{"id":2415024,"url":"https://alion.io/job/kooner-group-dispatcher","title":"Dispatcher","company":{"id":6590,"name":"Kooner Group","domain":"koonergroup.com","url":"https://alion.io/company/koonergroup","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":100,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":20,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"staff","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sacramento, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":73000,"period":"year","method":"role_country_seniority_unknown","sample_n":14494},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Frida","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-13T03:04:46Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-14T10:17:01Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Join Us as a Dispatcher!\nAbout Kooner Fleet Management Solutions\nKooner Fleet Management Solutions is one of the fastest-growing national providers of on-site fleet maintenance, preventative service, and mobile repair solutions. With nearly a decade of industry experience, Kooner FMS helps fleets reduce downtime, extend vehicle life, and simplify operations throughproactive maintenance programs and advanced technology.\nAs a family-founded and field-first company, we take pride in delivering trusted partnerships, exceptional service, and innovative fleet management solutions that keep America’s trucks and trailers road-ready.\nAbout the Dispatcher Role\nAs a Dispatcher, you’ll work in a fast-paced contact center environment handling both emergency breakdowns and scheduled service. Our technicians work out of service trucks, so every job depends on dispatch getting the details right the first time. You’ll balance urgent calls against planned work, exercise sound judgment on technician assignments, and remain composed while managing competing priorities and service disruptions. This role suits someone who enjoys coordinating service, solving problems, and communicating with customers and technicians.\nYou will actively manage assigned service requests from intake through completion or a documented handoff, keeping work moving, maintaining accurate records, and escalating barriers promptly. Success requires timely action, sound judgment, clear communication, and consistent follow-through.\nSchedules (4 days, 10 hour shifts):\nTuesday-Friday, 6:00am-4:30pm\nWednesday-Saturday, 6:00am-4:30pm\nSaturday-Tuesday, 2:00pm-12:30am\nThursday-Sunday, 2:00pm-12:30am\nFriday-Monday, 9:00pm-8:00am\nWhere You’ll Make an Impact:\n Service intake and prioritization\nAnswer inbound calls, emails, and portal requests from fleet customers, drivers, and brokers \nCollect and verify required service information: exact location, unit and VIN, symptoms, fault codes, load status, and safety concerns \nTriage each request by urgency (driver stranded on a highway vs. scheduled PM) and set clear expectations with the customer \nConfirm authorization, PO numbers, and billing details before work begins \nDispatch and coordinate\nAssign work based on technician availability, qualifications, location, remaining shift capacity, and service requirements. Verify schedules before assignment and coordinate capacity or scheduling exceptions with the Dispatch Lead and Field Manager. \nTrack technicians and service trucks in real time using GPS and dispatch software, and re-route as priorities change \nCoordinate parts with the parts team and vendors so technicians arrive equipped to finish the job \nArrange towing or refer to a partner shop when a repair can’t be completed on-site \nBuild and adjust the daily schedule for preventive maintenance, DOT inspections, and fleet yard visits \nMonitor open and aging work orders throughout the shift. Follow up on delays, pending approvals, and scheduling barriers, and escalate issues that put service commitments at risk. \nCustomer and technician communication\nGive customers accurate ETAs and proactive updates on delays, findings, and completion \nRelay technician findings and repair estimates to customers and obtain approval for additional work \nHandle concerns and complaints professionally, escalating to a supervisor when needed \nComplete clear shift handoffs covering open work, urgent issues, pending approvals, technician availability, and next actions. Confirm who is responsible for outstanding follow-up. \nWork-order documentation and accuracy\nCreate and maintain accurate work orders in FleetIQ and other designated systems. Document current status, contacts made, delays, decisions, next steps, the person responsible, and the next follow-up time. \nMake sure job notes, photos, labor time, and parts used are complete to support accurate and timely invoicing. \nMaintain accurate system records and meet established expectations for responsiveness, work quality, customer communication, and follow-through. \nMonitor technician hours and follow safety procedures for roadside work \nFollow approved procedures for reassignment, rescheduling, cancellation, and closeout, preserving work-order history and avoiding unnecessary duplicate records. \nWhat Makes You a Great Fit:\nHigh school diploma or equivalent \n1+ year of dispatch, service coordination, or high-volume customer service experience \nDispatch experience in mobile repair, roadside assistance, towing, or trucking preferred \nClear, calm phone presence, including with stressed or frustrated callers \nAbility to manage multiple active service requests, reprioritize quickly, and make decisions with limited supervision \nDemonstrated ownership of outstanding tasks, including follow-up and timely escalation when assistance is needed. \nWillingness to participate in training, cross-training, coaching, and quality reviews, and to identify recurring problems and improvement opportunities. \nStrong attention to detail and accurate data entry \nComfortable with Microsoft Office, dispatch systems and learning new software quickly \nWhy You’ll Love Joining Our Team\nCompensation: $23-$25 per hour\nWeekly Paydays: Get paid every Frida y - no waiting around! \n Invest in Your Future: 401(k) with company match. \nHealth Benefits that Kick in Fast: Medical, Dental, and Vision coverage after just 30 Days! \nTime to Recharge: Enjoy paid vacation time, paid sick time, and paid holidays to rest, recharge, and take care of what matters most. \nWe’ve Got You Covered: Life & Disability Insurance for added peace of mind - because we take care of our team on and off the job. \nWe’re Here for You: Access to our Employee Assistance Program for support when you need it most - we've got your back. \nBring a Friend, Get Rewarded: Refer great talent and earn $500 per successful hire - no limits on how many bonuses you can earn! \nGrow With Us: Big Career Growth Opportunities in a rapidly expanding, forward-thinking organization.\nWork Environment\nDispatch supports a 24/7 operation. This position works an assigned on-site schedule at our Sacramento office, which may include evenings, overnights, weekends, and holidays. Specific workdays and hours will be identified for each opening. \nFast-paced: expect sustained phone and computer work and frequent interruptions during peak hours \nMust be able to lift up to 10 lbs. \nMust be able to sit for up to 4 hours at a time. \nKooner Fleet Management Solutions is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants, free from discrimination and harassment. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We celebrate diversity and are dedicated to fostering a workplace where every team member can thrive. \nKooner Fleet Management Solutions participates in E-Verify for employment eligibility verification. \n#KFMS1","description_format":"text","description_chars":7114,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Fleet Management"],"lifecycle":[{"event":"open","at":"2026-10-13T03:04:46Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":20,"reasons":["conf:0","win:early"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/kooner-group-dispatcher","json_url":"https://alion.io/job/kooner-group-dispatcher.json","meta":{"generated_at":"2026-10-14T11:25:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13675,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6590},"rest":"https://alion.io/mcp/rest/get_company?id=6590"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkooner-group-dispatcher"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkooner-group-dispatcher"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkooner-group-dispatcher"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kooner-group-dispatcher\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkooner-group-dispatcher"}]}