{"id":2053972,"url":"https://alion.io/job/kordia-l1-noc-engineer","title":"L1 NOC Engineer","company":{"id":50126,"name":"Kordia","domain":"kordia.co.nz","url":"https://alion.io/company/kordia","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"HiBob","truth_index":null},"role":"Networking","role_family":"Networking","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Wellington, New Zealand"],"countries":["NZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":26000,"max_usd":70000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":182},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-09-30T21:21:58Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-15T01:53:09Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"For more than 65 years, Kordia has helped keep New Zealanders and their businesses safe, connected and ready for the future. We operate across New Zealand, Australia, and the Pacific, delivering mission-critical technology and communications services across cloud, cyber security, broadcasting, maritime communications, managed networks, and critical infrastructure. Backed by a team of more than 450 experts, we are trusted by some of New Zealand’s largest organisations to protect what matters most.Ko tā mātou mahi - About the role\nAs a Level 1 NOC Engineer, you will join Kordia’s 24/7 Network Operations Centre, playing an important frontline role in monitoring, supporting, and responding to events across Kordia’s networks, systems, and managed customer services.\nWorking as part of a rotating 24/7 shift roster, you will help ensure faults, alarms, service impacts, and customer-reported issues are identified, logged, investigated, escalated, and communicated effectively.\nIn this role, you will:\nMonitor network, infrastructure and customer services using Kordia’s operational monitoring platforms.\nRespond to alarms, faults, outages, and customer-reported incidents in a timely and professional manner.\nPerform initial triage and troubleshooting to help identify service impact and support timely restoration.\nLog, update, and manage incident tickets accurately throughout the incident lifecycle.\nEscalate issues to internal support teams, suppliers, field teams and management when required.\nMaintain clear and regular communication with customers, stakeholders, suppliers and internal teams.\nSupport major incident processes by providing accurate information, updates and operational coordination.\nFollow NOC procedures, handover processes, escalation paths and operational standards.\nContribute to service improvement by identifying recurring issues, process gaps and opportunities to work smarter.\nAssist with documentation, knowledge articles, operational updates and approved automation or AI-assisted initiatives.\nYou will gain exposure to a wide range of technologies and services, including managed networks, Internet services, customer access circuits, voice services, broadcast and maritime systems, monitoring platforms, supplier networks, and incident management processes.This is a great opportunity to build strong operational experience while learning from an experienced team in a fast-paced, customer-focused environment.\nNā tōu rourou - What you will bring\nYou will have a genuine interest in technology, a strong customer service mindset, and the ability to stay calm and focused when working through faults or service-impacting issues.\nIdeally, you will have around one year of experience in a NOC, Service Desk, technical support, telecommunications, networking or similar operational environment.\nYou will also bring:\nA good understanding of networking fundamentals, including IP addressing, routing, switching, VLANs and basic troubleshooting concepts.\nStrong communication skills, with the ability to provide clear updates to customers and internal stakeholders.\nA customer-first approach and the ability to remain professional under pressure.\nGood problem-solving skills and the ability to follow structured troubleshooting steps.\nConfidence using ticketing systems, monitoring tools, knowledge bases and operational dashboards.\nThe ability to prioritise tasks and manage multiple incidents or alarms in a busy operational environment.\nA willingness to follow process, document actions clearly, and complete accurate shift handovers.\nA curious mindset and a desire to keep developing your technical and operational skills.\nFlexibility to work as part of a 24/7 rotating roster.\nA full, clean driver licence.\nExperience with network monitoring tools, incident management processes, firewalls, telecommunications services, customer access technologies, or the OSI model would be advantageous, but is not essential.\nNōu te rourou - Why join us?\nThis is a great opportunity to build your career in network operations while working alongside experienced engineers in a supportive and highly operational team environment.\nAs part of Kordia’s 24/7 NOC, you will play a key role in helping keep essential customer and critical communications services running. You will gain hands-on exposure to real-world incidents, operational decision-making, customer communications, supplier escalations and service restoration activity.\nYou will also develop a strong foundation across networking, telecommunications, managed services, incident management, service delivery, and operational support, creating pathways for future growth across Kordia’s network, cloud, cyber security, engineering, and technology teams.\nWe also offer:\nMatched employer superannuation contribution up to 5%.\nLearning and development budgets for professional development.\nInternal career progression pathways.\nAccess to a range of retail discounts and benefits.\nEnhanced parental leave entitlements.\nWellbeing initiatives.\nEAP services.","description_format":"text","description_chars":5034,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Parental leave","Professional development"],"hiring_locations":[{"name":"New Zealand","iso":"NZ","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Information Technology","IT Infrastructure & Networking Services"],"lifecycle":[{"event":"open","at":"2026-10-07T22:49:25Z"}],"visa":[],"liveness":{"score":59,"band":"ok","label":"Likely open","p_open":1,"p_active":0.793,"p_room":0.75,"age_days":13,"expected_fill_days":17,"reasons":["conf:4","velocity","win:late","comp:junior"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/kordia-l1-noc-engineer","json_url":"https://alion.io/job/kordia-l1-noc-engineer.json","meta":{"generated_at":"2026-10-15T04:16:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6207,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":50126},"rest":"https://alion.io/mcp/rest/get_company?id=50126"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkordia-l1-noc-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkordia-l1-noc-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkordia-l1-noc-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kordia-l1-noc-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkordia-l1-noc-engineer"}]}