{"id":1876912,"url":"https://alion.io/job/korbyt-customer-success-engineer-cse","title":"Customer Success Engineer (CSE)","company":{"id":2103954,"name":"Korbyt","domain":"gokorbyt.com","url":"https://alion.io/company/gokorbyt","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Luton, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":64000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":19},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-01T20:46:03Z","employer_posted_date":"2026-10-04","last_verified_at":"2026-10-25T02:56:32Z","board_verified":true,"closed_at":null,"days_open":23,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":23},"description":"Description\nWHO WE ARE\nKorbyt is proud to be Certified™ by Great Place to Work®\nAt Korbyt, we advocate for employees: the most valuable assets for any company. That’s what fuels our never-ending desire to help companies improve the way they communicate with the workforce. When a company can reach everyone, there is opportunity to capture attention and instill action through the delivery of relevant content, data and information. And an engaged, informed workplace achieves business success. We began as RMG Networks 40 years ago, with a heritage in broadcasting content. Today, as Korbyt, our future is at the forefront of helping to transform the workplace experience.\nAt the heart of every company are great people. We are a diverse group of people, working as teams to support each other, our partners and customers. If you have passion and integrity, love what you do, and care about making a difference, then bring your talents to Korbyt and help us transform the workplace experience.\nWHAT WE ARE LOOKING FOR\nWe are looking for a seasoned Customer Success Engineer to join our Customer Success worldwide team in UK. The Customer Success Engineer (CSE) is responsible for ensuring clients realize ongoing value from the Korbyt platform, driving adoption, retention, and expansion within Korbyt's Customer Success organization. This role operates independently on standard, well-defined work within established processes, escalating complex issues as needed.\nRequirements\nWHAT YOU’LL DO\nManage client relationships, post-sale, driving product adoption and satisfaction. \nIdentify expansion and renewal opportunities within the existing client base. \nResolve client escalations in partnership with Support and Product teams. \nTrack client health metrics and proactively address risk of churn. \nApply established methods and tools to complete work independently. \nContribute to process improvements within the immediate team. \nRenewals & Expansion\nPartner with sales to identify and pursue upsell and cross-sell opportunities.\nAdvocate customer feedback to product and engineering teams for continuous improvement.\nWHAT YOU HAVE\n1-3 years of relevant experience, or a demonstrated equivalent combination of education and experience. \nBachelor's degree or equivalent experience in a related field preferred. \nExperience managing client relationships in a SaaS or subscription-based business. \nStrong problem-solving skills with the ability to navigate ambiguous client situations. \nFamiliarity with customer success or CRM platforms (e.g., Gainsight, Salesforce). \nPreferred: Experience with workplace solutions, space management, or employee experience technology preferred (Korbyt Space Management or similar platforms a plus).","description_format":"text","description_chars":2734,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Hardware","Pro AV & Digital Signage"],"lifecycle":[{"event":"open","at":"2026-10-04T22:34:42Z"}],"visa":[],"liveness":{"score":37,"band":"fade","label":"Fading","p_open":1,"p_active":0.68,"p_room":0.55,"age_days":23,"expected_fill_days":20,"reasons":["conf:2","win:tail","comp:junior"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/korbyt-customer-success-engineer-cse","json_url":"https://alion.io/job/korbyt-customer-success-engineer-cse.json","meta":{"generated_at":"2026-10-25T06:49:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9564,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2103954},"rest":"https://alion.io/mcp/rest/get_company?id=2103954"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkorbyt-customer-success-engineer-cse"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkorbyt-customer-success-engineer-cse"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkorbyt-customer-success-engineer-cse"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/korbyt-customer-success-engineer-cse\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkorbyt-customer-success-engineer-cse"}]}