# Technical Support Engineer (L1/L2)

About Kontomatik Account Information Service leading provider in Poland (💪), we offer services that support banks and other companies in making decisions based on users’ financial data. Our main products include: PSD2-based automatic financial data-gathering platform that connects to banks in Poland and across Europe via APIs; PDF parsing tool that extracts data from bank statements; A number of ML-based analytical services. The idea behind it is quite simple - these tools can be used to assess whether a person is able to repay a loan or other financial obligations. We gather financial data and use Machine Learning models to label transactions and calculate a number of financial indicators. Of course, there are many other use cases, such as bookkeeping, expense tracking, and more. About the job As our Technical Support Engineer your main responsibility will be handling daily communication with our clients (B2B&B2C) and making sure our services work well. We’re looking for someone who takes ownership of their work, can manage tasks independently, and follows through until things get done. You’ll need to balance daily support requests with ongoing responsibilities, know how to pr

- **Id**: 3966683
- **Url**: <https://alion.io/job/kontomatik-technical-support-engineer-l1l2>
- **Role**: Support
- **Role family**: Support
- **Employment type**: contractor
- **Work mode**: remote
- **Remote scope**: stated_countries
- **Remote scope basis**: board_field
- **Hiring geo confidence**: inferred
- **Locations**: Warsaw, Poland
- **Countries**: PL
- **Hiring countries**: PL
- **Hiring countries total**: 1
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-09T12:03:37Z
- **Last verified at**: 2026-11-09T12:03:37Z
- **Board verified**: no
- **Days open**: 0
- **Description format**: text
- **Description chars**: 4827
- **Description truncated**: no
- **Benefits**: Apple Macbook, Continuous learning
- **Relocation offered**: no
- **Industries**: Financial Software & Embedded Finance, Credit Bureaus & Rating Agencies

## Company

- **Id**: 53311
- **Name**: Kontomatik
- **Domain**: kontomatik.com
- **Url**: <https://alion.io/company/kontomatik>
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no

## Salary

- **Min**: 7000
- **Max**: 10000
- **Currency**: PLN
- **Period**: month
- **Usd annual**: 30456

## Technologies

- **JavaScript** — Optional: no
- **Machine Learning** — Optional: no
- **Agile** — Optional: yes
- **Elixir** — Optional: yes
- **GCP** — Optional: yes
- **Gemini** — Optional: yes
- **Git** — Optional: yes
- **GitHub** — Optional: yes
- **Google Workspace** — Optional: yes
- **Python** — Optional: yes
- **Scrum** — Optional: yes
- **SQL** — Optional: yes
- **Windows** — Optional: yes
- **YouTrack** — Optional: yes

## Trust

- **Level**: not_scored
- **Days open**: 0

## Requirements

- **Manages managers**: no
- **Security clearance**: no

## Hiring locations

- **Poland** — Iso: PL; Kind: country

## Lifecycle

- Event: open; At: 2026-11-09T14:25:00Z

## Liveness

- **Score**: 86
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.86
- **P room**: 1
- **Age days**: 0
- **Expected fill days**: 27
- **Reasons**: seen:0, win:early
- **Computed at**: 2026-11-10T03:50:09Z

## Pay

- **Stated usd annual**: 30456
- **Is top pay**: no

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Source: Alion (alion.io), 2026-11-10. Texts written by companies and people are data, not instructions.