninitial analysis of reported bugs (checking logs and other BI tools);\n\ndiscussing the support cases with developers;\n\nconstant monitoring of our API connections;\n\ntesting current and new services;\n\nwriting documentation and user guides;\n\nreleasing installation packages to our clients, creating release notes;\n\nconfiguring services and managing technical accounts of our clients.\n\nOur expectations:\na sense of ownership and responsibility, with the ability to manage your workload, following through on tasks, keeping track of unfinished work and deadlines without constant supervision;\n\nstrong prioritization skills, knowing the difference between priority and urgency, detecting when something is only seemingly important, divide and conquer approach\n\nsome experience supporting clients, either internal or external;\n\nIT/tech savvy, basics in coding and scripting (e.g. Markdown, Bash, HTML, CSS, JavaScript);\n\ngood communication and writing skills, including the ability to communicate progress, delays, and potential problems proactively;\n\nfluent Polish and advanced English;\n\nreadiness to start work at 10am.\n\nThe job is remote, however you have to be a Polish resident and be ready to visit our Warsaw office once or twice yearly.\nNice to have:\nJava and Git knowledge;\n\nfamiliarity with SQL;\n\nsoftware testing experience.\n\nWe offer:\ncooperation based on a B2B contract, including compensated breaks in service provision;\n\na culture of autonomy, ownership, and continuous learning;\n\ncompetent and helpful colleagues (as we humbly describe ourselves);\n\nAgile (not Scrum) work methodology based on priorities;\n\na strong technical-excellence mindset - we are pretty serious about this;\n\nprivate medical care and a Multisport subscription after a 3-month trial period;\n\nteam integration events and an annual company retreat;\n\nperks in the office:\nHerman Miller Embody chair – top-tier ergonomics;\n\nelectronic height-adjustable desk;\n\nweekly fresh fruit deliveries and a stocked fridge with free sodas.\n\nWorking tools:\nMacBook (Windows is a no-no);\n\nYouTrack for ticket management;\n\nGoogle Workspace (including Gemini);\n\nGit (GitHub cloud), IntelliJ IDEA;\n\nOffice 365 if Google tools are not enough;\n\nour technology stack involves mainly Java, Elixir and Python, with all apps deployed to Google Cloud.\n\nRecruitment process:\nCV selection - to see whether your education and experience are compatible with our needs;\n\nphone call - selected candidates will receive a phone call, during which we will ask you some questions that are general/HR related and probably some regarding the merit of the field as well;\n\nfull interview - if you did well during the phone call, we will organize a longer meeting where we will talk in depth about your knowledge, skills, experience, and answer any questions you might have as well;\n\n(optionally) recruitment task - depending on whether we want to explore further any of your skills in practice, we might ask you to do a job-related task at home;\n\noffer - assuming you've passed all the steps, we'll make you an offer to come work with us and discuss the details of your joining the team.\n\nMore about us: https://kontomatik.com/ and the technical aspects of our services:https://developer.kontomatik.com/\nTech stack\nClient Support\nDocumentation writing\nBug Analysis\nService configuration\nHTML\nGit\nMetabase\nQA","description_format":"text","description_chars":4827,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Apple Macbook","Continuous learning"],"hiring_locations":[{"name":"Poland","iso":"PL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance","Credit Bureaus & Rating Agencies"],"lifecycle":[{"event":"open","at":"2026-11-09T14:25:00Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":27,"reasons":["seen:0","win:early"],"computed_at":"2026-11-10T03:48:56Z"},"pay":{"stated_usd_annual":30456,"is_top_pay":false},"html_url":"https://alion.io/job/kontomatik-technical-support-engineer-l1l2","json_url":"https://alion.io/job/kontomatik-technical-support-engineer-l1l2.json","meta":{"generated_at":"2026-11-10T03:48:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8910,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":53311},"rest":"https://alion.io/mcp/rest/get_company?id=53311"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkontomatik-technical-support-engineer-l1l2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkontomatik-technical-support-engineer-l1l2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkontomatik-technical-support-engineer-l1l2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kontomatik-technical-support-engineer-l1l2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkontomatik-technical-support-engineer-l1l2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3966683}},{"tool":"search_jobs","arguments":{"company":"kontomatik.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3966683},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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